Motowheels.com Reviews 

1,647
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers had a great experience with this company. Many customers are really happy with the products, often highlighting their quality and good prices, especially for hard-to-find parts. People frequently praise the fast shipping and exceptional customer service, noting prompt email responses and supportive assistance. Reviewers also appreciate the easy ordering process and the overall positive experience, leading many to become repeat customers. However, some customers also noted significant delays in delivery and a complete lack of communication regarding order status or backordered items. A few other people also felt that their orders were not shipped, or they received no tracking information, leading to frustration and a feeling of being ignored.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some praising the quality of parts for... See more

Order

People report negative experiences with order, citing issues such as products not being in stock despite... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast shipping and... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers praising it as "best" and... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers praising reasonable prices, good deals,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got the clutch slave cylinder I ordered, so no issues there. I am disappointed by their communication tho. I never got a confirmation email, or any communication for weeks. I called and they said... See more

Rated 4 out of 5 stars

The only reason I gave it a 4 star rating is because there was a long delay in the shipping do to the Caswell tank sealer being on back ordered. This is very good company to work with and the tank sea... See more

Rated 4 out of 5 stars

Gave it a four stars just because of how long it takes to get deliver..But overall good will purchase against.


Company details

  1. Motorcycle Parts Store
  2. Ducati Dealer
  3. Motorcycle Equipment and Accessories Store

Information provided by various external sources

We are stocking distributors and direct importers with over a million dollars in parts inventory. We supply many dealerships with product. We can ship the same day because we stock everything we sell. We don't rely on third party drop shipping or special orders to fulfill your orders. Many companies advertise a low price but don't have the products on hand to deliver. We fill over 95% of our orders the same day. Our website features an inventory counter to let you know what we have in stock.


Contact info

  • 11306 Sunco Dr., 95742, Rancho Cordova, CA, United States

  • motowheels.com

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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Hasn’t replied to negative reviews

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3.8

All reviews

(1,647)

58 reviews in the last 12 months

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Rated 2 out of 5 stars

Item arrive after a month

Item arrive after a month. The person said at the beginning it would take at least 4 weeks which I was fine with it. After 4 weeks I sent a message asking about any news and the person had no idea about where the item was and when it will arrive.
Luckily arrived shortly after, but zero communication, zero knowledge about customer service.
Be aware

27 July 2025
Rated 1 out of 5 stars

Items never arrived

The items I ordered never arrived and I am still waiting. When I ordered the items they showed as in stock at time of order now that has changed to on back order. When I attempted to make contact over the phone to get further assistance no one has answered.

4 August 2025
Rated 5 out of 5 stars

Great parts and customer service

Website was very easy to navigate. Lots of hard to find go-fast parts for older Ducati’s. Great prices and fast shipping. Will definitely use MotoWheels in the future on my Ducati builds.

6 August 2025
Rated 2 out of 5 stars

Took 3 calls to get someone.

I ordered 2 DID master links and waited 2 weeks before inquiring about the order. I left two messages several days apart and never received a response. I disputed the charge with my bank and decided to call a third time. A friendly woman answered and said they didn’t have the part and were looking for it. She refunded my order within a few days. Why are they selling parts they don’t even have? I should have read the reviews of MotoWheels before ordering. Not getting a response is apparently a common thing with them. Won’t be buying from them again. 2 stars seems generous, but they did give me my money back.

4 August 2025
Rated 5 out of 5 stars

Bike was perfect

Bike was clean, in fine condition and fully fueled. Easy check in, and was on my way. Needed to return bike in evening and owner said no problem. I would recommend this program and this owner.

26 July 2025
Rated 1 out of 5 stars

Ordered mirrors for my bike that the…

Ordered mirrors for my bike that the site said would fit my bike. It took 4 weeks to get the package. Just for the mirrors not to fit. No answer on phone line and no response to the now 4 emails ive sent. This company seems to be a sham. Still jave yet to hear back k about how to return and get a refund. Worst company on the internet. 👎👎

2 August 2025
Rated 1 out of 5 stars

I ordered coils

I ordered coils. They were supposed to come yesterday or today. They didn’t come. They were on tracking. Said they were on Philadelphia yesterday morning and would be here yesterday. They still didn’t come today. Could you check where they are at from your end. If unable send me a new order of two coils. I have no phone number to call you. Could you give me a number to contact you. Mine is 610 428-0382 thank you. John Tapler

10 July 2025
Rated 2 out of 5 stars

Part came in and looked good

Part came in and looked good. Went to finally install it on my buddys bike this weekend and it leaks. It leaks bad at the hose nipple. Sucks but at least we had to original and it wasn't the cause of the leak. Tried saving money and got let down. Just buy an oem one.

14 July 2025
Rated 5 out of 5 stars

Great tech support

I spoke with the owner last night in depth about a clutch issue on my Ducati 1098 and he was extremely helpful in helping me troubleshoot my problem. I didn’t even buy the clutch from him.
I found the receipt and just gave him a call.
I will definitely be using his shop in the future.
Best regards Scott Rutherford

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

They said 4-6 weeks and my exhaust arrived in 4 weeks, super easy installation and the sound? Damnnn. I’m so happy with my purchase.

7 July 2025
Rated 1 out of 5 stars

Over a month and still no order

Well, it's been over a month and I have not received my order or heard anything from motowheels. Unfortunately, cannot recommend them and this will probably be my one and only order from them.

7 July 2025

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