estrella
estrella
Poor customer service and unfair handling of my cancellation request
I booked a motorcycle through MotoShare after specifically searching for a motorcycle in Utrecht. After completing the payment, I discovered that the motorcycle was actually located approximately three hours away from Utrecht.
I immediately tried to cancel the booking and request a refund. I contacted MotoShare through WhatsApp, phone calls, email and Instagram, but I received no response. I also contacted the motorcycle owner directly, and during a phone call of approximately seven minutes, he told me that he would cancel the booking.
I have screenshots, call records and other evidence documenting my attempts to resolve the situation immediately after making the booking.
Despite all of this, when MotoShare finally responded, I was told that it was too late to cancel and that my €100 could not be refunded.
My main issue is not simply the cancellation policy. My concern is that I tried to resolve the problem almost immediately, contacted MotoShare through multiple channels and received no response when I needed assistance.
I have now submitted a formal complaint and requested that MotoShare reconsider the situation and refund the €100. I hope they will resolve the matter fairly.
I am leaving this review based on my actual experience and the communication I have documented. If MotoShare resolves the issue satisfactorily, I will update this review accordingly.