Motor Range - Manchester Reviews 82

My father purchased a 2021 Kia Ceed from Motor Range with around 14,000 miles on the clock after being repeatedly assured both over the phone and in person that the vehicle had full service history. My father is an elderly disabled ex-forces pensioner who suffers with PTSD and relied heavily on having reliable transport.

In under six months, the vehicle suffered a catastrophic turbo failure. Following the failure, Kia advised us there was no record of the vehicle having full service history, meaning the 7-year Kia warranty we had been told we had was also brought into question. After numerous emails and phone calls, Motor Range eventually confirmed the vehicle in fact had no service history at all, despite repeatedly assuring us before purchase that it did.

From that point onwards, dealing with Motor Range became an absolute nightmare.

Emails were largely ignored, questions were avoided and information constantly changed depending on who we spoke to. We repeatedly requested information and internal communications relating to both the sale and handling of the complaint, which legally should have been provided within a certain timeframe, yet they failed to do so and still continue to withhold a large amount of information from us.

The finance company themselves became involved due to the seriousness of the issues and also experienced problems obtaining responses and information from Motor Range. They ultimately upheld our complaint, yet despite this, Motor Range continued to drag matters out and make the entire process unnecessarily difficult.

We attended a meeting with management at the dealership after the vehicle failed, where we were told that if we accepted the vehicle being repaired and did not take matters further, they may be able to provide a courtesy vehicle and potentially move the finance onto another vehicle more suitable for our needs.

After this meeting, communication deteriorated even further and we were largely ignored until we advised them they had 7 days to make payment following the court ruling in our favour, at which point responses suddenly became much quicker.

The entire situation caused significant financial loss, additional transport and hire car costs, loss of use of the vehicle and huge amounts of unnecessary stress for our family.

After months of trying to resolve matters directly, we were ultimately forced into court proceedings, where judgment was entered against Motor Range Ltd and awarded in our favour, although even now they continue to dispute and avoid responsibility for the situation.

Something else consumers should be aware of is that Motor Range are not members of The Motor Ombudsman. Many people assume dealerships are part of this scheme, however Motor Range are not. When a dealership is not part of The Motor Ombudsman, consumers have very little recourse or independent support available when serious issues arise after purchasing a vehicle, which only made this situation even more difficult to deal with.

Based on our experience, I would not advise anybody to buy a vehicle from Motor Range.

Nav made buying our car seamless, he was very helpful and explained all we needed to know. He was a joy to deal with, no pushy sales tactics just a genuine person. Was a pleasure to buy our car from him and would highly recommend.

Fantastic sales man Sean can't recommend enough thank you great service

After a complete nightmare with a previous dodgy dealer who sold me a dangerous car, dealing with Motor Range was a total breath of fresh air.

Right from the very start, Ryan went above and beyond by sending me a brilliant, highly detailed video of the Nissan Juke so I knew exactly what I was looking at. His communication and help all the way through the process until the day I collected the car was top-tier.

Motor Range clearly don't cut corners either. During their Pre-Delivery Inspection, they made sure the car was completely refreshed and safe, putting four brand new tyres, new rear brake discs, and pads on it, along with a fresh service and MOT before handing over the keys.

Ryan was fantastic during the pick-up process too, even sorting out a tricky situation swapping the car over from the previous owner's disability tax class onto a monthly Direct Debit to ensure I was completely legal and ready to go.

The car drives absolutely perfectly. It is so reassuring to find a reputable dealer that actually cares about safety, quality, and brilliant customer service. Highly recommend!

We came in today and dealt with Ryan, he was very helpful and friendly we came in to buy my first car and he was very knowledgeable and gave us all of the reassurance and advice we needed. Ryan was very polite and had excellent customer service! Cheers Mate

Sean was great today, I came in with literally no idea and he helped me narrow my search down - thank you for all your help today!

Lovely staff very accommodating and very happy to help out . Dealt with Nav and Alec
Super professional

Well what can I say , SUPERB that's what ! I live in Cornwall and have been searching for a BMW M235i , I found one on the Motor Range website but this was in Manchester an awful long way from me , I enquired about it and requested a video ,Leighton (sales manager) rang me straight away and was extremely helpful and informative, a great video was sent by Furcon,I decided to go ahead with the purchase and decided to fly to Manchester ,I informed the dealership about this and spoke to Aaron who was great and kindly arranged that I would be picked up at the airport, I was met on arrival as promised by Adam the Salesman who would be looking after me, This whole experience for step 1 to finish was an absolute joy , I will also say when at the dealership everybody that had been dealing with me came and introduced themselves and made me feel so welcome, I was so surprised being such a big site how personal and friendly the service was, very refreshing indeed ! Adam , Leighton , Aaron and Furcon you are a credit to the business 🙌 . Oh yeah , nearly forgot , the car was Awsome too 😁

Went 24/5/26 & dealt with Adam who was great, very helpful, he knew his stuff & he arranged a test drive for my wife

Excellent service from Nav!

Excellent service, 2nd van purchased.
Big thanks to Andy Baines

Nav was really helpful and guided me through everything.

The chairs here are horrific! However the service has been excellent. Very happy Sean Faggetter kept us updated and got the car ready quickly and Leighton organised a fair deal.

Jack was superb from start to finish. Really friendly and put me at ease. Explained everything in great detail. Would use again.

I would highly recommend motor range to any one . Everyone was so helpful and very professional. Big shout out to ryan tattersall that made my experience even better , was very helpful, professional and went well on above and beyond to make sure buying my new car was simple and easy to purchase. So happy so thank you everyone at motor range 😁

bought a car from Andy Baines,today, efficient very polite friendly, great customer service.

The salesman Nav was brilliant and very helpful.

Great customer service from Andrew.. Would definitely use Motor Range again ..

Great guidance, thanks Andrew for the help with my Mum buying her car!

An amazing company, professional friendly and supportive. Following a recent purchase and a bereavement Andy Baines went above and beyond to support us at a really difficult time. He arranged for the car to be returned. What an outstanding company. Thank you.