Nick Olsen went out of his way to help us. He gave us his number to call if we had any questions. Motor range has numerous cars so there is always one that you would love. Definitely would recommend m... See more
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If it wasn’t for how bad the service and aftercare have been, I would have given Motorrage Liverpool a much higher rating. The sales team were fantastic; however, the service and aftercare team ha... See more
Company replied
Purchased my Car in May 2026, This is the 2nd car I’ve purchased from Motor Range and I’ve been extremely impressed with the service and after care that was provided. They refurbished my alloys fo... See more
Great range of cars all placed in a logical order so you can compare models. Really knowledgeable and friendly staff. Dan was amazing and helped all the way through the sale. Never pushy always pol... See more
Company replied
Company details
Written by the company
The Northwest's No. 1 for used cars with over 2000 cars available. We have the biggest choice of used cars in Liverpool. Vehicles are HPI clear with guaranteed mileage & undergo a 120-point mechanical check. Expert buyers handpick the best quality cars, which are price checked daily. Low-rate finance, no deposit required, cash back & more for your part-exchange. Relaxed atmosphere with unbeatable customer service. Drive away today! Call our friendly contact team on 0151 527 7010 or live chat on our website - visit www.motorrange.co.uk. Ideally situated at the end of M57/M58 motorways, Motor Range Liverpool is simple to get to from all directions. You’ll find us opposite Switch Retail Park on Dunnings Bridge Road, with easy access, plenty of on-site parking, and a complimentary hot drink waiting at our refreshment station. Motor Range, Dunnings Bridge Road, Liverpool, L30 6YW. Open 7 days a week - Mon-Fri 9am-8pm, Sat 9am-6pm, Sun 10-6pm
Contact info
Dunnings Bridge Road, L30 6YW, Liverpool, England, United Kingdom
- 01515277010
4.6
Excellent
151 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Harris at Motor Range
Harris at Motor Range, Bootle, Liverpool.
I'm delighted with the Mini Countryman and the service offered by Harris.
I wanted a Mini Countryman I had found through the website, which wasn't for sale on our first visit. Harris was friendly, very knowledgeable and had excellent advice. He made sure my car was both MOT'd and serviced and spotless prior to me picking the car up. He gave me a thorough demonstration of the mini's dashboard, paired up my phone and selected & favourited DAB radio BBC6MUSIC for me, & home address into the Navigation.Speaking with Harris and searching the Motor Range website helped me get exactly what I was looking for. Excellent job definitely 5 star- thank you Harris you made it a fun, smooth process. We'll be back again.
6 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Thanks for the 5 star feedback!
Happy Motoring!
Laura Gilchrist
Motor Range
Customer Care
Really great cars on sale and such…
Really great cars on sale and such wonderful staff. Andrei and Stephen K were absolutely brilliant, so friendly and helpful and the process was very quick and easy. Definitely recommend.
8 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Thanks for the 5 star feedback!
Happy Motoring!
Laura Gilchrist
Motor Range
Customer Care
Avoid - Classic "Bait and Switch" tactics to waste your time
I am extremely disappointed with my experience with Motor Range. I was interested in a silver Hyundai Ioniq 5 (Registration: WK22 XWA) listed on their website. On Wednesday, I received an email confirmation from a online sales representative named Sophie, explicitly stating that the vehicle was "available and onsite at the Bootle branch (L30 6YW)".
Based on this official confirmation, my friend and I travelled all the way from Warrington to their Liverpool (Bootle) showroom on Saturday, specifically to view and test drive this car. However, upon arrival, the onsite sales team told us the car was not there at all, but was actually located at their Manchester branch.
To make matters worse, when I tried to follow up regarding viewing the car at the Manchester branch, I was suddenly told that the vehicle had been "sold".
This is a classic "Bait and Switch" tactic—advertising a high-spec vehicle at an attractive price as a decoy to lure customers into the showroom, only to tell them it's unavailable. It was a complete waste of our time, effort, and fuel. Very dishonest business practice. I would highly recommend buyers to avoid Motor Range and look for more reputable main dealers instead.
5 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Steve,
Thank you for taking the time to leave your review. I am sorry to hear that you were disappointed by your experience.
However, I would like to respectfully clarify the circumstances surrounding this situation, as we completely reject the suggestion that this was a "bait and switch" sales tactic.
Our records show that Sophie from our Contact Team emailed you on Wednesday to confirm that the Hyundai Ioniq was available and onsite at our Bootle branch at that time. In the same correspondence, she also explained that we offer the option to reserve vehicles with a fully refundable £99 deposit. This reservation process is specifically designed to help customers avoid disappointment when travelling to view a vehicle.
As a car supermarket, we operate in a very fast-paced environment and regularly sell a high volume of vehicles, particularly on Saturdays. While the vehicle was available when Sophie contacted you, it was sold before your visit later that week. Unfortunately, vehicle availability can change quickly, which is why we provide the reservation option.
We appreciate that travelling to the dealership and then discovering the vehicle was no longer available would have been frustrating, and for that disappointment, I sincerely apologise. However, there was never any intention to mislead you, and the vehicle was genuinely available when the information was provided.
We value all customer feedback and are sorry that on this occasion we were unable to help you purchase the vehicle you were interested in. We wish you every success in finding the right car.
Kind regards,
Laura Gilchrist
Customer Care
Great experience overall and Georg was…
Great experience overall and Georg was very helpful!
6 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Thanks for the 5 star feedback!
Happy Motoring!
Laura Gilchrist
Motor Range
Customer Care
Fantastic service
Dealing with Andrei has been a breath of fresh air, we bought our new company vehicle from him and he made everything so easy and welcoming for us, I will use Motor range Andrei for all our future vehicles too.
6 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Matthew for taking the time to leave this great feedback!
Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Great experience at motor range
Great experience at motor range, Andrei was so professional and great with communicating each and every detail with us, really happy with my experience.
6 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hi Ben, thanks for the 5 star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
C4 spacetourer
Bought a car from motor range off Jamie, he was one the nicest and most helpful car salesman you could have asked for, everything was dealt with swiftly
5 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hi Danny, thank you for leaving this five star feedback! Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Only popped in to view some cars and…
Only popped in to view some cars and Guy was such an fantastic sales person, and I ended up buying a car on the day. Guy has been amazing throughout the whole experience. The whole team at MotorRange are just amazing, so attestation and friendly, they do so much for the community too, so what is not too love about this place.
5 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Bianca, thank you for taking the time to leave this 5 star feedback. Wishing you many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Andrei's service was outstanding
Andrei's customer service was absolutely fantastic! He sorted all issues quickly and efficiently he was extremely helpful. Very friendly and patient with me making it easier and me feel more at ease and got everything done that needed doing for me to walk away in a time period shorter than expected. He even went the extra mile. Absolutely outstanding service!
4 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Toni for taking the time to leave this great review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Big Ste and Olly great people thanks…
Big Ste and Olly great people thanks for everything for Jack's first ever car 🚗
4 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Gareth for the 5 star review! Congratulations to Jack on getting his first car! Wishing him many happy miles!
Best wishes,
Laura Gilchrist
Customer Care
Excellent experience
I have recently part exchanged my old car and purchased a new one through motor range. I had an excellent experience which was a smooth and easy process for whenever I was ready to purchase. Staff were friendly and reliable in particular Matt who got everything ready and sorted with my car. Highly recommend.
30 May 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Jess for the 5 star feedback! Your kind comments will be passed on to Matt in our Sales Team. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Tommie made us feel so welcome
Tommie made us feel so welcome. He is so helpful and friendly. Fully recommended my family and friends here.
3 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Irene, thanks so much for the 5 stars! Your kind comments will be passed on to your sales advisor Tommie. Happy Motoring!
Best wishes,
Laura Gilchrist
Customer Care
Tommy was great
Tommy was great
Great selection of cars
Professional service
1 June 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Mark for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
I feel really disappointed with my…
I feel really disappointed with my experience dealing with this company, I part exchanged a BMW 2series for a BMW i3, I was initially offered only £6000 for my car, the car I bought was just over £10000. When I said I was going to look at another garage the sales rep offered £200 more and I stupidly accepted. I was sold a warranty for £699 which I later decided to cancel as there were so many exclusions when I read the policy details which I only received after signing up. It took me weeks to get my refund from them.
I was lied to several times by staff members and the final straw was the day after I picked my car up my old car was on their website selling for £9500 !
I feel really upset that they do this to people. And so I would urge people to think again before using this company.
If you allowed no star I would give that score.
29 April 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Elaine,
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that you feel disappointed with your experience, as this is never the impression we want any customer to leave with.
Regarding the extended warranty, although you had signed and agreed to the policy at the point of purchase, we nevertheless arranged a full refund as a gesture of goodwill when you later decided it was not suitable for your needs. We also apologise for the delay in processing this refund. As the warranty is administered through a third-party provider, there are a number of formal procedures and contractual cancellation processes that must be completed before funds can be released, which unfortunately can take some time.
With regard to your part exchange, we offered £6,200 for your vehicle, which was approximately £800 above the CAP Clean valuation. In addition, significant preparation costs were required to bring the vehicle up to our retail standards before it could be offered for sale.
We firmly believe the part-exchange figure offered represented excellent value, and you were under no obligation to accept it. As with any vehicle purchase, customers are welcome to obtain alternative valuations and compare offers before making a decision.
We regret that your experience has left you feeling dissatisfied and apologise for any frustrations caused during the process. We hope you are enjoying your BMW I3, and of course if we can provide any further assistance please don't hesitate to get in touch with us. We always strive to provide a fair, transparent, and professional service, and we appreciate your feedback as it helps us continue to improve.
Best wishes,
Laura Gilchrist
Customer Care
Andrei helped me through the process of…
Andrei helped me through the process of buying my new car, great guy to deal with!
29 May 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Ovi, thank you for the 5 star review! Wishing you many happy miles in your new car.
Best wishes,
Laura Gilchrist
Customer Care
Andrei was so easy to talk to and the…
Andrei was so easy to talk to and the experience was easy
31 May 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Leo, thank you for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Jason was a great guy and very helpful…
Jason was a great guy and very helpful throughout the process
31 May 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you for the 5 stars!
Best wishes,
Laura Gilchrist
Customer Care
Matty was amazing and the whole…
Matty was amazing and the whole transaction was fantastic.
3 rd car from here 100% recommend.
31 May 2026
Unprompted review
Reply from Motor Range - Liverpool
Thank you Stephen for taking the time to leave this five star feedback! Wishing you many happy miles.
Best wishes,
Laura Gilchrist
Customer Care
Andrei was amazing
Andrei was amazing. Covered everything from start to finish. Nothing was too much trouble. Highly recommend
30 May 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Nicola, thank you for taking the time to leave this five star review!
Best wishes,
Laura Gilchrist
Customer Care
Andrei was an absolute gent
Andrei was an absolute gent, couldn't have been anymore helpful
30 May 2026
Unprompted review
Reply from Motor Range - Liverpool
Hello Mark, thanks so much for the 5 star review!
Best wishes,
Laura Gilchrist
Customer Care
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