Motorpoint - NewportReviews 

Excellent service that I would definitely recommend

Bought Ford Eco Sport car this month. Told it had been MOTd & Serviced in March. Took it back to Motorpoint Newport this week, due to the handbrake being faulty. Not even holding on flat road and definately not on hill near my house. DVLA would not be happy with this review. Please Motorpoint, check your vehicles more closely to avoid possible accidents. I will be collecting my car next Tuesday, after the braking system is more fully checked. The lady assisting me has been very helpful.

so many cars to choose from, paid a deposit, arranged to collect, everything went smoothly. all staff were very friendly and professional. every car in the car park were sparkling clean.

Greeted at the door by the sales reps and left to browse the stock in peace.
No credit checks to take the cars out for a test drive.
Good customer service.
Sales reps really know their stuff.

This was our first experience of Motorpoint and it was great. From help finding the right car, arranging finance, and the final handover the whole experience was seamless.
It was also a pleasure dealing with Lauren who for a young lady was very knowledgeable, and made us feel at ease.

Rhys made the experience very easy and enjoyable. Great service!

Went to the Newport centre Wales for about 12noon and they took away my car. After about 20 mins the gay came back and said the online valuation is correct and if you agree the money will be in the bank in just a few minutes. That was Friday and now its Tuesday and still no money despite a phone call, an app chat and 2 emails to Lewis the assistant manager. Feeling very ignored and worried its a 15k car and I need the cash.

I messaged through the website to book a test drive and was contacted by Owen who arranged a test drive at a time that was suitable for me. I contacted him again to change the time which was not a problem and the car was ready to test drive when I arrived. There was no pressure to buy the car and Owen was on hand to answer any questions my husband and I had. I was part exchanging my car and that went as smoothly as purchasing my new car. Excellent service from start to finish.

Helpful staff ensured a pleasant shopping experience

Friendly staff,good prices and good part exchange.

The initial contact was at times frustrating, dealing with different people.
Trying to move a vehicle was fairly easy when I asked if motorpoint wanted to sell the car.
The actual collection of the car in time allocation needs to be longer.
I spent the following three days on Utube finding things out that should have been explained at the dealership.

Chose a car on the day and picked it up a 2 days later
Excellent advice and excellent service
Thank you motorpoint

Bought a BMW 1 series earlier from Motorpoint from Edwin Ricci, a first class salesman who was a pleasure to deal with. The process was very quick and easy . His manager was also fantastic resolving a minor issue for me, no thanks to customer service!.

Many thanks Edwin and please also pass on my gratitude to your boss.

Excellent customer service from Chris Kettle. Very helpful and friendly

Great experience. My second car through Motorpoint very smooth and easy service. Thank you 😊

Marc Williams was excellent. He was so helpful and down to earth. Made the whole process enjoyable. I had already been into store twice before and the previous sales man didn't seem interested so I was glad when I returned a 3rd time that I met Marc. Top Sales man.

The salesmen were very friendly and did not pressure us at all .

Very patient, showed us many lovely cars. Cory was wonderful. A very pleasant and knowledgeable young man.
Edwin was very professional, patient and accommodating.

Very helpful staff especially Mike Couch. Talked me through everything when buying my car. Great service. 😍

very quick in managing things; however, need to spend more time to brief people about the car and its specs, options around their budget, buying process, any potential offers, price matching, etc.