Motorpoint - Leeds Reviews 

Collection of car was top dollar.
Alex new his job.

Great Service

I collected my vehicle on Friday 24th July with excitement, only to be quite disappointed with the condition of the vehicle. I was made aware that damage had been caused on delivery to the site where I purchased my vehicle and that it would require painting the to rectify the damage. I didn’t mind this as accidents do happen, however when I collected my vehicle it had overspray down the near side (passenger) of the vehicle and the interior had not been cleaned to any acceptable standard. Old leaves were in the bonnet rain channels and it had clearly not been signed of as prepared to collet. Disappointed in the standard really.

After we had to wait some time to be seen too , everything was fine. All our questions were answered ; everything was put right and we drove off in our new car very satisfied.
Very friendly staff made our visit a pleasure.

After searching the market for a couple of months I found Motorpoint to be the fairest priced for the best quality on the particular vehicle I was looking for. After application for my chosen vehicle, everything was swift. I collected my car a week or so later and couldn't be happier with it. Alex at the Leeds branch was great and made the process smooth. I'm confident that if I was to have any after sales issues (which I can't imagine I will) I can count on Motorpoint to handle it. Overall I think Motorpoint really stand out from its competitors.

On 14/07 Paid a deposit on a sportage which happened to be located in Derby , it was supposed to be shipped to Leeds for me to collect on the 22nd July , so I sold my current car which was to be to be collected from me on the 21st , on the 20th I received an email from motorpoint to say the sportage needed a new windscreen and the sale was delayed until the 28th , but I could not pull out of the sale of my car so I had no car for a week , this purchase of the sportage was further delayed until the the 30th so on that day I caught a train to Leeds , when I arrived in Leeds station 1 hour before my appointment motorpoint called me to say they had just discovered the car was damaged inside and it needed a new part but I could still drive it away , so I walked to the garage to inspect and test drive it , on initial look round but not a detailed inspection I saw some very obvious paintwork defects , chips and scratches which I considered unacceptable on a nearly new car supposedly ready for collection , I was told they could be repaired meaning more delays and more days without a car . I decided to walk away because I just did not trust them or the car anymore .
If this is the standard of service and standard of cars motorpoint give to customers then it’s not good enough , the vehicle inspections are clearly sub standard if things are either discovered at the last moment or not at all .
The fact I was left with no car for a week then expected to be delayed further whilst body repairs and parts arrived is beyond belief.
There are hundreds of garages so my advice is buy your car from one that has respect and consideration for it’s customers and has a robust system in place to make sure cars are inspected & prepared correctly and ready when promised .
Buying a car is supposed to be a stress free and enjoyable experience, this was not either of those .

Fantastic service from start to finish and a lovely well presented branch. Will be happy to return again, keep up the good work!

I’ve had a much better experience so far than other car places in the past. Good communication from the moment I showed interest and answered any questions I had promptly.

Unfortunately, the level of service I have received has been extremely disappointing. I feel that the salesperson handling my purchase was unprofessional and provided me with incorrect information throughout the process, from leeds branch.

I travelled approximately an hour and a half to your Derby branch after finishing a long day at work on Friday to collect my new vehicle. Upon arrival, I was informed that I needed to pay additional fees that had never been mentioned to me beforehand. Had I been made aware of these charges in advance, I could have planned accordingly or discussed them before making the journey. Being presented with unexpected costs at the point of collection was both frustrating and unacceptable.

In addition, I sold my vehicle to Motorpoint as part of this transaction and was clearly advised that payment would be made within 48 hours. That timeframe has now passed, and despite contacting your team twice, I have been told on both occasions that your system is "playing up." While I appreciate that technical issues can occur, this is not an acceptable reason for delaying payment for my vehicle, particularly when I have already fulfilled my side of the agreement.

Overall, this experience has caused unnecessary stress and inconvenience.

Always friendly and helpful easy to deal with.

I have purchase numerous cars from Motorpoint along with my children and grand children and have always received 1st class service.We went to the new store in Leeds on opening day and we were greeted by a young salesman Simon Hudson it was his first day and we found him extremely pleasant and helpful ,he answered all our questions and if he was unsure he found out what we needed to know .We purchased a vehicle but as we were away for a week ,picked it up on our return.Simon greeted us and was extremely helpful and knowledgeable throughout the process .We had been his first customer and if he continues in the manner in which he treat us you will have a first class employee who will benefit to your company .a big well done to him and all the best for his future with you .10/10

Staff good .
We don't have on line banking so it was very difficult to pay as you don't have card reader otherwise everything went OK.

Caitlyn and Rania were super helpful, went above and beyond. Even though I wasn’t buying a car today the manager Caitlyn came outside to have a chat and gave as much advice/knowledge possible. Had an amazing experience would definitely recommend!

Edited to reflect the response: The manager did reach out to me and quickly offered to put the situation right. They offered to pay for a valet or for me to take it back store and do it there. I can’t fault them on the promptness to rectify the situation. Thanks

I recently purchased a car from the Leeds branch and was very disappointed with the condition it was in when I collected it.

The interior was extremely dirty, covered in what looked like red dust, and there was an unpleasant odour. While I understand this is a used vehicle, I expected it to be properly cleaned and prepared before handover, especially given the £30,000 price tag. I’ve since had to pay for a full valet myself, which shouldn’t have been necessary.

I raised this with staff at the time, and the car was taken away for what was described as a “clean”. Unfortunately, the condition after this was still poor, and I ended up driving away with it in that state.

There were also several scratches on both the paintwork and the leather interior. Some wear is expected with a used car, but these issues should either have been addressed or clearly pointed out beforehand.

Overall, the level of preparation fell well below expectations and took away from what should have been an exciting purchase. This is particularly disappointing given that the Leeds store has only recently opened, and I expected a much higher standard of presentation and customer service.

However, I will say that the guy who dealt with me was great. No issues there. He was polite and friendly and the buying side of things was easy. Shame the car was such a state. I’ve forwarded photos to the person I was dealing with in Derby.

I hope this feedback is taken seriously and improvements are made going forward.

Motorpoint offer a simple sales process. The Staff were friendly, helpful and fair in the discussions about the vehicle. My final valuation was reduced slightly but this was explained well and was an acceptable deduction.

We had a great experience at Motorpoint Leeds thanks to Alex. He was polite, and very knowledgeable throughout the whole process. He took the time to listen to what we needed, answered all of our questions clearly.

What really stood out was that he didn’t try push unnecessary extras, which made the whole experience feel relaxed and honest. We’d happily recommend Alex to anyone looking to buy a car. Thanks again for making everything so straightforward.