Motorpoint - Ipswich Reviews 

THE GUYS WERE VERY HELPFUL
AND DID NOT PUSH ME

Everything from finding a car to buying it is so easy and straight forward at Motorpoint, thats why I always buy from here. Staff always friendly, Harrison was my salesman this time and he is a credit to your sales team, professional through out.

A combination of excellent selection of vehicles, an easy to use website backed-up with good telephone sales team, simple and low-cost transfer of our chosen car to the local Ipswich branch, good part-exchange process, availability of temporary insurance in-branch and a pleasant and efficient staff member, Harrison, who guided us through the process. In addition, a decent test drive on a mixture of roads to fully satisfy ourselves that the car was what we wanted.

The Ipswich branch, only open for 2 years, has a young team who were all very helpful.

As an old man, who has bought at least 15 cars over my lifetime I have never felt comfitable with car salesman.They have always adopted the "master and servant" stance with me being the servant.My experience with Motorpoint was completely different and ,surprisingly, a pleasant experience.I was treated as an equal,no pressure applied and all my questions dealt with quickly and professionally.Everyone I encounted from the car cleaner to the 3/4 staff I met in my 2 visits were friendly and seemed pleased to see me.The car itself on collection was well prepared and in line with my expectations.Top marks to all.

The team at Motorpoint Ipswich helped us to find a car to suit our needs and budget. They were friendly, helpful and professional, listening carefully to our requirements and finding what we needed.
They gave us time to look at and test drive the car without pressure.
The collection process was efficient and the car was well presented.
This is our third Motorpoint car, we like the way they do business.

knowledgeable, helpful, friendly and efficient

Warm welcome, friendly staff. Big selection of cars. Recommended.

Excellent customer service, both on the phone and in person at the showroom. 2nd car I have bought from them abd highly recommend

Cameron made buying my new car a great experience from start to finish! Super helpful and very knowledgable and transparent. I would recommend friends and family! :)

Very professional in the way you are delt with.
I would certainly recommend them.

Great service from initially seeing the car online to collecting it. Both Charlie, who was my first contact by phone, and Zac, who looked after the handover, were exemplary in the way they dealt with my questions.

Welcoming, friendly and efficient staff. Made the experience pleasant and easy. Harrison was brilliant and Sheri very helpful, with a great attitude.

The car I was interested in had to be brought down to from Birmingham to Ipswich ,for which I had to pay £149 .
This made me slightly uncomfortable.
But the car was ok .On the test drive I noticed that the reversing camera , which is pretty much standard equipment nowadays ,did not work when I reversed , the salesman said it was probably because it was obscured by the trade plates !
I accepted this and purchased the car .
However after I had paid for the car I found that there ‘ was no reversing camera ‘
I made a complaint and was told that the car wasn’t fitted with a reversing camera !
As I suffer with arthritis in my neck , And find it difficult to turn my head round very far ,
I was forced to have one fitted at a cost of £ 600
I complained to the manager but to no avail
also one of the front disc brakes was not working properly which they did fix under the warranty !
I feel that ,as I was told that
the car did have a reversing camera which turned out to be untrue ,that I am owed some kind of compensation !

I would strongly advise against purchasing the extended warranty offered by Defend Insurance. My experience was frustrating and costly. After encountering issues with my vehicle, I followed their instructions and brought it to a VAT-registered garage, as they claimed they would cover one hour of diagnostic work.

However, once we submitted the diagnostic report, Defend Insurance demanded an exhaustive breakdown—including specific fault descriptions, part numbers, and detailed repair procedures. The only way to obtain such information would have been to dismantle the vehicle, a process only an authorized Nissan dealership could perform. Crucially, this requirement was never communicated upfront.

Ultimately, I spent a little over £150 on diagnostics with no resolution, and Defend Insurance refused to reimburse the cost—despite having paid over £500 for a five-year warranty. The lack of transparency and support makes this warranty feel more like a marketing tactic than a genuine service.

Fantastic experience

Great service from all the staff, pleasure to do business with!

On the collection summary it stated that the next service was due May 2026, this was incorrect it was due May 2025. I had it serviced at Hyundai in Southend and they informed me that the front brake discs were badly corroded and wouldn't pass an MOT test. I informed you of this a couple of times but had no response!

I was really surprised at the quality of the service and how professional the guys were. I have dealt with a car supermarket before in Ipswich and motorpoint are leagues ahead of the competition I would say.

I was very happy with the part exchange price which was given to me for the vehicle I was selling and the car by purchased was outstanding with full service history and was not expensive at all.

Everything went so smoothly and quickly,staff were helpful and friendly and l got a good deal on my part exchange

Very good service, Cameron was just great giving us all the information ...