Made to feel welcome and never rushed. Kate is exceptional. Provided every detail and answered all our questions, ensuring we were making the right decisions. A huge thank you again to Kate
Company replied
Location
Switch locationDurham Road Trading Estate, Durham Road, DH3 2BQ Birtley, Chester-Le-Street, GB
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See what reviewers are saying
Lee the salesperson was excellent throughout the process. I couldn’t fault his professionalism and commitment. It would have been 5 stars but I dropped one star as the PDI could have been better. Ex... See more
Company replied
Ty was extremely helpful and very polite. He went through everything thoroughly and answered any questions or queries I had. He kept in touch the whole time from going to see the car to the day of co... See more
Company replied
We needed to downsides our car as needs had changed. Jack our sales assistant from motorpoint helped us, looked at all our options and a car that my husband could easily get in and out of. We got our... See more
Company replied
Company details
Written by the company
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Written by the company
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Contact info
Durham Road Trading Estate, Durham Road, DH3 2BQ, Birtley, Chester-Le-Street, United Kingdom
- 0191 2837864
Over 1000 new cars every week
4.6
Excellent
843 reviews
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Usually a 5 star service
Usually a 5 star service, not this time however.
This is the 4th car we have bought from Motorpoint in the last 2 years.
As I said , usually 5 star service
It has to be said though that the salesperson who dealt with us was amazing, very helpful and had plenty of time to go through everything and explain any queries we had etc, couldn’t fault her (Kate Smith at Birtley branch)
On collection of the car there should have been a mot and service carried out, I was informed that the mot had been done but the service hadn’t, no problem, can bring it back for service.
On checking car, it was found that the passenger seat switch wasn’t working,they took it to workshop and said required a new switch.
Switched ordered and car booked in for switch fitted and service.
So far so good 👍🏻
When I got home I noticed sat nav not working and car wasn’t showing as mot complete on gov website, also, car not cleaned inside, took photos and went back next day.
Workshop looked at satnav and said they would get back to me, they still said car had mot done.
On further investigation, workshop informed Kate that it hadn’t been done.
Received phone call, it needed to get booked in for sat nav repair.
Car was booked in for mot, service,sat nav and seat switch,
All completed and sorted without problem.
My gripe is however, that when I mentioned again about the interior and showed the pictures of the dirt etc inside the car I was told that customer services wouldn’t book it back in as it had already been in once for other stuff and wasn’t allowed to be booked in again so there was nothing they could do !!
That to me is not acceptable,
That one thing has spoilt an otherwise 5 star review for me.
Again, Kate was amazing throughout.
Everything else was great but selling a dirty car is a definite no for me.
Looks like I will be footing the bill to have a valet done on the car.
30 June 2026
Reply from Motorpoint - Birtley
Hi Richard,
We appreciate you taking the time to share your detailed feedback regarding your recent car purchase. We are genuinely concerned to learn that your experience, particularly with the car's interior cleanliness, fell short of the 5-star service you've come to expect from us over your four purchases. We understand your frustration with having to address multiple issues after collection, and we acknowledge that the car's condition upon delivery was not up to our usual standards. We are glad to hear that one of our team members provided exceptional service throughout this process. We are actively reviewing our internal procedures to ensure that all vehicles are thoroughly inspected and prepared before collection, including a comprehensive interior cleaning. Your comments are invaluable as we continuously strive to improve our service for all our customers.
Thank you
Motorpoint Birtley
Reply from Motorpoint - Birtley
Hi Stacey,
We're so glad to hear that you had a really good experience with Reece! We appreciate you taking the time to share your positive feedback.
We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Thank you Kate
Made to feel welcome and never rushed. Kate is exceptional. Provided every detail and answered all our questions, ensuring we were making the right decisions. A huge thank you again to Kate
29 June 2026
Reply from Motorpoint - Birtley
Hi Tony,
Thank you for leaving Kate a great review! I am pleased to hear that Kate offered you a great service and answered all of your questions.
If we can assist you further please do not hesitate to get in touch & I will be sure to pass your kind words over to Kate!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Reply from Motorpoint - Birtley
Good Afternoon,
Thank you for your review!
I am pleased to hear that you were happy with your experience with us and that you would recommend us in the future.
Please do not hesitate to get in touch if we can assist you further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
The young man Reece
The young man Reece, was very knowledgeable and helpful.
He made me feel very confident on my test drive as I had never driven an automatic car.
23 June 2026
Reply from Motorpoint - Birtley
Hi Mary,
Thank you for taking the time to leave us a great review! I am pleased to hear that Reece was able to offer you a fantastic service and made you feel comfortable throughout.
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Stress free
Very knowledgeable sales expert who went above and beyond to please! Thank you to Kate Smith
21 June 2026
Reply from Motorpoint - Birtley
Hi Ashley,
We are delighted to hear that our sales team provided such knowledgeable and exceptional service. It's wonderful to know they went above and beyond to ensure your satisfaction.
Thank you for your review!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Quick transaction very helpful good…
Quick transaction very helpful good vehicle good customer service
19 June 2026
Reply from Motorpoint - Birtley
Hi David,
We are so happy to hear that you had such a positive experience with us and found our service helpful. We truly appreciate your kind words.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Lee the salesperson was excellent…
Lee the salesperson was excellent throughout the process. I couldn’t fault his professionalism and commitment. It would have been 5 stars but I dropped one star as the PDI could have been better. Externally it was flawless but internally it would have benefitted from another 10 minutes with the hoover.
16 June 2026
Reply from Motorpoint - Birtley
Hi Alistair,
Thank you for taking the time to leave us a great review! I am pleased to hear that you had a great experience with Lee and sorry to hear you were not happy with the internal clean on the car.
If we can assist you further please do not hesitate to get in touch! We hope you enjoy your new car!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent part exchange valuation
Excellent part exchange valuation, professional and courteous staff from the initial call to picking up my purchased vehicle. This is the first time I have purchased through Motorpoint… very happy with the service I received. The vehicle was exactly as described and I have already recommended using Motorpoint to my friends and family.
16 June 2026
Reply from Motorpoint - Birtley
Hi David,
We're so pleased to hear about your excellent experience with us! It's wonderful that you found our team professional and courteous, and that your vehicle was exactly as described. Thank you for recommending us to your friends and family!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Non high pressure sale.Friendly and…
Non high pressure sale.Friendly and efficient salesperson (Rosse). Quick and easy process. The whole selling and buying process took less than 24 hours.
21 June 2026
Reply from Motorpoint - Birtley
Hi Dave,
Thanks for the review! I am pleased to hear you felt at ease during your visit to us! If we can assist further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
We needed to downsides our car as needs…
We needed to downsides our car as needs had changed. Jack our sales assistant from motorpoint helped us, looked at all our options and a car that my husband could easily get in and out of. We got our car in three days of coming in, so quick so helpful so knowledgeable. Thank you Jack and motorpoint for all your help from the past to the present.
18 June 2026
Reply from Motorpoint - Birtley
Hi James,
We are so pleased to hear we could assist with your changing needs. It's wonderful that our team helped you find the perfect car so quickly. We appreciate your kind words and will be sure to pass them onto Jack and the team!
If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
From start to finish all interactions…
From start to finish all interactions with Motorpoint colleagues were fabulous. Everyone I spoke to and me were professional, friendly and accommodating. Lynn in the dealership at Birtley went over and above what I expected. It was a very personal service and at no point did I feel like I was just another customer. Thank you Motorpoint for making my experience of buying a new car personal. I’d highly recommend Motorpoint as a customer and especially the Birtley dealership.
17 June 2026
Reply from Motorpoint - Birtley
Good Afternoon,
We're delighted to hear that your interactions with our team were so positive and that you felt valued. It's wonderful that our colleagues provided such a professional, friendly, and accommodating experience. We appreciate your high recommendation! I will be sure to pass your kind words onto Lynn and the rest of the team. Please do not hesitate to get in touch if we can assist you further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Ty was extremely helpful
Ty was extremely helpful and very polite. He went through everything thoroughly and answered any questions or queries I had. He kept in touch the whole time from going to see the car to the day of collection. Would definitely recommend Ty to others and the whole experience was seamless.
16 June 2026
Reply from Motorpoint - Birtley
Hi Natalie,
Thank you for taking the time to leave us a review! I am thrilled to hear your experience was a good one with Tayyab and will be sure to pass your kind words over to him!
If you have any questions please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Second time we have bought a car from…
Second time we have bought a car from motorpoint, service was excellent in birtley, Amanda was helpful, friendly, informative and it was a pleasure to do business with her
13 June 2026
Reply from Motorpoint - Birtley
Hi George,
We're so pleased you had an excellent experience with our team and found them helpful and informative. Thank you for your kind words!
We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
If you looking to buy a car on finance…
If you looking to buy a car on finance I would highly recommend , I was met by Kate Smith on arrival.
What a lovely lass , very knowledgeable so friendly and really put me at ease ,Kate was able to show me cars in my prixe range , sorted my finance at not at any stage did I feel uncomfortable,even took me out for a test drive there wasn't anything that wasn't to much trouble , I drove away with my new car in days.
17 June 2026
Reply from Motorpoint - Birtley
Hi Amanda,
We're delighted to hear you had such a positive experience finding your new car on finance. It's wonderful to know Kate was knowledgeable and made you feel at ease throughout the process, from showing you cars in your price range to arranging a test drive. We appreciate your kind feedback! We hope you enjoy your new car! 🚗
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Excellent service
13 June 2026
Reply from Motorpoint - Birtley
Hi Mrs Nolan,
Thank you for taking the time to leave us a great review! I am pleased to hear that your experience was a good one. Please do not hesitate to get in touch if we can assist further.
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Great service
16 June 2026
Reply from Motorpoint - Birtley
Hi Gavin,
Thank you for leaving us a great review! I am pleased to hear your experience was a good one. If we can assist you further please do not hesitate to get in touch!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Collection of my car was very smooth…What a superb customer service
Collection of my car was very smooth and the customer service provided by the agent was superb. She put in a call to me the day before the collection to check that all is in order. This call saved me from going to the wrong branch due to my absence minded when reserving the car. The collection process went very smoothly and made the experience an enjoyable one. Thank you.
13 June 2026
Reply from Motorpoint - Birtley
Hi,
We're delighted to hear your car collection was smooth and our team's proactive call prevented an inconvenience. It's wonderful that this made your experience enjoyable. Thank you for your feedback!
Thank you
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Kate Smith was brilliant the way she…
Kate Smith was brilliant the way she answered all my questions about the car . She was a big factor in me buying the car .
14 June 2026
Reply from Motorpoint - Birtley
Hi Stephen,
Thanks for the review! It is great to hear your experience was a good one with Motorpoint Birtley and that Kate was able to offer you a great service and answer all of your questions.
If we can assist you further please do not hesitate to give us a call!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
Very easy transaction and customer…
Very easy transaction and customer focussed throughout.
14 June 2026
Reply from Motorpoint - Birtley
Hi David,
Thank you for taking the time to leave us a great review! I am pleased your experience was a good one. We always aim to ensure all of our customers have a smooth, friendly and stress free car buying journey with us! I will be sure to pass your kind words onto the rest of the team and please do not hesitate to get in touch if we can assist further!
Kind Regards
Kimberley Herron
Customer Service Manager
Motorpoint Birtley
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