Contacted GEM, texted a form. Filled recovery form in, towing caravan suddenly no ancillary lights on caravan and dusk. Gave our details, quick call back to confirm some details. Then call back to ad... See more
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Review summary
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What people talk about most
Reviews shaping this summary
After having a breakdown on a motorbike, GEM was brilliant with the recovery to my destination. Stella was excellent with what was a stressful situation and kept us up-to -ate with arrangements and co... See more
Company replied
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay withi... See more
Company replied
Car would not start when we went to leave Cherwell Valley Services on M40. Contacted Gem for assistance using their app and within minutes a recovery agent was assigned to us. Kieran (BVS Motors)... See more
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Company details
Written by the company
For more information visit www.motoringassist.com GEM are multi-award winners and have been placed in the Top 3 breakdown recovery providers in the Auto Express Driver Power Survey for 12 years, coming first place 9 times. GEM Motoring Assist has also received a Defaqto 5 Star Rating for its Breakdown Cover, which means it provides one of the most comprehensive policies in the market.
Contact info
Station Road, RH18, United Kingdom
- 01342 825676
- info@motoringassist.com
- motoringassist.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Website easy to navigate
Website easy to navigate, keen pricing for Personal Cover, excellent coverage. Many thanks.
4 August 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you I'm glad the website was easy to navigate.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Great service and lovely staff…
Great service and lovely staff throughout calls and service
12 August 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and our lovely staff. It's much appreciated.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Superb company in every way
Superb company in every way. Calls answered quickly. Recovery vehicle swiftly dispatched and kept constantly updated on where they were and estimated time of arrival. Then today I was helped out over the phone by a kind lady called Pauline.
Even though my vehicle is 38 years old she’s covered by my personal breakdown cover because she’s not over the maximum size/weight 😃 Most other companies have a age restriction also or charge an extra £25 if called out. With GEM it’s all included in the low yearly membership fee. Very happy. Thank you.
6 August 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I have been a member for 10+ years to…
I have been a member for 10+ years to cover car, motorhome and motorcycle. Unfortunately I have had to use GEM 5 times, each time I could not ask for better service,from the time the call was answered to when my problem was solved,ideal thank you all concerned
29 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and for 10 years!
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent service
Excellent service. No hard sell. Saved nearly £100 compared to Green Flag and recieved more bebefits
3 August 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback regarding our Member Services Department.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Successful rescue
GEM managed to execute a recovery for me and my car on what was a very busy day for them.
I had to wait longer than normal but they were able to present 3 solutions for me to choose from and then enabled a complete recovery while maintaining my comfort and safety.
19 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback. We are glad to hear you were happy with your recovery and that you were looked after, despite it being a very busy day.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Previous Gem memberships in family- and…
Previous Gem memberships in family- and they were happy with responses when needed.
I was happy to receive discount as English Heritage member when I joined.
31 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback. We are glad you were able to use your English Heritage discount code.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I haven't used the breakdown service…
I haven't used the breakdown service but purchasing the policy online was easy to do, the information is precise and the site is easy to navigate.
12 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback I'm glad you found our online service easy to use.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
They're all as bad as each other?
They're all as bad as each other? Gem motor assist have proven to me that in some cases that just isn't true. Assistance within 15 minutes. Recovery 15 minutes later. 2nd relay meeting 1st relay within a minute of first relay arriving. Human telephone response from start to finish. Constant calls from HQ checking all was OK. I cannot speak highly enough about the way Gem Motor Assist responded and I would urge anyone out there wondering who to go with to try this company as my experience of others has been absolutely dire by comparison.
19 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call out. We're glad you were happy with the efficient service you received and you feel valued throughout the recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Easy to get through to and from then…
Easy to get through to and from then everything went as indicated. Fault diagnosed, then recovered, checked on my welfare. As ever GEM were superb, will never go to another company.
17 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call out. We're glad you were happy with your recent recovery and that the operator looked after you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
First Class Service
I called GEM when my car refused to start; within a couple of minutes I received a message saying the recovery unit would be with me in 9 minutes along with a map showing live where he was.
He got the car going but said if it stopped it would not restart; he diagnosed the problem which needed garage attention. He followed me to the garage (about a mile away) in case I broke down again which was very reassuring. I was delighted with the service and especially the speed! Also GEM told me I could call them at any time if I had any concerns. This really is a first class service and I always recommend GEM when the opportunity arises.
13 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call out. We're glad you were happy with the prompt and efficient service you received and that the operator looked after you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Consistent good service
I have had to use Gem twice so far this year, once for a broken ignition key and more recently for a puncture. Both times I used the Gem app to get help. I was very pleased with the time it took for assistance to arrive (even though one of them was Bank Holiday Sunday!) Both times they were helpful, patient and efficient.
3 May 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about your call outs. We're glad you were happy with the service you received.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
Absolutely brilliant company
Absolutely brilliant company. No speaking to robots, no lectures about behaving correctly, no 5 minute wait while some monotonous voice and stupid music play. I really couldn't believe it. I rang a number and within a few secs and actual human woman with clear English answered and gave me the information I needed. I was done in about 30 seconds. Took me a few moments to come to my senses after this absolutely mind blowing experience.
16 July 2026
Unprompted review
Reply from GEM Motoring Assist
Thank you for taking the time to provide such positive feedback about your recent phone call to us here at GEM Motoring Assist. It's much appreciated.
Kind regards
The GEM Team
App was simple
App was simple, very easy to use. I was seen withing the hour and on the road in minutes.
4 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and we're are glad you found the app easy to use.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Excellent and very efficient service…
Excellent and very efficient service throughout. Friendly staff and I was kept up to date with messages at each stage of the recovery. Highly recommend this Company.
3 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and the fact you were kept up to date with messages during your recovery.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I’ve used GEM 5 times in last year ( 3…
I’ve used GEM 5 times in last year ( 3 different vehicles) and they have always been prompt and got me to where I need to be. When I used AA I had to wait hours before anyone came
3 July 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you we are glad we got you where you needed to be.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
I have been with Gem for many years
I have been with Gem for many years , and have just renewed my policy . Thankfully I did as a week later I broke down!! . I found it very easy to put all the information into the app on my phone, and with in 45 minutes the break down truck arrived . So many thanks to John the driver a knight in shining armour , and to John Mennell at Mennell motors for repairing my car at his garage, excellent service thank you 🙏.
29 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you we are glad we arrived within 45 minutes.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Kind regards
The GEM Team
Very efficient from initial contact to…
Very efficient from initial contact to helpful young man who turned up quickly.
30 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the very efficient service recently provided to you.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
Quick and efficient response
Quick and efficient delivery and response from initial call through to the car being back on the road. Including call from the call centre to check if recovery technician had arrived in the allotted time.
30 June 2026
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you to get you back on the road.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
My keys plus handbag and phone got…
My keys plus handbag and phone got locked in the car.
They had someone there really quickly and they opened the car and got me on my way without any hassle.
10 July 2025
Unprompted review
Reply from GEM Motoring Assist
Dear Member,
Thank you for taking the time to provide such positive feedback about the service recently provided to you and pleased we managed to retrieve handbag and phone.
Please do not hesitate to refer your friends and family to GEM. Your friend simply calls our friendly Member Services team and joins GEM, quoting your name and membership number. You will receive a £20 voucher and your friend would receive a £10 voucher. There's no limit on the number of people you can refer, so you'll keep receiving rewards for every friend who signs up to GEM.
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