Unlike most insurance yours stayed pretty much the same instead of going lots higher. This for me with the ease of taking out is the way to keep customers. (Let's see if I ever need to claim... See more
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Review summary
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Able to get a quote renewal but it was cheaper to re-apply for the same insurance via Supermarket.com Problems as both my old and new policies are on the app despite the old one expiring last month
Company replied
I had a minor query with regards to breakdown cover and when I texted through i had communication with Chloe who was very helpful and my query was dealt with efficiently and quickly. Thankyou
Company replied
App is handy. Customer service was decent, although took a while to get the right question answered. Great insurance for near classic cars
Company replied
4.4
Excellent
2K reviews
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Cancellation fee extortionate.Due to unforeseen circumstances I was unable to deal with cancellation until day before it renewed
Cancellation fee extortionate.
6 August 2026
Reply from Motor Vision Insurance
Hi,
Thank you for your feedback. We're sorry to hear that you were disappointed with the cancellation fee.
We would like to clarify that our £55 cancellation fee is clearly outlined before a policy is purchased and forms part of the policy terms and conditions. Customers are required to review and agree to these terms before proceeding with the purchase, ensuring that the fee is transparent from the outset.
As an insurance broker, cancellation fees help cover the administrative and operational costs involved in arranging, amending, and cancelling policies. These costs are incurred regardless of when the cancellation takes place and include work carried out by our team and associated processing requirements.
We appreciate that unforeseen circumstances can sometimes delay cancellation requests, and we understand your frustration. Thank you for taking the time to share your experience, as customer feedback is important in helping us review and improve our service.
Kind regards,
Molly
Motor- Vision
I note that you have debited my bank…
I note that you have debited my bank account in the amount of £637.74. without my instruction or my authorisation.
This is a disgrace and you need to rectify immediately
27 July 2026
Reply from Motor Vision Insurance
Hi,
Thank you for your feedback. We appreciate that you were concerned about the debit of £637.74 from your bank account.
We can see that you have since spoken with a member of our team regarding your complaint and that a resolution has now been reached. Thank you for bringing this matter to our attention and for giving us the opportunity to address your concerns.
Kind regards,
Molly
Motor- Vision
AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS — AN ABSOLUTE DISGRACE!
This has to be one of the most utterly incompetent and customer-hostile businesses I have ever had the misfortune of dealing with.
Trying to actually speak to somebody is an absolute nightmare. Their chat, WhatsApp and telephone services seem almost deliberately designed to prevent customers from getting through to a human being. I wasted most of an entire day trying to get hold of someone. And then, to add insult to injury, their chat is cancelled if you don't respond within a pathetic ONE MINUTE AND FORTY SECONDS. What sort of ridiculous customer service system is that?
I took out a Classic Car Insurance policy with them, only to subsequently discover that they couldn't cover my next vehicle because it was considered too modern. Fine — things change, so I cancelled the policy within the 14-day cooling-off period.
That's where the real joke begins.
Despite cancelling within 14 days, they still took money from me in fees and a charge for the period of risk/cover. After the complete nightmare of trying to communicate with them, being charged on top of it was the final insult.
The whole experience has been an absolute shambles from beginning to end. Non-existent customer service, ridiculous communication channels, impossible-to-reach staff and charges that leave you feeling completely ripped off.
Quite frankly, I have never experienced such a circus trying to deal with an insurance company. They were more than happy to take my money, but actually getting someone to answer a question or resolve an issue? Apparently that's asking far too much.
My advice is simple: steer well clear. There are plenty of insurance companies out there — why put yourself through this level of aggravation?
An absolutely appalling experience. I wouldn't touch this company with a barge pole.
6 August 2026
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about your experience and appreciate how frustrating this situation has been for you.
We apologise that our communication channels and service levels did not meet your expectations. We understand how important it is to be able to contact us easily and receive prompt assistance, and we are sorry that this was not your experience.
We are also sorry to learn of your concerns regarding the charges applied following the cancellation of your policy. We recognise that this has added to your dissatisfaction and appreciate why you feel disappointed with the outcome.
We take all customer feedback seriously, and as a result of your review, a member of our team will review the details of your case and the circumstances surrounding your policy cancellation. Once this review has been completed, we will be in touch directly to discuss the matter further and determine whether there is anything we can do to assist.
Thank you for bringing your concerns to our attention. We apologise again for the frustration caused and hope we can work with you to address the issues you have raised.
Kind regards,
Molly
Motor- Vision
Reply from Motor Vision Insurance
Hi,
We're so glad to hear that you found our product quick and simple to use. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision.
Not a company I would ever use again!
The initial annual insurance for my campervan was a reasonable price of around £300 for the year. However, due to many mechanical issues with my van, it went back to the the trader.
I therefore informed Motor Vision Insurance that I no longer had my campervan & was told that I had 14 days to find a new vehicle or the insurance will be cancelled.
As I was on holiday for most of that period, & because I had such a previous bad experience in buying a campervan, I didn’t want to rush into getting a new one. I also never had time.
I received a text message from Motor Vision Insurance whilst I was away telling me to ring them. Which I did when I got home. They were very curt on the phone asking me “why have you rung us?” I reminded them about the text they had sent me. They said that my insurance would be cancelled unless I had a new vehicle the following day and that I would have to inform subsequent insurance companies that I’d had insurance cancelled. This would obviously affect future policies & most likely increase costs.
I then questioned why they would do this as I hadn’t done anything wrong? I was then told that the only way to avoid it would be cancelling the insurance myself. I therefore knew what was coming. Me cancelling my insurance would result in a financial penalty.
The unfriendly customer service staff on the phone then worked out my refund. Initial cost of £300. Days insured 111 (less than a third of the year) minus a £75 for ME ‘cancelling’ the insurance. Total refund calculated at a whopping £9!!! What a bunch of crooks.
17 March 2026
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience and appreciate the opportunity to explain what happened.
When you advised us that the campervan had been returned to the supplying trader, this meant that you no longer owned or had an insurable interest in the vehicle insured under the policy. Unfortunately, insurance cannot continue when there is no insurable interest in the vehicle, and as the vehicle was never ultimately owned by you, we were unable to allow cover to remain in force indefinitely. In these circumstances, we followed the insurer's required procedures and provided a period of time for an alternative vehicle to be added to the policy before action had to be taken.
We understand your concern regarding the cancellation process. However, the options discussed were in line with the policy terms available once it became clear that there was no insured vehicle to cover. We appreciate that this was a frustrating situation, particularly as the circumstances leading to it were outside of your control.
We are also disappointed to hear about your experience with our telephone service. The level of customer service you describe is not the standard we aim to provide. We will be reviewing your comments internally and investigating the call handling to ensure any appropriate feedback or training is provided. We take all customer feedback seriously and use it to help improve our service.
We apologise for any inconvenience or frustration caused by this situation and regret that your experience has left you with a negative impression of our business. We appreciate your feedback and thank you for bringing your concerns to our attention.
Should you wish to discuss this any further please do not hesitate to contact us via our website and we will be happy to assist.
Kind regards,
Molly
Motor Vision Insurance
My second year with Motor Vision…
My second year with Motor Vision Insurance, they beat all the quotes from other companies for the same policy. Easy online process.
4 August 2026
Reply from Motor Vision Insurance
Hi,
We're so happy to hear about your continued positive experience with our insurance and our straightforward online process. We appreciate you choosing us for your coverage!
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We're so glad you appreciated our simplicity and professional staff. Thank you for your wonderful feedback!
Kind Regards,
Chloe
Motor Vision.
Good contact BUT
When I finally got to speak to someone, they were very pleasant and resolved my issues quickly.
The robot did not understand English and was extremely obstructive.
There was no easily located contact phone number on the web pages.
4 August 2026
Reply from Motor Vision Insurance
Hi,
We appreciate you sharing your experience. We are glad our team could resolve your issues quickly. We are actively working on improving our automated system's language comprehension and making our contact information more accessible on our website. Your feedback helps us improve.
Kind Regards,
Chloe
Motor Vision.
An acceptable renewal quotation was…
An acceptable renewal quotation was processed easily.
4 August 2026
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that your renewal process was easy and that you found the quotation acceptable. Thank you for taking the time to share your positive experience!
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Motor Vision.
One of the best companies I dealt…
One of the best companies I dealt before. All issues are sorted out without any delays. The price is very reasonable.My advice for everyone to use this company.
1 August 2026
Reply from Motor Vision Insurance
Hi,
We are so pleased to hear that you had such a positive experience with us and that any issues were resolved quickly. It's wonderful to know you found our pricing reasonable and would recommend us.
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to leave us a positive review; we appreciate your feedback.
Kind Regards,
Chloe
Motor Vision.
No worries
No worries. Goes ahead OK. With no accidents occurring in the year getting some money back would be good and keep us with you again.
4 August 2026
Reply from Motor Vision Insurance
Hi,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you feel our renewal process did not meet the standard you expected. Customer feedback is extremely important to us, and we will use the concerns you have raised to help review and further improve our service going forward.
We would also like to clarify that, according to our records, the renewal was accepted through your online customer account and your policy has therefore renewed successfully. As a result, you remain covered with us for a further 12 months.
We appreciate your comments regarding loyalty and receiving recognition for a claim-free year. We understand why this is important to our customers and will ensure your feedback is passed on to the relevant team for consideration.
Thank you again for sharing your experience, and we hope to continue providing you with cover throughout your renewed policy term.
Kind regards,
Molly
Motor- Vision
The email was so easy to respond to and…
The email was so easy to respond to and last year when my van broke down it was so easy to contact the insurers and get it sorted out and price is very good
4 August 2026
Reply from Motor Vision Insurance
Hi,
We're so pleased to hear that you found our email response easy and that contacting your insurers for your van breakdown was a smooth process. It's wonderful to know you're happy with the price too!
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We're happy to hear that our staff was helpful. We appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision.
The price is the cheapest on the market…
The price is the cheapest on the market ad the moment,and not any issues with insurance, everything is clear and simple, hope they will be always like that
31 July 2026
Reply from Motor Vision Insurance
Hi,
We are so happy to hear that you found our pricing to be competitive and that your experience with insurance was clear and simple. We appreciate your kind words and hope to continue meeting your expectations.
Kind Regards,
Chloe
Motor Vision.
Frustrating and obstructive I gave no…
Frustrating and obstructive I gave no permission too charge me any money.
7 August 2026
Reply from Motor Vision Insurance
Hi,
Thank you for your feedback. We are sorry to hear that you have had a negative experience and understand your frustration regarding the auto renewal of your policy.
We would like to clarify that communications regarding the automatic renewal of your cover were sent in advance of the renewal date, providing details of the upcoming charge and the opportunity to make changes or opt out before the renewal took place.
We are also sorry that you felt our service was obstructive. Our intention was to assist you in obtaining a refund where possible. During our discussions, we advised that a full refund could be considered upon receipt of proof of alternative cover. However, you advised us that you did not wish to pursue this option.
We apologise that your experience has not met your expectations and appreciate you taking the time to share your concerns. Your feedback has been noted and will be used to help us improve our customer experience going forward.
Kind regards,
Molly
Motor- Vision
Reply from Motor Vision Insurance
Hi,
We're so glad to hear you found our process speedy and the application simple! Thank you for your wonderful feedback.
Kind Regards,
Chloe
Motor Vision.
Reply from Motor Vision Insurance
Hi,
We're so pleased to hear that you found the sign-up process quick and easy, and that our pricing met your expectations. Thank you for sharing your positive experience!
Kind Regards,
Emma
Motor-Vision Insurance
Reply from Motor Vision Insurance
Hi,
We're delighted to hear that you found the renewal process easy and are happy with our service. It's great to know you also find our pricing reasonable. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
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