MotoBuys.com Reviews 

Bought a Trailmaster Mid XRX/R for my child for Christmas. It arrived in non-working order. The company did not respond to my inquiries for help until 10 DAYS AFTER CHRISTMAS, and then it took 3 HOURS OF MY TIME ON THE PHONE WITH THE MECHANIC to get it working. No apology, no NOTHING. I had to explain why Santa delivered a "broken toy" to him. They didn't give a flying potato. All they wanted was their money and... "next"... NEVER again will I buy from them. Even waited a few months, in case they'd get around to reaching out after I expressed my dismay. Nada. Crickets... SMDH

they are attentive til they get your order. NEVER an answer to phonecalls to customer service and leave all the messages you want, they"ll NEVER call back. horrible support!! buy elsewhere.

This turned out to be a great company, I'm was very concerned in the beginning as the customer service department is Difficult to reach by phone, emailing them works better and they and the technician are Extremely Knowledgeable, I am not a very patient person, relax and everything works out!! I purchased the Trailmaster Sorento and am COMPLETELY SATISFIED with this 150cc motorcycle 🏍 😎 👌 😄

Don’t believe the 3-5 days before shipping. My order for two motorcycles too 35 days. Yes on day 28 they answered my emails and phone calls. When I say 35 that is only counting Mondays-Fridays.
The bike is awesome to ride except the battery was missing and I had to buy a $150 battery. They won’t respond to my email about the battery so we waited so long I bought one.

Don't spend your valuable time with them.
Placed an order based on their terms for "In stock" item, they canceled because can't honor free shipping advertisement.
Placed second order, they canceled again without any notice and changed the price on product.
Will not honor their word, don't waste your time with them.

This machine is horable..not running,still no parts yet, no paperwork sent,,you won't respond..i have affirm financial..want a response.

Very helpful and understanding just give them a couple of days and they will take care of the matter

TERRIBLE SERVICE THEY NEVER PICK UP THE PHONE NO MATTER HOW MANY TIMES U CALL OR EMAIL THEM MY ORDER IS SP17340 they sent me a 250cc titan that has oil leaks and they shipped it very late and they never pickup the phone no matter what I want my money back and I will never buy from them DO NOT BUY SCAM COMPANY ANY COMPANY THAT DOESNT REspond is a scam company

Prices are good. Staff is attentive, helpful and welcoming. My order took just a little longer because of how far away I live from them. They let me know promptly that it would take a little longer and didn't leave me in the dark, I appreciated that a lot.

I chose motobuys after a different company didn’t have the time to return my email. I emailed motobuys and they responded in no time (I still haven’t heard back from the other company 😂). The ordering process was easy and they supplied a tracking number within 6 business days. I’m located in PA and received my Trailmaster 35, 12 days after ordering. The bike came in pristine condition. My only complaint is that the bike doesn’t come with assembly directions. I had to use a competitor’s assembly video on YouTube with a similar bike. No big deal if you have some kind of mechanical ability. Order from these folks, the customer service is amazing!

I bought 3 tv's and a bike from Moto buy. Even though I paid for the assembly, they did not do it right. First 125, the throttle was stuck because of tightening. For the second 125, the rear brakes were stuck because the foot brake was adjusted wrong. The bike didn't start and that is my next thing. I had appointments for all three but no one called. I would NOT buy from Moto Buys, save the money and go to your local or closest shop for a Chinese quad.

I purchased a RPS 125DLX 17" front rim 14" rear. Well they shipped me a different model and want me to pay 15% restock fee and return shipping of $400 then proceed to tell me they don't sell that model on their website it says that's the model I bought on my receipt shows the picture of the bike the name the SKU and then tell me you don't sell that bike they clearly don't give a flying F about their customer I just spent over $3,000 at this store and they can't even make this right by far the worst customer service I've ever experienced in my life they act like our hard-earned money is nothing as long as they're paid where's the integrity?? Please make this right motibuys. Andrew was no help at all and BOB never answered any calls or emails.

Bought an Ice Bear bike from them. First of all came with no instruction manual for assembly, so had to figure that out for myself. Second the bike was defective, and the battery cables weren't long enough to reach the battery, how do you mess that up? They never returned or answered my calls, so now I'm stuck with a $1400 paper weight. NEVER BUY FROM THESE PEOPLE!

Great customer service on parts as my crate bike was missing the exhaust when I received it the parts service communicated with me until I received everything

Bought a Trailmaster scooter in June 2023. It doesn't start. We reached out to them by phone and email numorous times and tried to take advantage of the warranty. Nothing got resolved. Reached out to the BBB and they did nothing . At the end of it all Motobuys offered to allow us to return it for a full refund if we paid the $600 in return shipping charges. $600!!!! So it sits unusable. We will be reaching out to the States of Texas attorney general and small claims court.

I purchased a Trailmaster T125U Rancher style, ATV 125cc in November of 23. A great looking quad that my little boy loved until the spindle bolt came out while he was driving and made him flip. Thank God, he wasn't hurt. After realizing it wasn't his mistake of controlling it, I looked at the quad and noticed nothing was broke on the suspension and searched all over for the bolt and even found the nut. And sure enough the threads stripped out causing the lock nut to slip and the bolt to come out. Once the spindle lost the connection, it fell and caught ground and the rest is history. Again, thank God he wasn't hurt.

Charlie, the very stern and extremely unfriendly customer service yep informed me that it was my duty to check all bolts and nuts on this unit and had no care in the world about the situation or my son but just knew that it was now wrecked and damaged and now voided on the warranty.

I own Honda and Kawasaki products. Unfortunately they don't provide a decent child size unit with these features and the big names are 3 times as much and they don't even have headlights or reverse on of them! But i docheck the chain and the oil drain and shocks and items such as that, but never in a million years would think to check the Chinese spindle bolt and nuts. Just insane to think they sell these for thousands of dollars by using the cheapest parts possible.

I just can't believe this company doesn't care, truly, about the safety of their customers. Just blows me away.

So I'm gonna go to Ace Hardware and purchase grade 8 bolts and put it back together and update it now that I have to warranty to worry about...all in all, it's a great little quad that just needs a little push to be safe and incredible. Just be careful and swap out the front spindle bolts asap. If he would have hit something or been on massive bumpy terrain, I'd totally understand because it would be neglect. This had 5 hours, maybe max on it...and it could have seriously hurt my kid or much worse.

I ordered a Trike scooter (Icebear Maddog 150cc). Packaged very well. Shipped fast! My two concerns: (1) NO assembly instructions. Did my best and believe I got everything right. (2) NO customer support. They offer email, however did not address my concerns. Instead, scheduled an appointment to contact me 2 1/2 weeks from email response?!? I like the Trike okay (tires are super cheap) however the customer service is terrible since you CANNOT talk to anyone. Leave a message, that they never return or email. If Motobuys had ANY customer service, I believe they would be a top-rated company. Hopefully, they will correct this in the immediate future.

Good customer support.

I bought a atv and i bought it all the way put together and when it got shipped it has broken break gas tank scratched you cant evan drive it and they wont give your money back so dont go with this motobuy cause they dont give a dam about you they care about your money

The best thing about motobuys is the price. I ordered a gokart for my son a few years ago. It was decent, had a few minor annoying issues, but he got about 3 years of use out of it. I recently bought him a 125cc ATV which has had a good amount of issues. The rear light fell off in the first day of use. The vibration loosened up the bolts and they fall off into the woods somewhere.

After about 3 weeks of use it wouldn't start up. I swapped out the battery and called tech support when that didn't work. I told them it sounded like the starter or solenoid was bad. They insisted the new battery I bought was bad and sent me a new one.

I felt bad my son was without his new ATV so I ordered a new starter / solenoid kit on amazon and it started right up.

Now the bolts that hold the plastic body together (factory installed) are falling off. I keep finding them in the yard and driveway around the house.

The price is great but the quality will be disappointing if you're not prepared to deal with small defects or spend time troubleshooting. The good news is that parts are readily available on amazon and are pretty cheap.