Motion RC Reviews 1,121

Motion RC and Jarratt resolved my issue of defective lights on my Heli. Thank you for your help.

My son Logan and I are a big fans of your warbirds and they never disappoint on quality and performance. We had a problem with a retract and control for a retract on a Corsair ARF. Martin from Motion was quick to give us instruction and repair the situation. Very satisfied with the product and sercice. Try to work on shipping faster if anything.

I bought my first products from motion rc and was excited 4 days later when I got the email they had been delivered. I hot home and there were no packages so I called Motion RC and got a real person with no hassle,Friendly,professional and jumped on the problem. They found my pqckages,sent me a map of there location 5miles from my house. But when I got home from work the next day they were here on the porch. My first order will not be my last! Great experiance,quality products.

Quick professional communication is the key. I appreciate know what expectations are from both the vendor and what they need from me. I sent a quick video and the issue was approved and replacement on its way after about 30 mins. Email communications were excellent and follow up after resolution.

Motion RC customer support is excellent and has always responded very positively to any issues I have had

Support staff are professional and knowledgeable and go out of their way to resolve issues as needed .. I am very impressed by their rapid and appropriate response

Standing behind their product is also very important in my choosing to buy motion RC products

Motion RC Maintaining parts inventory for models for very long periods of time after initial purchase date is also critical in my choice and is not often provided by other brands

Great customer service

Fedex dropped the ball and lost my package. Motion Promptly sent me a new order without question.

I had a question on the parts for T33 nose gear. I Received a the answer to my question promptly and with all the details I had requested.
Great customer service. This gives me extra comfort purchasing from Motion RC!

CUSTOMER SERVICE! There are so many businesses in the RC world, some of them big names, that are happy to take your money. All of them really. But what sets Motion RC apart from the rest, is they aren't happy unless you are. Prompt follow up and great communication, with honest answers. Nothing turns me off faster to a company like vague open ended answers or flat out lies. My experience with Motion is that isn't an issue. Great company. Anxiously awaiting delivery of my second plane from them. Flightline makes great kits, and I would have never known of them without seeing them on Motion's website. Keep up the great work, and please release some more Flightline 1200mm warbirds!!!!!
Andres M Turner
La Grande, OR

Great customer service! Expedited my warranty part. 👍👍

Found what I needed, ordering was easy, and merchandise came earlier than expected. Great customer service.

No problems with MRC THE PROBLEM IS THAT YOU USE FED EX . They have been delivering to me for 8 years but their people do not care about service. In the last two weeks they have miss placed or totally lost 5 delivers to me. What can I do to make sure that in the future you do not use fedex for any of my deliveries. UPS never has this problem.

Had a partial structure failure due to some missing pieces on the maiden and I inquired to Motion. They reviewed my pictures and promptly addressed the issue with a replacement part to get me back flying.
I have purchased a lot from. MOTION RC and service has been great. The plane is a Nexa OV-10 and I find it overall built well and looks great. Flys even better in the air.

I was able to get a dead lithium ion battery replaced under warranty very quickly. I contacted Motion RC and got a reply the same day. The CS asked for pics of the item and later provided instructions on how to check the bad battery. After submitting several pictures, the warranty claim was promptly approved. And the replacement item was shipped out immediately. I was very impressed with how quickly this got resolved and happy with Motion's professionalism to stand behind its products and after sale services.

Great experience!
I was happy that Ozzy understood my particular issue, and acted quickly to resolve it.

Service was good and quick.

had issue with a sticky carb on a gas engine, emailed in and worked the warranty dept , Great service and performance as normal ,I never have had a problem with Moton RC Ever .

I place an order that they initially made a mistake and sent me the wrong order. However, the procedure and the customer service was great. Motion Rc fixed the problem and sent me the correct order within one day. Two thumbs up. I also love that when I realized I had a problem I could call someone on the phone and they told me what to do from there. Is older guys appreciate that someone answers the phone and talks to us. Help tickets are ok but I appreciate just talking to areal live person 👍👍👍👍

Absolutely amazing customer support. Fast and friendly and sent out the needed parts under warranty.

They did a great job when something was broken and they ordered the part fast only had a issue with one of my 10 tanks I got