Haven’t unpacked it yet but the packaging is all intact and delivery time was excellent. Same about the FedEx driver that decided to rearrange my drive to get out in his huge van, all the other driver... See more
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I purchased some inline ball joint ends, very small items and paid £7 for next day shipping, which was more expensive than the actual item and ordered well within their cut off time and they took 2 da... See more
Company replied
I reached out to this company 3 times by email to get some advice about gas springs for a Hymer Exsis, starting 11th October 2025. As I didn't get a reply or acknowledgement I gave them a 1... See more
Company replied
I wanted to fit a locking ‘T’ handle to the boot of my Watsonian sidecar in place of the simple quarter-turn key lock fitted as standard. There are plenty of chrome plated die-cast zinc handles out th... See more
Company details
- Spring Supplier
- Industrial Consultant
- Industrial Engineer
- Industrial Equipment Supplier
- Manufacturing Service
Written by the company
Metrol Motion Control is involved in all aspects of motion control within a wide range of industries and markets. The Metrol approach to motion control is to work with our customers to make sure they have the right solution, the product is designed and engineered to suit the application and the supply is organised, so stock and logistics deliver the product at the right time.
Contact info
5 Clayfield Close, Moulton Park Industrial Estate, NN3 6QF, Northampton, United Kingdom
- 01604499332
- sales@metrol.com
- motioncontrol.metrol.com
4.3
Excellent
151 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent value replacement for Land…
excellent value replacement for Land rover part, I got next day delivery by ordering in the morning
11 May 2022
Great customer service when I needed to…
Great customer service when I needed to select the right product for the job and prompt delivery. Thanks
6 May 2022
Pleased to find the springs but ...
We were pleased to find the springs that we wanted. A little disappointed that we were obliged to buy more than we required due to a minimum order. Also Metrol was let down by their courier DPD who did not deliver although someone was in to receive the package.
31 March 2022
Reply from Metrol Springs Ltd
Hi Jane, thanks for taking the time to leave a review, we do appreciate the frustration in having to place a minimum order of £15 for wire springs, however unfortunately due to the size and value of the product it would not be economical for us to sell these without a minimum order value at this time. Also, apologies for the courier, we do report all of the negative experiences to them so that hopefully they can improve their service, we try to work as closely as possible with them to ensure customer satisfaction.
Adjustable Gas Dampers
Ordering on line was easy, and delivery time to Belfast was short.
30 March 2022
Fast efficient service.
29 March 2022
Very fast and efficient service
21 March 2022
Good product and helpful when contacted…
Good product and helpful when contacted with a question.
18 March 2022
great thanks
23 February 2022
Reasonable prices and a prompt delivery…
Reasonable prices and a prompt delivery service.
17 February 2022
Problems with communications
Ordered a strut over a month ago then used the web site to inform them that I had not received my order - The company did not respond. I finally called them this morning to find that they were waiting for a part before they could complete my order.
The company should have informed me at the time of ordering that the part was not in stock. Thereafter, they should have answered my inquiry. Very poor communications
After posting this review the company called me to apologise for the lack if communications, they offered an alternative item but I decided to wait. The item arrived at the beginning of March. I will write a review of the product whenever I am able to install.
I have improved my rating regarding communications following contact with the company and their sales manager who was very apologetic and helpful. My Thanks to him.
15 February 2022
Reply from Metrol Springs Ltd
Thanks for the feedback, as discussed we will work with you to resolve this problem asap.
First class service
First class service. Item arrived quickly and well packed. Highly recommended.
10 February 2022
Very efficient service
3 February 2022
Ordered from web site very clear all…
Ordered from web site very clear all good Delivery as stated excellent quality as usual
2 February 2022
Good products but delivery cost for…
Good products but delivery cost for small items is excessive
30 January 2022
Reply from Metrol Springs Ltd
Thank you for your feedback and we can appreciate your comments. This is a difficult issue, low value items still need to arrive on time and safely, for this reason we use DPD as a dedicated courier, which in our view offer the best value and service for our customers. Unfortunately this has a cost and with low value shipments we need to charge otherwise we would make a loss on the transaction. We have used royal mail in the past, but their standard service is unreliable and we had numerous parcels that went missing.
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