Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The jeans I ordered were exactly as shown in the pictures, if not better! They are such good quality and fits perfect. The delivery was relatively fast but there was some confusion with DPD and Evri.
Company replied
The order itself is fabulous with a lovely quality. Delivery was as expected. However I wanted to change the size of my order so I immediately emailed,but due to the opening hours by the time they had... See more
Company replied
The delivery was very fast (next day), and the returns process was quick and efficient. The quality of most of the clothing is great, although items that are white are see through.
Company replied
Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Motelrocks.com
Written by the company
- We're committed to our customers!
- We at Motel have a longstanding commitment to treat all our customers the way we want to be treated- with respect, support and kindness.
FREE shipping on all UK orders over £75
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Students get 10% off and sign up to our newsletter for 15% off a first order.
Orders placed Monday to Friday on standard shipping will be dispatched within 48hours – and will arrive withing 2 to 5 business days.
Contact info
UNIT 2, WAINWRIGHT ROAD, WR4 9FA, WORCESTER, United Kingdom
- 0808 164 5850
- help@motelrocks.com
- motelrocks.com
3.7
Average
13K reviews
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Great product delivered in superb time!
28 April 2026
Reply from motelrocks.com
Hi Suzanne, thank you for leaving a review. I am so pleased to hear that you have bene happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
Poor quality and poor fit
Poor quality and poor fit. Did not look as shown in pictures. Would not buy from here again
27 April 2026
Reply from motelrocks.com
Hi Jamie, I am very sorry to hear that you have not been happy with your order and your feedback regarding the fit and quality will be passed on to the relevant department. I apologise for the inconvenience caused.
Motel x
I’ve bought things from motel multiple…
I’ve bought things from motel multiple times and I don’t have any completed most of their clothes fit me perfectly and look like they do on the website - the fabric doesn’t feel cheap either, and delivery is quite quick overall a great experience
27 April 2026
Reply from motelrocks.com
Hi Ayoola, thank you for leaving a review. I am so glad to hear that you have been happy with your order and your experience - I hope to see you shopping with us again soon!
Motel x
Reply from motelrocks.com
Hi Paige, I am very sorry to hear that this has happened - I can see that you have reached out to our customer service team and they have requested for you to fill in a form, please make sure to reach out to the team once this has been completed so that they can get this resolved for you. I apologise for the inconvenience caused.
Motel x
Reply from motelrocks.com
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
never got a confirmation email
never got a confirmation email, sizing is off and i ordered extra wide roomy and the label says roomy
29 April 2026
Reply from motelrocks.com
Hi Megan, I am sorry to hear that you have had an issue with the sizing of your item - I can see that you have reached out to the customer service team regarding your recent order and they have provided you with the information needed. If you need anything else please get back in touch with the team!
Motel x
Ordered two pairs of jeans exactly the…
Ordered two pairs of jeans exactly the same size one was blue the other grey, on arrival the blue pair fitted great however the grey pair didn’t. There was a definitive different both in the waist & length of the jeans. Emailed MotelRocks for advice. Received a response quickly however at the end of the day the jeans simply didn’t match the sizing of the other pair and had to be returned.
I was disappointed to find out that returning the jeans meant I had to incur additional cost. Shame it put me off ordering another pair 😕all the extra charges do add up especially when your paying more than high street and your taking a risk. 🫣
What I am happy to report though aside from not bagging some grey jeans is that the quality of the jeans kept is good and the ordering process was straightforward and if you send a message to customer services you receive a response quickly.
21 April 2026
Reply from motelrocks.com
Hi Lesley, I am happy to hear that you found that the ordering process was straightforward and that you received a prompt response from customer service. We appreciate your feedback.
I apologise for the issues you have had with the sizing of one of the pairs of jeans - our team will always try to get this resolved for you as efficiently as possible, it looks like we had requested some photos of the item you had received to further investigate but did not receive this. I will request our customer service team to reach out to you again today!
Motel x
Great customer service when I had to…
Great customer service when I had to return an item. Quick turn around service for new item.
29 December 2025
Reply from motelrocks.com
Hi Lynn, thank you for leaving a review. I am so glad to hear that you have been happy with the customer service provided and your kind feedback will be passed on - I hope to see you shopping with us again!
Motel x
Once I selected what I wanted to buy…
Once I selected what I wanted to buy the rest was easy and deliver was bang on so well done you, my granddaughter has been delighted with her birthday present
23 April 2026
Reply from motelrocks.com
Hi Pamela, thank you for leaving a review. I am so pleased to hear that you and your granddaughter have been happy with the order and I hope to see you shopping with us again!
Motel x
Easy to use the website and order
Easy to use the website and order. Speedy delivery too :-) Really like the quality of the jeans I ordered.
21 April 2026
Reply from motelrocks.com
Hi Lynne, thank you for leaving us a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - hope to see you shopping with us again!
Motel x
Great fitting jeans and really…
Great fitting jeans and really reasonable price. Going to buy another pair in a different colour!
20 April 2026
Reply from motelrocks.com
Hi Caroline, thank you for leaving a review. I am so glad to hear that you love your jeans and hope to see you shopping for some more again soon!
Motel x
Reply from motelrocks.com
Hi Emma, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Good quality jeans
Good quality jeans - good selection of lengths and waist sizes available.
Shipped promptly.
Initial size purchased were just a little too tight but no issues returning and exchanging for the next size up
20 April 2026
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the service provided - I hope to see you shopping with us again soon!
Motel x
Paid for next day delivery on Friday…
Paid for next day delivery on Friday night. I thought I would get it at least by Monday. Got it on Tuesday instead. What a scam.
20 April 2026
Reply from motelrocks.com
Hi Kinza, I can see that you placed your order after the 7pm cut off time for our Saturday delivery - therefore your order was shipped on the following working day. This is explained on our website so I apologise if the information was not clear - I am sorry for any inconvenience caused.
Motel x
Rapid response, however..
Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since then nothing no emails anything. Very upset granddaughter.
16 April 2026
Reply from motelrocks.com
Hi Annie, thank you for leaving a review. I am glad to hear that you were happy with the item and the delivery service provided.
I have taken a look and can see that your exchange order has now been processed and you should have an email to confirm the shipment, if you need anything please make sure to reach out to the customer service team as they will be happy to help!
Motel x
Reply from motelrocks.com
Hi Jara, thank you for leaving a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
Reply from motelrocks.com
Hi Elizabeth, thank you for leaving us a review. I am so glad to hear that you have been happy with the service provided and I hope to see you shopping with us again!
Motel x
I ordered a top for my 20 year old…
I ordered a top for my 20 year old granddaughter, who wears a small size. As promised, the top arrived quickly. The top itself is so small I think it would be too tight on a 12 year old. However, I am struggling to find out where I can return it for a refund. I have now sent 2 emails to ask for instructions and both have been ignored. I do not want to end up with something that is not wanted. I just want my money back.
16 April 2026
Reply from motelrocks.com
Hi Michael, I am sorry to hear that you were not happy with the purchase and your feedback regarding the sizing will be passed on to the relevant team.
I can see that you we have received an email from you regarding this order this morning and you have been sent the information you need - if you have any further problems please reach out via phone, chat or email to speak with our team!
Motel x
Very easy to order
Very easy to order, delivery perfect, and the jeans are absolutely gorgeous
21 April 2026
Reply from motelrocks.com
Hi Pat, thank you for leaving us a review. I am so glad to hear that you have been happy with your jeans and the service provided - I hope to see you shopping with us again!
Motel x
Reply from motelrocks.com
Hello, I am sorry to hear that you have not been happy with your items and this feedback regarding the quality will be passed on to the relevant team - I apologise for any inconvenience caused.
Motel x
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