Motelrocks would have got full marks for delivery and quality of garment , just one thing has let them down , the garment was ordered in the wrong size and returned for another. Unfortunately since th... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The jeans I ordered were exactly as shown in the pictures, if not better! They are such good quality and fits perfect. The delivery was relatively fast but there was some confusion with DPD and Evri.
Company replied
The order itself is fabulous with a lovely quality. Delivery was as expected. However I wanted to change the size of my order so I immediately emailed,but due to the opening hours by the time they had... See more
Company replied
The delivery was very fast (next day), and the returns process was quick and efficient. The quality of most of the clothing is great, although items that are white are see through.
Company replied
Company details
Written by the company
We are Motel. Introducing our world of risk taking, rule breaking fashion. We design each and every one of our pieces in house with our talented team of designers. We pride ourselves on our unique pieces that are designed by us but inspired by you. We drop tonnes of hot new product every week and ship internationally to Europe, USA, Australia and beyond. So there’s no excuse to not upgrade your wardrobe…
Motelrocks.com
Written by the company
- We're committed to our customers!
- We at Motel have a longstanding commitment to treat all our customers the way we want to be treated- with respect, support and kindness.
FREE shipping on all UK orders over £75
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Free delivery on orders over £75 and £1.99 returns on all UK orders.
Students get 10% off and sign up to our newsletter for 15% off a first order.
Orders placed Monday to Friday on standard shipping will be dispatched within 48hours – and will arrive withing 2 to 5 business days.
Contact info
UNIT 2, WAINWRIGHT ROAD, WR4 9FA, WORCESTER, United Kingdom
- 0808 164 5850
- help@motelrocks.com
- motelrocks.com
3.7
Average
13K reviews
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I purchased this black lace top which I…
I purchased this black lace top which I love, but unfortunately i have worn it twice now and both times, this odd purple/black colour comes of the top and stains almost everything it touches, my nails and my handbag. Super odd. The stains will not come off my bag at all. Could someone please provide Information as to why this is happening ?
27 March 2026
Unprompted review
Reply from motelrocks.com
Hello, I am very sorry to hear that this is happening with your item - please reach out to the customer service department with some more details so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
Sizing of the exact same item will fluctuate wildly, best to try on in store rather than buy online
Sizing needs to be more consistent. I am one waist size in a certain style and a completely different waist size in another style. Even with the same style one pair of jeans may fit and the next pair doesn't. How am I supposed to trust online orders!
19 March 2026
Reply from motelrocks.com
Hi Mary, I am very sorry to hear that you have experienced inconsistencies with the sizing and this feedback will be passed on to the relevant team. Please make sure to reach out to the customer service team with any sizing issues so that they can help you out - I apologise for the inconvenience caused.
Motel x
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so glad to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
Very quick delivery easy to order on…
Very quick delivery easy to order on line great prices service excellent
19 March 2026
Reply from motelrocks.com
Hi Ellen, thank you for leaving us a review. I am so pleased to hear that you have been happy with the service provided and I hope to see you shopping with us again soon!
Motel x
My package still hasn’t arrived after a…
My package still hasn’t arrived after a week when it said it would take 2 days
18 March 2026
Reply from motelrocks.com
Hi Freya, I am sorry to hear that you have experienced a delay with your delivery - the shipping can take around 2-5 working days to arrive. It looks like your parcel has now been delivered, but we will be raising the delay with our courier as this is not the type of service we expect our customers to receive. If you have any further problems please make sure to reach out to the customer service team and I apologise for the inconvenience caused.
Motel x
Reply from motelrocks.com
Hi Amy, thank you for leaving a review. I am glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
I was told my delivery was delayed and…
I was told my delivery was delayed and still haven't had an update on when it will arrive.
18 March 2026
Reply from motelrocks.com
Hi Sam, I am sorry to hear that your have experienced a delay with your delivery - this will be raised with the courier as it is not the type of service we expect our customers to receive. It looks like your order has now been delivered and if you have any further problems please make sure to reach out to the customer service team who will be happy to help. I apologise for the inconvenience caused.
Motel x
I waited 2 weeks for a response for a…
I waited 2 weeks for a response for a faulty product through several emails. Quality is absolutely crap. If you need to make a return be prepared to wait 2 weeks plus 20 business days for a return.
25 March 2026
Unprompted review
Reply from motelrocks.com
Hi Irena, I am very sorry to hear that you had received a faulty item. I can confirm that our customer service team will respond to queries within 24-72hrs. I can see that you have spoken with the customer service team who have resolved the return for you and I apologise for the inconvenience that this situation has caused.
Motel x
the shipment took ages
the shipment took ages
I am editing this as when I messaged the company they told me that my order was lost and they took care of it in a day. I recieved it the day after.
17 March 2026
Reply from motelrocks.com
Hi Mels, I am sorry to hear that you experienced a delay with the delivery of this order - we will be raising this with the courier as it is not the type of service we expect our customers to receive. I apologise for the inconvenience caused.
Motel x
Jeans are pretty looking although…
Jeans are pretty looking although definitely size up as there is 0 stretch! i am a size W24 although they didn’t fit me so i suggest sizing up 1 or 2 sizes depending on how baggy or low you want them to sit on your waist. It would be good if they mentioned this in the product description as you are paying a lot of money!
16 March 2026
Reply from motelrocks.com
Hi Lily, thank you for leaving a review - we appreciate your feedback on the jeans sizing and this will be passed on to the relevant team. If you need any help with sizing or fit please reach out to the customer service team as they will be happy to help out!
Motel x
Reassuring Customer Service
Very reassuring to know that there is a great customer service at MotelRocks.
Te support provided by Lily to ensure my daughter received the right sized jeans was great.
Shame there is such a variation in size that meant we had to go through the measuring and exchanging in the first place. But very pleased all was resolved.
12 March 2026
Reply from motelrocks.com
Hi Simon, thank you for leaving us a review. I am so pleased to hear that Lily was able to help you out with the jeans sizing and this kind feedback will be passed on. I hope to see you shopping with us again!
Motel x
Sizing is completely off.
13 March 2026
Reply from motelrocks.com
Hi Jessica, I am very sorry to hear that you have experienced an issue with the sizing and this feedback will be passed on to the relevant team. If you need any help with sizing please make sure to reach out to the customer service team who can provide you with further details, I apologise for the inconvenience caused.
Motel x
These dark blue jeans stained my new…
These dark blue jeans stained my new Ugg trainers. Highly unacceptable. Ashamed of this company.
5 February 2026
Reply from motelrocks.com
Hello, I am sorry to hear that this has happened with your jeans - please reach out to the customer service team with some more details so that they can take a look into the issue for you.
Motel x
Lovely top arrived promptly
Lovely top arrived promptly. Stitching quality on inside of garment not great but daughter was delighted with the item.
4 March 2026
Reply from motelrocks.com
Hi Rachel, thank you for leaving a review. I am glad to hear that you have been happy with the delivery time and that your daughter is pleased with the top. I am sorry to hear about the issue with the stitching and this feedback will be passed on to the relevant team!
Motel x
jeans sits great!
21 March 2026
Reply from motelrocks.com
Hi Olena, thank you for leaving a review. I am so pleased to hear that you are happy with your jeans and I hope to see you shopping with us again!
Motel x
Faulty Low Rise White Denim Jeans
I washed my white denim jeans that I recently purchased as per the tag and the seam around the back of the jeans has come loose. I only wore them once and didn’t tumble dry or anything.
I must say I usually love Motel rocks jeans but I am very upset with this quality!
10 March 2026
Reply from motelrocks.com
Hi Georgia, I am very sorry to hear that this has happened to your jeans - I can see that you have reached out to the customer serviced team and they are getting this resolved for you. I apologise for the inconvenience caused.
Motel x
Another fantastic pair of jeans
Another fantastic pair of jeans! Great length options, the best out there I’d say for the price point and quality.
13 March 2026
Reply from motelrocks.com
Hi Laura, thank you for leaving us a review. I am so glad to hear that you love our jeans and hope to see you shopping with us again soon!
Motel x
Quality is rubbish
Bought the EXACT same pair of jeans that i bought less than a year ago as the seam on them split. The quality on the replacement jeans are terrible compared to my last pair. The waistband is thin and rubbish, they feel more like leggings than jeans at this point. NOT worth £50 for a pair of jeans that are primark quality.
20 March 2026
Unprompted review
Reply from motelrocks.com
Hi Erin, I am so sorry to hear that you have not been happy with your new jeans - please make sure to reach out to the customer service team with any issues so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Reply from motelrocks.com
Hello, thank you for leaving a review. I am so glad to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
size guide wasnt accurate and exchanges…
size guide wasnt accurate and exchanges are not easy
13 March 2026
Reply from motelrocks.com
Hi Summer, I am sorry to hear that you have had an issue with sizing and this feedback will be passed on to the relevant department. We have an online returns and exchange portal for the UK and if you are having any problems please reach out to the customer service team via chat, phone or email so that they can help you out. I apologise for any inconvenience caused.
Motel x
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