Most Haunted Experience Ghost Hunts Reviews 33

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

As always, MHE ran a very professional and enjoyable night of Ghosthunting at York museum last night. I was greeted by the lovely Reece at the entrance and once inside the location, the wonderful Rach... See more

Rated 1 out of 5 stars

I’ve been to two MH events over the past 5years. The second event seem to have to many people also very unorganised & relatively poor in comparison..( I really feel its all a... See more

Company replied

Rated 4 out of 5 stars

We attended a ghost hunt at Colchester Castle, it was well organised, friendly guides and nice people in our group. It was a slow evening although we did have some noises, responses to questions and a... See more

Rated 5 out of 5 stars

Done a weekend event at Ruthin Castle with the MHE team, as soon as we arrived we were greeted with smiling faces, all throughout the weekend the team always asked how the guests were, always friendly... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Terrifying Ghost Hunting Events With Most Haunted Experience Events Company. Covering Locations Across The Uk From Asylums To Castles With The Most Haunted Crew


Contact info

3.8

Great

TrustScore 4 out of 5

33 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always, an excellent and professional night of Ghosthunting

As always, MHE ran a very professional and enjoyable night of Ghosthunting at York museum last night. I was greeted by the lovely Reece at the entrance and once inside the location, the wonderful Rachael was on hand to guide me on where I needed to be. Jenny made sure the whole evening was scheduled to perfection and Karl and Stu were as entertaining as always with their knowledge of the paranormal, their humour and friendly banter. What a brilliant bunch of people. Highly recommend

25 October 2024
Unprompted review
Rated 5 out of 5 stars

experience was amazing 👻

Really good experience the whole team are amazing really friendly and helpful karl and Stuart absolute gentlemen very friendly and approachable pictures and signed pictures a really great experience for a fan like myself and my girlfriend the location ( Shrewsbury Prison) was great the experience is what you put into it staff say it alot but it's true it's your night 👻

28 June 2024
Unprompted review
Rated 1 out of 5 stars

Croxeth Hall Experience

After going to various locations I come across the MHE for croxeth hall the event was shorter than i would have preferred (9pm -1am) to begin with but I excepted it was slightly cheaper than other places and went with it. In truth the event didn't start until gone 9.30pm and was more like 10pm by the time we got set up. At 11pm we then had to take a 30min break, personally, i would have preferred not to stop given how little time we had. The so called 2nd half of the eve lasted approximately 30 min before we where then given the opportunity to go on our own for a little bit..great i thought, i much prefer that, only to find that the building was being locked up well before 1am and areas where becoming restricted. Upon signing out at 1am as one of the last to leave i noted people had started to go around 12.30am probably because there was a sense of thats all folkes...imo this was not good value for money and although the team was nice enough the general structure of the event had a lot to be desired. I will definitely not be going back to a MH event as it feels very much like a money exercise for not much return...i raised no complaint at the time and was polite throughout as i knew it wasn't the teams fault but there was no scientific experiments here in a controlled environment it was a free for all mostly. In addition to this there must have been approx 40 people at this event, team 2 was sent to the attic, team 1 somewhere else but i never did find out as we never had the same opportunity...there was far too many people there 20 would be plenty.

22 March 2024
Unprompted review
Most Haunted Experience Ghost Hunts logo

Reply from Most Haunted Experience Ghost Hunts

Hi
Thank you for your feedback.
In regards to value for money please be aware we have to hire the location itself plus provide refreshments. I do believe you are mixing Most Haunted Experience with an investigation team. We are an events company. It's impossible to create a sterile environment. We also have to cover hire costs. We could have had less guests but then the ticket prices go up. We do run alot smaller events which are advertised on the website. Some with 20 guests Max. These are at cheaper locations. Which allows us to still keep the ticket prices down and have smaller numbers. This particular event had 39 guests in attendance..the number is needed to cover the £1500 hire fee..after refreshments it leaves little profit..We are a company after all.. I hope this covers some of the points you made.
Many thanks
Kindest regards Jenny Bryant Most Haunted Experience

Rated 1 out of 5 stars

Went to Guy's cliffe house last night.

Went to Guy's cliffe house last night.

It was clear none of the organisers knew anything about the house, the history, the ghost sightings or EVEN WHAT THEY'RE OWN EQUIPMENT DID?!

I was singled out because I was skeptic and one of the organisers decided to launch a personal attack on me questioning if I was calling her a liar. She kept asking me how I would explain the EMF meters on the floor going off (apart from the fact she was stood next to them with a walkie-talkie) I found it interesting she kept asking me to explain it but couldn't explain what her own equipment did. Simply referring to one of the lights as 'a thing that measures atmosphere' and when asked what in the atmosphere, she said just the atmosphere.

She then kept shouting 'ill empty my pockets then'.

Needless to say, nothing paranormal happened all night. And I'm gutted because rather than hearing about the history of a truly fascinating building, I watched 4 fully grown women distract a room, where the average IQ was below 70 with a bunch of sparkly lights in the dark. And one organiser channeling a possessed Derek Acorah when you dare claim to be a skeptic. The only fright I got all night was when her head nearly fell off.

Warwick Castle light show was 2 minutes down the road, half the price and you got a tour. Don't waste your money.

2 December 2023
Unprompted review
Most Haunted Experience Ghost Hunts logo

Reply from Most Haunted Experience Ghost Hunts

Hi Chris
The team informed me of what happened last night at Guys Cliffe where you sadly accused them of having remote controls in their pockets effecting the equipment. We as a company take the investigation very seriously and I can imagine they found it rather upsetting to be accused of this.
Its not how we operate.
Sometimes on events nothing at all happens. Last night you were lucky by the sounds of it.
I've also spoken to other guests who were there last night who in their words said " your attitude wasn't the best and at times rather rude. "
We absolutely welcome non believers on our events but i dont feel my team deserve being disrespected when they are there to look after you and assist your investigation.. We get alot of people from different walks of life and with different beliefs. All are welcome and respected. Its extremely disappointing that my hard working team weren't on this occasion.
It is such a shame as our events are always filled with a positive atmosphere which was unfortunately brought down some what with your comments to my team. They work extremely hard in giving our guests the best night possible. If something paranormal happens even better.
Our team of course understands how the equipment works and are there to assist on a paranormal basis. We don't do history tours etc. And we prefer our guests not to know the history of a location as to not influence our guests minds with names and dates.
You were also overheard speaking rather negatively towards the Tv series also so I am confused as to why you decided to attend a Most Haunted Experience event. With this view we think its probably best that you seek alternative event companies and wish you all the best with this and with your paranormal journey.
Take care and all the best
Kindest regards Jenny Bryant Most Haunted Experience

Rated 1 out of 5 stars

Very disappointed with most haunted

Very disappointed with most haunted. We booked to go to two events but then my partners mum was on end of life and unfortunately she passed away. When we cancelled the two events there was no reply back. Seems like they just want your money.The two dates were the 23rd September 2023 and 30th September 2023.

23 September 2023
Unprompted review
Rated 1 out of 5 stars

I’ve been to two MH events over the…

I’ve been to two MH events over the past 5years. The second event seem to have to many people also very unorganised & relatively poor in comparison..( I really feel its all about making money rather than quality) Would be nice to have individual members of the MostHaunted team taking the session rather than volunteers that don’t seem to have the motivation, Really needs more of a organised structure to the session’s.

Thanks for your reply Jenny.. Really I didn’t know you needed to ask what structure the events were.. (free rein events or structured) I’m sorry I found the event disappointing my expectations were quite high.. It just seemed all over the place.. I’ve also been ghost hunting with Hysteria (Ian lawman) was representing the events.. I must say they were extremely well organised.. I’m just making comparisons with other groups., hope I don’t offend you with my constructive criticism
Regards Linda

Sorry Jenny it was HMP Shrewsbury
I’ve just read the events description which involves..
Seances
Ouija Board
Table Tipping
Human Pendulum
Ghost Hunting Equipment
Team Assistance

Like I mentioned for £79 the event was very unorganised with lack of structured.. Also the description doesn’t state it is free rein..
regards Linda

Hi
It’s irrelevant to me how big or small the event is.. Organisation is Paramount.. large or small..
if you look at other reviews on your Trust Pilot page I think at lest two reviews are singing from my hymn sheet..
Regards

Jenny
You are still running this same event, my feedback is still relevant 2days or 2years after the event.. like I said Jenny it is constructive criticism..
regards Linda

It’s a pleasure Jenny ..

26 February 2022
Unprompted review
Most Haunted Experience Ghost Hunts logo

Reply from Most Haunted Experience Ghost Hunts

Hi Linda.
Without knowing which event you attended unfortunately I can't comment really. Some events are larger than others which is stated in the event description. Some events are also free reign events and some are structured.
I'm sorry you found your event disappointing. It may have been a good idea to email ourselves and we could have advised or helped further.

Hi
As mentioned I don't know which event you attended. We have various types of events as per website info. And as mentioned all you needed to do was to bob an email over and we would have tried to assist you.


Hi Linda
As I didn't know the event you attended I gave examples. No Hmp Shrewsbury isn't free reign. Its a structured event.
With free time at the end. These are large events as stated on the website. You are always given chance to do ant experiments. We always say that the night is yours. I personally would recommend small more intimate events. Some people like the hustle and bustle of the events and are mainly there to get autographs and photos with the celebs. If your interest is mainly paranormal then small events would be more suited. I am confused as to why after 2 yrs you changed your rating.
Can I wish you all the best for the future.


Hi
This is unfortunately from 2 yrs ago but thank you for your feedback.
All the best.

Hi
As I say thank you for the feedback.
All the best

Kindest regards Jenny Bryant Most Haunted Experience
Many thanks
Kindest regards Jenny Bryant Most Haunted Experience

Rated 5 out of 5 stars

What a weekend!

I had such a fantastic weekend ghost hunting with most haunted experience. The celebs and team members were all lovely, chatty and couldn’t do enough for you! They make you feel welcome, comfortable and safe from the minute you walk through the doors! Can’t wait for the next one.

17 March 2022
Unprompted review
Rated 1 out of 5 stars

Too many guests

Too many guests! I was recently at Shrewsbury Prison and whilst covid measures don’t need to be in place now, there were way too many guests to make this an enjoyable experience. In our group of approx 20, a number of people kept wandering off with their own equipment, the trouble with this is that it led to too much noise pollution as the things we were hearing could’ve been down to the other guests. Sadly the staff didn’t seem interested in trying to keep everyone together which resulted in just a total waste of time. My views on equipment mirror that of a previous review, I’ve had the opportunity to use so much more gadgetry with other ghost hunting companies, MHE should be ashamed of the rubbish they hand out. I’m surprised with the amount they charge that they can’t get some up to date equipment, or do the profits go into someone’s pocket I wonder? Out of the whole night we must’ve had just 2 hours of actual ghost hunting, the remainder was spent sitting around waiting. I won’t be doing another event any time soon with MHE.

27 February 2022
Unprompted review
Rated 1 out of 5 stars

Still havent improved

I posted my review of this company on trip advisor, "Attended one of these events last weekend, it started so well, team were welcoming and friendly, and the snacks laid on were on a par with other events we have done, however as we sat there, we were shocked to see how many people were arriving, how you can properly investigate with so much noise pollution is beyond me. This seemed to be more like a meet the celebs, talking of who, they were obviously friendly and chatty ( too chatty as we sat there waiting to go), I was keen to chat with one of them but never got the chance, they were busy with regular guests!!
We came to see the location and to ghost hunt with the people who started all this off on tv years ago, Well at least we fulfilled one reason, if you could call it investigating with celebs its a stretch of the imagination, we saw them for around two minutes as they walked into our group and left rapidly. The MHE team are who you spend your time with not the celebs, possibly because there are too many guests to get around, not what I expected or paid for. Not a bad thing, some of the team appeared to be experienced investigators, yet some didn't know what they were doing. We heard some knocking and a door slammed, however with so many around it was impossible to say if it was genuine or someone just messing around.
The second vigil was pretty dull, we never investigated with the celebs, nor saw them again. The prison was good to look around in the dark but in future I would consider using a different company, As a previous review said, more of a cash making scheme than investigating, I know they do non celeb events but these are rarely at the big locations and to be honest I'd prefer not to pay the extra for the ghost hunting "with Celebs"" Sorry to see that they have not paid any attention to actual reviews from guests and the the latest reviews on here mirror those on trip advisor. Dick Turpin wore a mask at least, money grabbing at its best. My advise would be to avoid unless your a fan of sitting down in the base room half the night, and drinking tea because its "free"

24 February 2022
Unprompted review
Rated 1 out of 5 stars

MHE needs an overhaul!

Not sure where to start. I've been a regular for a number of years and been to many events. To begin with the events were great but lately there appears to be something happening within its own ranks which is causing many well-loved team members to leave. Odd that a few old faces remain which leads me to believe the whispers on the grapevine that there's a toxic element at its core. Most of the team are lovely however but there are a few who spend more time outside smoking or "schmoozing" up to the celebrities, wouldn't surprise me if there wasn't anything going on between half of them, it does all feel a little incestuous! Anyway, if you are wanting a meet & greet with the celebs of MH then these events are for you, although don't hold your breath at actually having much or any time with them. To be fair, Greg, Glen and Darren are lovely and they can't do enough for us guests, they spend all their night within the vigils, recently Glen stayed with our little group all night, only taking a break when we did. Karl, Stuart and Yvette however are barely seen anymore, majority of the time they stay at base room messing around and then they disappear at half time. If you're wanting a serious paranormal investigation, do not book with MHE. As I've eluded to already, some of the team are ok and have some knowledge of locations, other appear to be there for glory hunting rather than ghost hunting. The equipment, which is basic at best, consists of cat toys, K2 meters and temperature guns. Having been on a few ghost hunts with another company, we had the use of SLS cameras, static detection robots, geoports and much much more. If MHE want to be serious contenders in this field then they need to re-focus on the customer, up their game and cut out the cancer that's lurking within before it's too late.

16 February 2022
Unprompted review
Rated 2 out of 5 stars

Just wondering why there are two Most…

Just wondering why there are two Most Haunted Experience TripAdvisor accounts? This one seems to only have the positive customer reviews and you interact with this one however the other 'Most Haunted Experience' had more wide ranging reviews that seem to offer a more honest account of customer experience. You stopped interacting with that one a while ago. We have had some good experiences with MHE over the years but it isn't the same now at all and we aren't the only ones to feel that way. Strongly recommend that you visit your other page 'Most Haunted Experience'. Also, be aware that customers are entitled to share their genuine feedback, in one of the low star reviews below you were quite aggressive in your comments to the reviewer. Yes, we know you are friends with Karl and the team but that shouldn't mean that people can't genuinely share their thoughts on their experience, you don't need to take everything so personally, As a business owner myself, customer feedback and reviews are always constructive in some way even if you don't agree with the comments made.

5 November 2021
Unprompted review
Most Haunted Experience Ghost Hunts logo

Reply from Most Haunted Experience Ghost Hunts

Hi
I'm not sure what you mean as regards to 2 accounts on TripAdvisor. I haven't created any accounts. TripAdvisoradd accounts and leave them to be claimed by the owner of the company. I claimed one so I'm only aware of one. But I will look into that. Thank you.
In regards to the reply on one of the reviews I gave an honest account of what happened. At no point throughout the night did the guests express any upset or concern.
I've been running a business for many many years and approach all reviews and feedback professionally. However a personal attack on one of our staff or celebs is not acceptable. I was actually there at the time and at no point was any of our staff or celebs rude. I expressed my honest account of that. And expressed how professional and kind our celebs are in particular the celeb it was aimed at.
We always welcome constructive feedback and reviews. How ever unfounded feedback that never happened is very frustrating. The person was also stating there was something afoot. We work extremely hard to give our guests an honest event. Sometimes nothing happens at all. So as you can imagine making accusations like that is extremely disappointing. I also thanked the person for their feedback and was sorry they didn't enjoy the event. As mentioned though they didn't express any upset on the night and we had repeat bookings from that event.
Thanks for your own feedback on this and wish you all the best.

Rated 5 out of 5 stars

Creme de la Creme of paranormal events

Last night both myself and my mum attended our very first Most Haunted experience event. In one word, Incredible.

From the offset, the staff were inviting and really friendly, spoiling us with goodies and treats, and the much appreciated tea and coffee facilities.

Me and mum got to meet Stuart, Yvette and Karl and it was honestly very humbling. They are genuinely the loveliest, most down to earth and soundest people. They had more than enough time for us, and we also got to have a photograph with them before the night began which was great, it was so surreal and I think I’m still in shock haha. I was sat down with the team conducting a seance, which I intend on bragging about for a long time.

As for activity, you really have to experience this for yourself. We had intelligent responses, footsteps, and even growls from the basement. A very strong sense of a negative entity resides down those steps.

I can confirm that after attending various other events, we would only book with Most Haunted events in future. We enjoyed it so much so, that we’ve already booked to join the team again in HMP Shrewsbury in February next year.

We can’t wait to see you all again, thanking all the team for being truly accommodating.

Beth and Ali x

11 September 2021
Unprompted review
Rated 5 out of 5 stars

MHE Weekend

Done a weekend event at Ruthin Castle with the MHE team, as soon as we arrived we were greeted with smiling faces, all throughout the weekend the team always asked how the guests were, always friendly, chatty, bubbly! As a 1st time goer it was easy to settle in to the event! Can’t wait to go to another event soon & definitely recommend it to anyone 👍🏻

9 September 2021
Unprompted review
Rated 5 out of 5 stars

My Favourite Kinda Weekend

I would highly recommend MHE to anyone, whether a complete novice, or an experienced ‘ghost Hunter’, on your own or in a group. The team always make you feel really welcome and at ease and everyone is so friendly! You are encouraged to get involved as much as you want, but there is never any pressure and you can take things at your own pace. All of the team members are clearly dedicated to providing the best experience and Jenny makes you feel so comfortable from the minute you book your first event! Her dedication and passion completely shines through throughout the whole experience. The Celebs are always really down to earth and if you are a lifelong Most Haunted Fan (like me) then this is a must! They chat to you like an old friend, are always willing to answer any questions and have some of the best stories about their experiences! Every experience is so unique, but be warned they are addictive 😂.

30 August 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant!!

Absolutely brilliant!!! We have been on two most haunted experiences and have loved every minute. It's so well organised and everyone is super friendly. The guys who take you round are great they help you with the equipment and are there throughout. We heard footsteps and had some tapping. The cat balls lighting up when nobody was anywhere near and unbrellas moving. Also getting to meet Stuart and Carl is an obvious bonus!! Have two more experiences booked this year. If you are thinking about booking do it!! You won't regret it.

30 July 2021
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. The Most Haunted Experience team are so welcoming and kind. I went on my first most haunted alone, and they couldn't of been more helpful and friendly 🖤👻

30 July 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look