Moss Plumbing And Heating Engineers Reviews 195

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting their engaging and polite demeanor. Many people highlight the exceptional service received, often mentioning the team's efficiency, punctuality, and clear communication throughout the process, from initial consultation to project completion. Consumers appreciate the high standard of work, the attention to detail, and the team's commitment to keeping work areas clean and tidy. Reviewers frequently commend the company for their reliability and for delivering on their promises, often exceeding expectations by completing projects ahead of schedule. The service is often described as excellent, with many customers expressing their satisfaction with the transformations achieved, particularly in bathroom renovations and boiler installations.

What people talk about most

Staff

Reviewers express high satisfaction with the staff. Customers consistently praise Steven and his team for... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Based on these reviews

Rated 5 out of 5 stars

Fantastic service received by Steven today. He kept me updated regularly, arrived on time and his work was exceptional. He checked everything very thoroughly, was friendly, engaging, courteous and pol... See more

Rated 5 out of 5 stars

We’ve just had our main bathroom ripped out and transformed into an amazing modern shower room. We are absolutely delighted with the end result. From the initial consultation right through to the fini... See more

Rated 5 out of 5 stars

Steven took on the job of 3 en-suite bathrooms for an extension with a very strict deadline to be ready for a 21st birthday party. He was really Honest about committing to 2 of 3 but in the end he... See more

Rated 5 out of 5 stars

Recently had a bathroom and en-suite fitted and couldn’t be happier with the results. Steven and his team carry out the works to a high standard and kept the areas clean and tidy. The guys are very he... See more


Company details

  1. Heating Contractor
  2. Gasfitter
  3. Property Maintenance

Written by the company

We are a family run plumbing and heating company based in central Scotland. We cover all aspects of plumbing and heating works, specialising in central heating, boiler installations and full bathroom renovations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

195 reviews

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Rated 5 out of 5 stars

Moss Plumbing

Moss Plumbing (Steven and his team) took my en suite from “meh” to full-on spa vibes 😍 it’s genuinely my little sanctuary now.

Steven worked magic on an awkward space – measuring everything properly and helping me pick a layout and style that actually works. Whole job done in just 4 days, kept me updated the whole way through.

The team were tidy, hardworking, and super respectful while I was working from home (no chaos, which I loved 🙌).

Absolutely buzzing with the finish – 10/10, would recommend all day long.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Replacement Boiler

I have just had a replacement boule installed. Steven was well organised and carried out the work quickly and efficiently. I would highly recommend him and wouldn’t hesitate to use him again.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Moss Plumbing

Had Steven and the boys from Moss plumbing in several times over the last few weeks. Only got good things to say about them. Always showed up when the said the would. Done all the required works to a high standard. Nothing was too much trouble even when I changed the plans mid way through. Would not hesitate to use them again.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Bathroom Transformation

A very big thank you to Steven and the fantastic team at Moss Plumbing and Heating for an amazing bathroom transformation.
Great communication from Steven prior to the work commencing, including a detailed outline of the work agreed (including stripping out the old bathroom and removing the waste, boarding the floors, replacing old piping, plastering the walls and ceiling and installing the new bathroom fittings and tiles) and timescale for completing the work.
The whole team were friendly and approachable and conscientious as they worked, tidying up carefully at the end of each day.
The finished bathroom looks fantastic. The work was completed to a very high standard with great attention to detail.
I would highly recommend Moss to anyone thinking about replacing their bathroom.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Breath of fresh air

They arrived on time and were very efficient. The work carried out was completely satisfactory. They also tidied up nicely after completing the work. I would highly recommend them. 👍

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional!

Very professional, punctual and great work done. Highly recommend for anyone looking to get their boiler replaced in the Falkirk area.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service from Steven when we had an issue with our heating. They really helped us out of a situation with great service and communication.
Highly recommend them and will for sure be using them again for any services that they cover.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast and professional

Got in touch with moss plumbing as I had a small leak and some low water pressure, they came out same day found the low water pressure issue and fixed immediately and then for the leak worked around my schedule to install a new cistern, very professional and would highly recommend , will be using them for any plumbing issues in the future .

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Great bathroom work

Arrived on time, finished on time, did what they said they would and delivered two bathrooms finished to a really high standard. Would 100% recommend Moss Plumbing.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Moss Plumbing

Excellent service from Moss Plumbing! Steven not only serviced my boiler (which is what I booked) he also tested everything in the system, sorted out my CO2 monitor which wasn't working and bled my radiators. Great communication, punctual, prompt, friendly and efficient. I'm one very happy client!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

My email was answered the same day and appointment was made within a few days. One of the plumbers arrived and the problem was fixed quickly. Very professional company, excellent price for the job. Very happy customer.

8 January 2026
Unprompted review

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