No communication about shipping
I was supposed to receive an email when the order shipped, I did not. We held the project off for several days waiting to find out when we could expect to receive the order and when we could not wait anymore tried to cancel the order using the contact email provided on the website. We ordered tiles from somewhere else and got them, and finished the flooring. Still no email indicating the order was shipped or cancelled. Followed up again using the same contact email address and finally received a response saying they had already shipped out. Now waiting to return the order and will be out paying for the return shipping.








