MortgageKey Reviews 

2,938
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and supportive approach, making complex processes feel straightforward and stress-free. Many highlight the excellent service, noting quick response times, clear communication, and constant updates throughout their journey. People appreciate the team's dedication to finding the best deals and their willingness to go above and beyond, ensuring a positive user experience. The overall experience is often described as seamless, hassle-free, and highly recommended by those who have used the service multiple times. Customers feel well-informed and confident in the guidance received, leading to successful outcomes and a desire to use the company again for future needs.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, efficient, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

User experience

Customers had positive experiences with the user experience, often highlighting the knowledge and dedication... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple o... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,938)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Connor is so nice and helpful person

Connor is so nice and helpful person. This is my 3rd mortgage which this magician sorted. Connor goes extra miles to give best deal to his clients. Infact whole team of mortgage is so nice, helpful, professional. I get my application approved in a week with these magic people's efforts

13 October 2025
Rated 5 out of 5 stars

Excellent customer service

Fantastic experience with mortgage key, Victoria was very knowledgable and secured a mortgage offer when I didn’t think I’d meet requirement, and then Liam Smith was very responsive, patient & reassuring when I had the last minute things going wrong with solicitors the weeks before completion. Brilliant service start to finish

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Great team, Very helpful,...

I have been to couple of lenders to borrow some money on my remortgage, No one could find me a deal with a reasonable interest rate. Thanks to Mortgagekey especially Mr :Dayle who was my initial contact in Mortgagekey.

25 September 2025
Rated 5 out of 5 stars

We have had a fantastic experience with…

We have had a fantastic experience with the team at Mortgage Key,Josh and Amelia were always friendly, polite and willing to help. Liam who was with us every step of the way needs his own mention he was there informing us, supporting and guiding us through all stages. He always returned my emails or calls and I can’t thank him enough. A great asses to Mortgage Key.

16 September 2025
Unprompted review

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