MortgageKey Reviews 

2,938
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and genuine care, which makes the entire process feel straightforward and manageable. Many highlight the excellent service and customer support, noting efficient processes, quick response times, and clear communication throughout their journey. Reviewers frequently appreciate the smooth user experience, feeling well-informed and supported as advisors explain everything clearly and are readily available to answer questions without pressure. This commitment ensures a stress-free and easy-to-understand process for all.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as outstanding, professional,... See more

Customer service

People report positive experiences with customer service, highlighting the professionalism, politeness, and... See more

User experience

Customers had positive experiences with the user experience, often describing it as simple, easy, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We can’t thank Michael Ncube enough for everything he has done for us. He has now arranged our mortgage twice, and on both occasions he has been absolutely outstanding. After having a very di... See more

Rated 5 out of 5 stars

Excellent. I was a bit dubious about submitting my details for a quote expecting it to be cold calls etc but Michael and his team were excellent. They handled my right to buy mortgage, checked in cons... See more

Rated 5 out of 5 stars

I dealt with Victoria at Mortgage Key and she was absolutely Top Girl , Professional , Polite, Fast & Efficient. I expected to call around 3 different company's but after deciding to go with Mortg... See more

Rated 5 out of 5 stars

Mortgage Key have been brilliant from beginning to end. Zoe Sharp is fantastic to deal with. So professional and efficient. She has kept me informed on everything that was happening from beginning... See more


Company details

  1. Mortgage Broker

Written by the company

Award Winning Mortgage Mortgages We offer a multitude of mortgage products ranging from Remortgages, Buy to Let Mortgages, Right to Buy Mortgages, House Purchases, Secured Loans and Equity Release Products. We are a friendly vibrant team, please feel free to call and discuss any Mortgage Enquiries you have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.9

All reviews

(2,938)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wish I Came Here First!

Overall, I had a really pleasant experience with Mortgage Key. Their attention to detail, advice, and communication were exceptional throughout. The advisors found me a lender within just a couple of days, which was incredibly impressive.

They made the whole process far less stressful and kept me updated at every stage. A special shout-out to Lewis and Lindsey, thank you both so much for your care and support during the process!

6 January 2026
Rated 5 out of 5 stars

Fantastic service - strong recommendation

MortgageKey advised me during a buyout of my ex wife from my home. They were absolutely brilliant. They communicated with me superbly well and got the deal done in no time at all. They charge a fee on completion but it is well worth the money as they can access better deals than I could, and because they do absolutely everything. I felt that they really understood what I needed and left no stone unturned in getting me the right deal. I strongly recommend this company, they are head and shoulders above any other mortgage company I have ever dealt with.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent from start to finish

HI
Our adviser Zoe has been excellent
All the way through the process she
Explained everything in great detail
Breaking everything down so we can
Make the best decision. 🙂!!

15 December 2025
Rated 5 out of 5 stars

Easy process

I have been renewing my mortgage through MortgageKey for several years and each time it’s been easy from the get go as you get reminded before renewal where they reach out to give you pre quotes of what it could be until it’s time to finalise the agreement with the lender. All communication and portals are easy to follow and if not they help you throughout.

24 November 2025
Rated 5 out of 5 stars

AMAZING

I would just like to say from the start to finish there was nothing what they would not help with from the start with Jamie but mainly Liam he answered every call and there were many and guided me through as a first time buyer an absolute credit to the company

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service i recommend …

Thou I haven't signed the final document as it is on it's way to me, the service i have received from MortgageKey has been first class, very efficient, very helpful and always there to answer any questions.
I would recommend their service to anyone.

27 November 2025

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