What an experience! We'd given up on finding a solution to our debt problems after multiple attempts to consolidate all debt into a remortgage. With being self-employed and having a short current cont... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the third time using The mortgage exchange Ltd and I’d give more than 5 stars if I could! Our advisor, David Hughes yet again, was absolutely fantastic from start to finish. He made the enti... See more
Company replied
Millie Hayward and Ross Haggerty have been amazing. Their professionalism and guidance has been, without being dramatic, literally life saving. I am now able to get back on my feet financially, I've... See more
Company replied
From my very first phone call with Kieron to being passed over to Ross to start the process, everything was so quick and efficient. I also dealt with Lauren, who was great at keeping me informed thro... See more
Company replied
Company details
Written by the company
At Mortgage Exchange Ltd, we make mortgages simple. As an FCA-regulated, nationwide independent broker, we help individuals secure the right mortgage, remortgage, or homeowner loan—tailored to their goals. 💡 How We Work: ✔ Tell us about your situation & financial goals. ✔ We compare thousands of mortgage products from 90+ lenders. ✔ Our expert advisers find the best solution—fast, hassle-free, and jargon-free. Our Specialties: 🏡 Mortgages First-Time Buyers Home Movers Remortgages Buy-to-Let Debt Consolidation New Home Purchase 📋 Insurance & Protection Life Insurance Income Protection Business Protection Buildings & Contents Insurance Wills & Estate Planning
Our Commitment To You
Written by the company
- AGREEMENT IN PRINCIPLE PROMISE
- We dedicate time from the start to secure a formal AIP directly from a lender, providing you with the confidence that a mortgage is achievable from the very beginning.
- EXPRESS 24/7 SERVICE
- Our express service aims to have your application ready within 24 hours, ensuring quick action when you need it most.
- LOWER YOUR MONTHLY OUTGOINGS
- Unlock a competitive rate for the long term & don't miss out on the opportunity to reduce your monthly outgoings.
- NO BOTS. 100% HUMAN SUPPORT
- Real people, delivering you real possibilities. We leverage technology, instead of relying on it and enabling us to better understand your unique situation, & find the right mortgage for you.
- WE HELP WHEN OTHERS WON'T
- Bad credit? Self-employed? Complex situation? Many of our clients came to us with challenges. We make the impossible possible with our mortgage solutions tailored to your needs.
- PERSONALISED BESPOKE TEAM
- Every client gets a dedicated mortgage support team- an Advisor, Case-Manager and Client Success Manager to oversee their initial enquiry, application and completion.
🏡 Refer & Earn £250! 💰
Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250
Know someone looking to buy or remortgage? Send them our way! If they secure a mortgage with The Mortgage Exchange Ltd, you’ll get £250 in cash—because sharing is caring! 💙
How It Works:
1️⃣ Refer a friend – Submit yours & their details (full name/ contact number/ email).
2️⃣ Stay updated – We’ll notify you once they start the process.
3️⃣ Get paid! – Earn £250 when they complete their mortgage.
📩 Refer now & start earning!
🤳https://mortgageexchangeltd.co.uk/contact/
#MortgageRewards #ReferAFriend #TheMortgageExchange
Terms & Conditions
• One referral fee payable per client
• Referral fee paid within 30 days of mortgage completion
Financial Information
THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR DEBTS SECURED ON IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.
Contact info
Pavilion 3, Bothwell Bridge Business Park, Candymill Lane, ML3 0FD, Hamilton, United Kingdom
- 0141 846 2266
- info@mortgageexchangeltd.co.uk
- mortgageexchangeltd.co.uk
Your Mortgage. Our Problem
4.9
Excellent
371 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Brokers
I recently worked with Ross Haggarty, Millie and Sean from Mortgage Exchange Ltd to secure a second charge mortgage for debt consolidation, and the experience was excellent from start to finish. Ross took his time to understand my financial situation, explained all the available options clearly, and guided me through the entire process with professionalism and patience. Millie ensured the process completed perfectly and successful and Sean made sure I had a good protection cover.
What really stood out was their communication and transparency. They kept me updated at every stage, answered all my questions promptly, and made what could have been a stressful process feel straightforward and manageable.
20 May 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Derick,
Thank you for taking the time to share your experience.
We’re delighted to hear that Ross, Millie and Sean were able to support you so effectively throughout your second charge mortgage process; this is something we pride ourselves on, so it’s fantastic to know this came through in your experience.
Thank you again for choosing us to handle your mortgage, and we really appreciate your kind words.
Mortgage Exchange team
What an experience
What an experience! We'd given up on finding a solution to our debt problems after multiple attempts to consolidate all debt into a remortgage. With being self-employed and having a short current contract we'd hit a brick wall until we found the Mortgage Exchange. David and team are a joy to work with, extremely professional and work at pace. Within 24 hours we'd been accepted by a lender and 7 days later we had all debt paid off and a new product in place saving us a whopping £1800 per month. Thanks again David and your team, much appreciated. Highly recommend these guys.
13 May 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Ross,
Thank you for sharing such an incredible review.
We’re extremely delighted that David and the team were able to find a solution after such a challenging journey. Securing a lender within 24 hours and helping you achieve such a significant monthly saving is exactly the outcome we work hard for.
Your recommendation means a great deal to us all. Thank you again for your trust and kind words. And we look forward to supporting you if you ever need our services in the future.
We wish you all the very best moving forward.
Mortgage Exchange team.
Outstanding service
David and the team have been absolutely brilliant from the start! Very professional, attentive and communication is fantastic! They worked really hard in helping secure our mortgage! Definitely recommend and will definitely use again in the future.
14 May 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hello Julie,
Thank you for your wonderful feedback.
We’re delighted to hear that David and the team provided such professional, attentive support throughout your journey.
We appreciate the recommendation and look forward to helping again in the future.
All the very best,
The Mortgage Exchange Team
Amy Rose is truly a compassionate…
Amy Rose is truly a compassionate person she helped me through a difficult application, kept me well informed throughout the process. I would highly recommend Mark and Amy for their exceptional support and service. A huge thank you.
14 May 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Ruby,
Thank you for sharing such a lovely review. We’re delighted to hear how well Amy supported you throughout a challenging application, and it’s wonderful to know you felt informed and looked after every step of the way.
Both Mark and Amy will be thrilled with your kind words. A huge thank you from all of us for your recommendation. Please don’t hesitate to reach out if we can help again in the future.
Mortgage Exchange Ltd team
I was treated with kindness and respect…
I was treated with kindness and respect throughout the entire mortgage process. The service provided was excellent, well received, and greatly appreciated. I am extremely happy with the support and professionalism they showed from start to finish.
11 May 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Thank you for your lovely feedback. We’re so pleased to hear you felt supported throughout your mortgage journey.
We truly appreciate you choosing us and wish you all the very best moving forward.
All the very best,
The Mortgage Exchange Team
Absolutely fantastic service
Absolutely fantastic service. Millie couldn't have been more helpful
1 May 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Sarah,
We appreciate you taking the time to leave us a lovely review.
If we further assistance in the future, please don't be a stranger- we would love the opportunity to offer our services again.
All the very best,
The Mortgage Exchange Team
Ross
Ross, Amy and Millie worked really hard ensuring I got the best deal possible given my circumstances and did so quickly and seamlessly , I have already recommended the team to a family member and would not hesitate to do so again. Thank you all for your help
24 April 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Mrs Devine,
Thank you for your kind review. We’re delighted to hear that Amy, Millie and Ross were able to support you effectively and secure the best possible outcome for your circumstances.
We truly appreciate your recommendation and your trust in the team.
Please don’t hesitate to reach out if we can help again in the future.
Mortgage Exchange Ltd team
Excellent tailored service
Excellent tailored service
Thank you very much
30 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Thank you for your lovely review- the whole team will be delighted to see your feedback.
All the best,
The Mortgage Exchange Team
Millie Hayward and Ross Haggerty have…
Millie Hayward and Ross Haggerty have been amazing. Their professionalism and guidance has been, without being dramatic, literally life saving. I am now able to get back on my feet financially, I've been able to keep my family home, and the stress of debt collection has disappeared. They were patient and professional, and I will always be grateful for their help. It's taken time, but everything was considered and carefully planned, and their advice was invaluable.
27 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Kate,
We appreciate you sharing experience- it really means a lot to us all.
We're genuinely excited the team were able to help you get you back on track and support you through such an important time. And it’s equally pleasing to hear Millie and Ross's patience and guidance made a real difference- we’ll make sure they see your kind words.
If you ever need anything moving forward, don’t hesitate to reach out.
We wish you all the very best moving forward.
Mortgage Exchange team.
Outstanding service from start to…
Outstanding service from start to finish. Completed our remortgage in under 3 weeks. Kept informed all the way through could not have asked for more. Big thank you to Millie who seemed to work all hours to get this completed 😎
Highly recommended for all your mortgage needs ⭐️⭐️⭐️⭐️⭐️
27 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi David,
Thank you for your fantastic review! We’re delighted to hear your remortgage was completed so quickly and that you felt fully informed throughout. I’ll be sure to pass on your kind words to Millie.
Thanks again for your recommendation, and we’re always here if you need any support in the future.
We wish you all the very best moving forward.
Mortgage Exchange team.
Financial freedom and happiness
I dealt with a really lovely gentleman David from the Modgage Exchange. He honestly was so so helpful, I could not explain how excellent he was when sorting out our morgage offer for us. Nothing was too much trouble and he literally went above and beyond to get this deal secured which quite literally has saved our family home and given us so much financial freedom. I could not reccomend him enuff for the extra support, I will definatly be saving his contact details and going back to him to use their services again. He is a credit to the company morgage exchange limited. I am and will be forever grateful. Thanks again.
20 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Megan,
Thank you so much for sharing such a heartfelt review. We’re absolutely delighted to hear the positive impact David was able to have for you and your family; it truly means a lot to us.
Going above and beyond for our clients is exactly what we strive for.
Your recommendation is greatly appreciated, and we’re so pleased we could help you achieve a more secure and positive financial position. We look forward to supporting you if you ever need our services in the future.
We wish you all the very best moving forward.
Mortgage Exchange team.
Truly 5-star service from David and Millie!
This is the third time using The mortgage exchange Ltd and I’d give more than 5 stars if I could! Our advisor, David Hughes yet again, was absolutely fantastic from start to finish. He made the entire process feel seamless, providing expert advice and ensuring we landed the best possible deal. His professionalism and deep knowledge of the market gave us total confidence throughout.
A huge thank you also goes to Millie Harrison for her incredible support. She kept us updated every step of the way and handled everything with such efficiency and kindness. David and Millie deserve nothing less than top marks for the level of service they provided.
If you’re looking for a stress-free mortgage experience with a team that truly cares, look no further than The Mortgage Exchange Ltd. Thank you both!
17 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Melissa,
We greatly appreciate your continued trust, it has and will always mean a great deal to us.
David and Millie will be thrilled with your feedback- especially knowing you felt the process was seamless and that you were supported every step of the way.
We truly appreciate your recommendation and look forward to helping you again. We wish you all the very best moving forward.
Mortgage Exchange team
Great communication and experience
Kevin was amazing to work with. Communication was spot on, always kept me in the loop. Better experience than I was expecting.
4 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Christopher,
Thank you for your kind feedback. We really appreciate you taking the time to share your experience.
It’s great to hear that Kevin and our overall process exceed your expectations. We pride ourselves on delivering exactly that level of service.
If there’s ever anything further we can support you with, please don’t hesitate to reach out. Wishing you the very best.
Mortgage Exchange Ltd team
OUTSTANDING TAILORED CUSTOMER SERVICES!!
★★★★★ Outstanding Service – Highly Recommended
I would like to sincerely thank Millie Harrison and David Hughes, Mortgage Exchange Managers, for their incredible support in helping me consolidate approximately £68,000 of debt through a second charge mortgage.
This had been a very stressful situation for me for a long time, and they handled everything with professionalism, efficiency, and genuine care.
Millie was extremely responsive and always quick to reply to emails and calls, while David kept me reassured and updated throughout the entire process.
He promised to do his very best to get everything sorted with Pepper Money, and he absolutely delivered.
Thanks to their hard work, everything was successfully completed on 12/03/2026 and I can now move forward with much less financial stress.
I highly recommend their services to anyone needing mortgage or financial solutions.
Thank you both again for the outstanding support.
Kind regards
William Brown-Maclean
13 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi William,
Thank you for taking the time to share such a thoughtful review.
Your recognition of both Millie and David, and their professionalism and commitment throughout the process means a great deal to the whole team, and equally they will be delighted to hear how much their support meant during what we understand was a very stressful time.
We truly appreciate your kind words, and placing your trust in us.
We wish you all the very best moving forward.
Mortgage Exchange team
Great service
Can’t recommend David and his team highly enough.
Professional with a smile
10 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Kevin
Thank you for your fantastic feedback and for continuing to place your trust in David, Millie and the team.
Wishing you the very best, and we’re always here when you need us.
Mortgage Exchange Ltd team
David Hughes and the team worked…
David Hughes, Millie and the team worked incredibly hard to get us a great outcome. I would recommend them 100% without hesitation. Thanks again to David and the whole team 👍
12 March 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Marc,
Thank you for your kind feedback. We’re so pleased to hear that David, Millie and the team were able to secure a great outcome for you. Your recommendation means a lot to us, and we’ll be sure to pass your thanks on to them.
Wishing you all the very best, and thank you for trusting us.
Mortgage Exchange Ltd team
Reply from The Mortgage Exchange Ltd
Hi,
Thank you for taking the time to leave us a fantastic review.
Wishing you the very best, and thank you for trusting us.
The Mortgage Exchange Ltd team
Brilliant service from David Hughes and…
Brilliant service from David Hughes and Milli. This is my second time using David—he does exactly what he says he will. Very professional — my mortgage was completely hassle‑free. David is a credit to the company. I have already highly recommended him to my friends and family. Thank you so much, David.
24 February 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Suzanne,
Thank you so much for your fantastic feedback. We’re delighted your experience was smooth, and hassle-free as always.
It’s especially rewarding to know that our teams professionalism continues to stand out to our clients.
We couldn’t ask for a better endorsement than your recommendation.
Wishing you the very best, and thank you for trusting us.
The Mortgage Exchange Ltd team
I found everyone that I was in contact…
I found everyone that I was in contact friendly and extremely helpful.
Any queries I had were answered efficiently. Special mention to simon who made the whole experience run smoothly
28 February 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Thank you for taking the time to share your experience.
We pride ourselves on delivering clear and concise support, so it’s great to hear that your query/ experience was handled promptly and professionally.
We’ll be sure to pass your special thanks to Simon.
Wishing you the very best, and thank you for trusting us.
Mortgage Exchange Ltd team
Very helpful
The customer service webreceived from Simon & Millie was 1st class.. very helpful & friendly.. would highly recommend the Mortgage Exchange
27 February 2026
Unprompted review
Reply from The Mortgage Exchange Ltd
Hi Karen,
Thanks for your wonderful feedback. We’re delighted to hear that Simon and Millie provided first-class service and were both helpful and friendly throughout.
Your appreciate your support and recommendation means a great deal to us.
Wishing you the very best, and thank you for trusting us; and we’ll be ready when you next need us.
Mortgage Exchange Lt team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.