Mortgage Time Reviews 

568
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, patience, and helpfulness, making complex processes clear and manageable. Many people highlight the excellent customer service, noting the team's approachability, clear communication, and dedication to keeping them informed. Reviewers frequently mention that the overall process, including securing mortgages and remortgaging, felt seamless, stress-free, and efficient. Many customers have returned for subsequent services, highlighting the consistent quality and trust they place in the company's advisors. People particularly appreciate the personalized approach and the advisors' willingness to go the extra mile for the best outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as prompt, professional, and incredibly... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and clear... See more

User experience

People report positive experiences with the user experience, with many describing it as excellent from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris at mortgage time helped us through the process start to finish, giving great advice along the way. Chris offered a personal service, was extremely accommodating with timings and his communicatio... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Mortgage Time, and especially with Crysta, who supported us from beginning to end. She was always approachable, clear, and incredibly patient, taking the time to explai... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Arlene enough! As a first-time buyer, I was nervous about the whole process, but she made everything feel so much easier and less overwhelming. She was incredibly helpful from star... See more

Company replied

Rated 5 out of 5 stars

We’ve been with Mortgage Time since buying our first property, and they’ve helped us through our mortgage renewals as well as the purchase of our new home just recently. Kerry is fantastic—extremely k... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Mortgage and Protection advisers in Edinburgh offering whole of market mortgage advice. Our service is free of charge. First Time Buyers, Re-Mortgage, Buy To Let, Home Mover and many more services available


Contact info

5.0

Excellent

TrustScore 5 out of 5

568 reviews

5-star
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1-star

Asks customers to review

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5.0

All reviews

(568)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

Chris Cherry was so helpful over a…

Chris Cherry was so helpful over a number of months and took a lot of time to support us in finding the best mortgage for us as well as plan affordability for new house purchase. Thank you

30 April 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review. Wishing you every happiness in your new home. Chris

Rated 5 out of 5 stars

Great !!

I had the pleasure of working with Lewis to apply for me and my partners first mortgage. He was great and so so helpful and kind.

30 May 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

​Thank you for the kind words Emma. It’s been a pleasure dealing with you both. Hope you are loving the flat! Lewis

Rated 5 out of 5 stars

Really great

We got an excellent rate in a moving market and Kerry was fantastic at answering our questions and keeping us updated throughout the process.

Would recommend.

23 May 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review Adam, pleasure to help :)

Rated 5 out of 5 stars

Friendly Knowledgeable Professional…

Friendly Knowledgeable Professional Helpful and Efficient Thanks

22 May 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you Ali for your kind review, it was a pleasure to help :) thanks Kerry

Rated 5 out of 5 stars

First time happy buyers met perfect advisor

We've had the pleasure to get Crysta from the Mortgage Time team as our mortgage advisor. She has been absolutely brilliant in everything she did, being super responsive any day, any time. We strongly recommend getting in touch with her, she lifted an astonishing amount of pressure off of our shoulders from buying our first property in the UK, as foreigners as well.
World class.

20 May 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

It has been my absolute pleasure to help you both and I wish you all the happiness in your new home together. Crysta

Rated 5 out of 5 stars

First time buyers

My boyfriend and I are first time buyers and came to Crysta for advice. We hadn’t much clue on what was involved in buying a house and got help with not just our mortgage but life insurance and home cover etc. The whole process was definitely made a lot easier with Crysta’s help 🙂

17 May 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much Megan, I am so glad I have been able to make you and David feel better about everything and I wish you all the best in your new home 🙂 Crysta

Rated 5 out of 5 stars

Very good ,professional

Very good ,professional, kind ,friendly ..excellent service

16 May 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review. Wishing you every happiness in your new home. Cate

Rated 5 out of 5 stars

Kerry is absolutely brilliant

Kerry is absolutely brilliant, she explains to us everything very clear and gave us the best option available for us.
Highly recommend.
Many thanks

15 April 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your amazing review, it was a pleasure to assist 😊 Kerry

Rated 5 out of 5 stars

Excellent, knowledgeable service

Kerry made the process very clear and simple. Choices were carefully considered and providing the necessary paperwork was really straightforward. I wouldn't hesitate to recommend this firm.

19 April 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review, it was a pleasure to assist 😊 Kerry

Rated 5 out of 5 stars

5* Service

We have just used Mortgage Time's expertise for the second time, and everything was as smooth as the first! A big thanks to Lewis who was always available and on hand for any questions!

27 April 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

We have been using Mortgage Time for years now and we always get first class service. Kerry is an absolute star and always manages to get us a great deal and keeps us up-to-date during the whole process. Highly recommended.

27 March 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for your kind review Craig, it is always a pleasure to assist 😊 Kerry

Rated 5 out of 5 stars

First time buyer

I was a first-time buyer and Mortgage time was perfect for me. Chris helped me through every stage and quickly with great communication skills. I went into the office which helps understand everything better than over the phone.
Overall I was very happy with Mortgage Time and can not recommend Chris more, he dealt with everything perfectly, swiftly and helped me understand, what more could you want
Thanks!

28 March 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for the lovely review. I wish you all the best in your new home. Chris

Rated 5 out of 5 stars

East, friendly and efficient

Mortgage Time were great - Chris was friendly and helpful and gave us all the information we needed to make good decisions in a really digestible way, without pushing us towards any particular option or product. Our mortgage application went through smoothly and efficiently - would recommend!

9 February 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for the kind review. I hope you both will be very happy in your new home. Chris

Rated 5 out of 5 stars

A fantastic experience with Mortgage…

A fantastic experience with Mortgage Time. Mine was a complex case and they managed it with ease. Professional, slick and super efficient from start to finish. The client portal made getting the necessary info to the team, easy. I highly recommend Cate and the team at Mortgage Time. Brilliant all round.

8 April 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you so much for the lovely review! It was an absolute pleasure to help you both.

Rated 5 out of 5 stars

Spectacular service!

Mortgage time are without a doubt the most efficient & effective mortgage company I’ve worked with! Kerry was so professional extremely knowledgeable and made the whole experience effortless with something that I find overwhelming Kerry took all the pain away from applying and securing the right mortgage for us. I couldn’t recommend Kerry and the company enough!

28 March 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for such a kind review, it was an absolute pleasure to help 😊 Kerry

Rated 5 out of 5 stars

Awesome service

Fantastic service and highly recommended.

Chris kept us up to date all the way through from start to finish.

1 March 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review. Wishing you all the best in your new home. Chris

Rated 5 out of 5 stars

Absolutely Amazing

Chris at mortgage time has been a legend helping me with literally anything I asked or was confused about, which was a lot. I can’t thank him enough for all his help.

18 March 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review.

Rated 5 out of 5 stars

Great experience with Chris

I had a great experience with Chris. Everything was efficient and straightforward, the online system was simple to use and Chris acted immediately on an matter that arose. I would recommend and will use Chris again for sure.

1 March 2024
Unprompted review
Mortgage Time logo

Reply from Mortgage Time

Thank you for your kind review. It was a pleasure to help you with your new purchase. Chris

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