Mortgage Experience Ltd Reviews 758

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many highlight the exceptional customer service, appreciating the personalized and understanding approach, with advisors often going above and beyond expectations. The service provided is frequently described as excellent, with consumers noting the efficiency, ease, and stress-free nature of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that advisors are always available to answer questions and provide updates. People felt well-informed and supported throughout the process, even when facing complex situations or challenges, making what could have been stressful feel manageable.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, reliable, and... See more

Customer service

Customers had positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth, transparent,... See more

Response time

People report positive experiences with response times, highlighting excellent communication and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee Grundy is your Man! Honestly Lee has been brilliant getting us our mortgage for our new house. He looked at all the options for us, discussed them with us in fine detail and explained how it all... See more

Rated 5 out of 5 stars

We used Mortgage Experiance for buying our first home, our broker Simon was great through the whole process. Thy were always easy to contact and speak to quickly and took the time to answer any ques... See more

Rated 5 out of 5 stars

Amanda Lucas was highly recommended to us from a friend, and rightly so! Amanda handled our remortgage very quickly and very professionally. She responded to our queries instantly any time of day (or... See more

Rated 5 out of 5 stars

Paul has been absolutely amazing! Expected it to be all very stressful but definitely wasn’t that. Paul’s has been there start to finish answering any questions at any time and has made it so much eas... See more


Company details

  1. Mortgage Broker

Written by the company

Simple Stress Free Mortgages. Whatever your circumstance we could help, even if you have been declined by a high street bank! We are whole of market and search 1000's of mortgage products to ensure we always get the very best deal for you. With over 40 advisers specialising in varying aspects of mortgage advice, you will always speak to an adviser that specialises in your current circumstance. We provide mortgage & protection advice in the following areas: - New Mortgage - Remortgage - First Time Buyer - Buy-to-let - Self Employed - Help To Buy - Shared Ownership - Right To Buy - Mortgages with Bad Credit - Low credit Score Mortgages - Interest Only Mortgages - Mortgages with a CCJ - Mortgages with a Default - Life Insurance


Contact info

4.9

Excellent

TrustScore 5 out of 5

758 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I can’t thank Caryl enough for her…

I can’t thank Caryl enough for her outstanding support throughout the mortgage process. From start to finish, she was professional, knowledgeable, and incredibly patient—always taking the time to explain everything clearly and making what could have been a stressful experience feel smooth and manageable. Her dedication and attention to detail gave me total confidence at every stage, and I genuinely couldn’t have asked for a better advisor. She's a true credit to her profession.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

Adam T was amazing 🤩

Adam Tosh was amazing, so incredibly helpful and answered any questions no matter how big or small they were! He is very knowledgeable and you can tell he’s very passionate about helping people!! Wouldn’t use anyone else again, thank you again for all of your help Adam!

15 May 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage, done ! Thanks Lee

I had complex remortgage issues which meant other mortgage brokers quickly gave up. I approached Lee Grundy as he had already helped me with a straightforward Buy to Let remortgage last year.

Lee has been fantastic from the start. He listened and was confident he could help straightaway. I was sceptical, but that was completely unfounded as Lee sorted it all out in a matter of just a few weeks from application to completion. Amazing.

I can't thank Lee enough. Totally professional and delivered results in record time. I would not hesitate to recommend Lee every time.

30 January 2025
Rated 5 out of 5 stars

Suzanne was recommend to me by family…

Suzanne was recommend to me by family and with good reason. She is extremely helpful in every aspect even down to me asking a question and her calling the Estate Agents directly to deal with the issue herself. She can't do enough to help. Every email I send she replies within the hour. 100% recommended.

9 May 2025
Rated 5 out of 5 stars

1st class service

I have very complex circumstances and was told by a few mortgage brokers that I wouldn't be able to get a mortgage. I approached Mortgage Experience as a last resort and I am so glad that I did. Lee has been fantastic from the start. He took the time to listen to my needs and was positive that he would be able to help me. Within about a week Lee was able to provide me with a Decision in Principle. Fast forward 5 months, I have had an offer accepted on a property and my mortgage has been approved. I can't thank Lee and the team enough. Mortgage Experience has treated me respectfully at all times, and have been nothing but professional in their approach. I would not hesitate to recommend them.

13 May 2025
Rated 5 out of 5 stars

Highly Recommend Adam Tosh! 🌟🌟🌟🌟🌟

Would highly recommend Adam Tosh at Mortgage Experience who helped me secure my mortgage! Nothing was too much and he explained everything in detail, and literally answered every question I had within minutes, was always at the other end of the phone, kept me up to date on a daily basis with the progress. Was extremely helpful, professional and very efficient!

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Amanda Lucas …

Amanda Lucas was amazing , from the first call , she answered any queries and quickly sorted me a mortgage out . Amanda was very professional throughout and would definitely recommend her . I will most certainly be using her again .

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Lee handled my house move with the upmost professionalism and nothing was ever too much trouble for him when I requested information or required more details. If Lee was on leave my information was handed to Jolie who also showed the same level as customer service. I see no reason why I wouldn't continue to use this firm and highly recommended it to my family and friends.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Martin Byrom

Martin managed the process very quickly and professionally given the short timeframe he was presented with. Great effort

9 April 2025
Rated 5 out of 5 stars

Excellent service from Mortgage…

Excellent service from Mortgage Experience. It’s the second time i have used them to get a mortgage and haven’t been disappointed.

I was kept informed throughout the process (which only took 3wks) and Lee Grundy in particular was fantastic from start to finish in securing a mortgage for us in January 2025.

Really happy with the service and will be using again should the need arise.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Remortgage / redeeming Help to buy

Amanda Lucas was so helpful throughout my mortgage and help to buy redemption process. From my initial questions, to securing a great rate, to helping with legal questions.. she was brilliant. Made the process (for a mortgage idiot like me!!) a breeze. Thanks for your knowledge and help!

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience with Simon at Mortgage Experience

We didn’t have the easiest of asks—a remortgage plus equity release—but Simon handled it brilliantly from start to finish. He was patient, clear, and always balanced in the advice he gave, making sure we understood our options every step of the way. The most important thing for me was feeling confident and comfortable with the advice I was receiving, and with Simon, I absolutely did. That peace of mind is invaluable when it comes to something as important as your mortgage. Wouldn’t hesitate to recommend him.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding company *****

I actually can not believe how easy and straight forward this was. This company is a fantastic company, everything was done so quickly. They responded so quick and got the job done. I want to say a huge thank you to Simon greaves in particular. I can not recommend him
Enough. He was on top form from start to finish and is always at the end of the phone if I needed anything. He was incredible. I used this company to get a mortgage and Simon made sure it was the right one for me. Outstanding company. Highly recommended.
Regards
Helen.

6 November 2024
Unprompted review

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