Morgans Plumbing & Heating Reviews 

635
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the hardworking engineers arrive promptly and carry out boiler installations and repairs with exceptional care, always making sure to thoroughly clean up the workspace before leaving. Many people also point out that the friendly office staff is extremely helpful and quick to provide clear guidance right from the very first phone call. Though some customers experienced issues with follow-up communication and unexpected technical complications during certain visits. A few consumers noted difficulties getting timely responses to emails and calls, or expressed frustration regarding confusion over necessary replacement parts.

What people talk about most

Service

People report positive experiences with service, highlighting prompt arrivals and efficient repairs.... See more

Staff

Customers consistently note positive experiences with staff, highlighting the polite, helpful, and... See more

Product

Consumers find product experiences to be quite mixed, with varied outcomes reported. Some reviewers express... See more

Price

Reviewers highlight positive aspects of price, noting that quotes were very fair, exceptional, and met their... See more

Customer communications

Customers had ambiguous experiences with contact when trying to reach support for their heating issues. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I take my hat off to these guys, they work incredibly hard. Their days are long and the work is arduous. Unfortunately the weather conspired against us so what was initially a two-day billing to repla... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

635 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(635)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable

Reliable, friendly, and completed a difficult job in a day. Good service.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Engineer was competent, knowledgeable and friendly. Peace of mind knowing that he came from a reliable, family established business. Would definitely recommend Morgan’s to family and friends.

28 August 2024
Unprompted review
Rated 5 out of 5 stars

Removal of oil tank

Called beforehand to let me know when they were coming and arrived on time. Really friendly lads who took the time to get the job done properly (removing an old oil tank). Would use again if I needed anything similar done in the future.

20 August 2024
Unprompted review
Rated 5 out of 5 stars

Replacement of old steel oil tank

I needed may old steel oil tank replacing as it had developed a small leak. Morgans quickly gave me a quote and had some dates available to start the work. I wanted to get a quote from a second company which took over two weeks to obtain and was more expensive, so I should have just gone straight ahead with Morgans. They did a great job, were really friendly and kept me informed of how things were progressing - couldn't ask for more.

16 August 2024
Unprompted review
Rated 3 out of 5 stars

The engineers were great but......

The engineers, Adam & Tommy, were great - polite and hardworking. However, they came 7 hours later than scheduled, at nearly 5pm instead of 9-10am, on a Saturday. I have no problem with their workmanship and clearing up afterwards when replacing an oil tank. I just thought that the email demanding payment before 9am Monday morning, followed by three phone calls the same day was a bit rude and, frankly, desperate. I paid, of course, but won't use or recommend the firm again. It's a shame as the engineers are people I would have wanted in the future to service the boiler and see to any faults.

3 August 2024
Unprompted review
Rated 5 out of 5 stars

Replacement oil boiler.

Adam and Max did an excellent job replacing a very old and dirty oil boiler. Adam worked very long hours to get the job done and was professional throughout. Tommy who surveyed the job was very knowledgeable too. Many thanks

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Exceptional service. Turned up within one hour of my initial call. Diagnosed the problem and quoted the same day. New part fitted the next day. Office staff and Engineers were very friendly, efficient and professional. Would highly recommend.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant as always

Absolutely brilliant as always. No heating or hot water and Morgans sent an engineer the same day. ( I am sorry I didn't catch his name...I am deaf but he was from Wrexham!). He identified the problem straight away as being the meter. He phoned the utilities and one was fitted in half an hour!! He then cleaned the fan and...hey presto all working! We always use Morgans and they offer an outstanding service to us out in the sticks!!

12 July 2024
Unprompted review
Rated 5 out of 5 stars

I couldn't recommend Morgan's plumbing…

I couldn't recommend Morgan's plumbing and heating more highly. The engineer Richard turned up on time and carried out the work that was required quickly and efficiently. Boiler service and replacing a faulty pressure gauge. He also tidied up the work area before he left. Top class service throughout our dealings with the company from first contact with Jade in the office to Richard carrying out the work. I thought the pricing of jobs was fair as well. Thanks guy's

8 July 2024
Unprompted review
Rated 5 out of 5 stars

End user easy, excellent servic

I highly recommend Morgan’s from the first interaction with Jade to report our situation the service was excellent. Tommy came out to diagnose and although a new cylinder was required the turnaround from diagnostics, to repair was made as smooth as possible. Adam installed the new cylinder and the water pressure and service including tidy working was excellent. Thanks Guys

27 June 2024
Unprompted review
Rated 5 out of 5 stars

The engineer Luke arrived at the time…

The engineer Luke arrived at the time he said he would, he efficiently serviced my boiler and replaced a faulty programmer in no time at all. I couldn't recommend Morgan's Plumbing and Heating more highly. Very impressed by them. It's so good to have a reliable and efficient company to call on when I have any problems. Thank you and kind regards. Fran

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding, thank you!

Efficient, proficient, unbeatable quote, left everything neat and tidy. Thank you Tommy and Wyn for a fantastic job with replacing our oil tank and disposing of the old one. 👍

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Responsive, helpful, caring

After so many let-downs with others, we found this company and they have been brilliant. Reasonably priced and they turn up when they say they will. Their office staff are also very responsive, getting back to enquiries in a very short timeframe. A true gem.

25 May 2024
Unprompted review
Rated 5 out of 5 stars

Boiler replacement

We were extremely pleased with the boiler replacement carried out by the team from Morgans.
Matt and Danny worked tirelessly to complete the work in one day rather than the two days allocated.
They were very helpful and explained everything.

23 May 2024
Unprompted review

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