Morgans Plumbing & Heating Reviews 

635
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the hardworking engineers arrive promptly and carry out boiler installations and repairs with exceptional care, always making sure to thoroughly clean up the workspace before leaving. Many people also point out that the friendly office staff is extremely helpful and quick to provide clear guidance right from the very first phone call. Though some customers experienced issues with follow-up communication and unexpected technical complications during certain visits. A few consumers noted difficulties getting timely responses to emails and calls, or expressed frustration regarding confusion over necessary replacement parts.

What people talk about most

Service

People report positive experiences with service, highlighting prompt arrivals and efficient repairs.... See more

Staff

Customers consistently note positive experiences with staff, highlighting the polite, helpful, and... See more

Product

Consumers find product experiences to be quite mixed, with varied outcomes reported. Some reviewers express... See more

Price

Reviewers highlight positive aspects of price, noting that quotes were very fair, exceptional, and met their... See more

Customer communications

Customers had ambiguous experiences with contact when trying to reach support for their heating issues. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I take my hat off to these guys, they work incredibly hard. Their days are long and the work is arduous. Unfortunately the weather conspired against us so what was initially a two-day billing to repla... See more

Rated 5 out of 5 stars

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra ch... See more

Rated 5 out of 5 stars

Worcester Greenstar 400 boiler was installed to replace an old Vaillant but in a new position. Adam arrived 8.30am and left around 18.30 assuring me he wasn’t going anywhere until the job was complete... See more

Rated 5 out of 5 stars

Impeccable service. The fault wasn’t what I had thought, but the engineer got his head around that within minutes, identified the real problem and fixed in it no time. This is the second time I’ve... See more


Company details

  1. Heating Contractor

Information provided by various external sources

Providing a 1st class service through Shropshire, Cheshire and North Wales. installation, servicing & repairs of Oil, Gas, LPG & Oil tanks. Call 01938530911


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

635 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(635)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Hi just had your engineer here today to carry out repairs to our boiler following a recent service here in Anglesey North Wales .All I can say he was very polite on time and carried out his work to a high standard. We would highly recommend the company to anyone ,they have carried out numerous jobs for us and we were pleased with every job undertaken.
Kevin Regan

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Two engineers visited us

Two engineers visited us; one to determine the fault and the second to fix it. Both of them were courteous and respectful of us and our property. They were both very knowledgeable and worked professionally at all times. Unfortunately I do not know their names (maybe wearing a name badge would help?) so I cannot commend them in person.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

installed a new expansion tank and then…

installed a new expansion tank and then after 3 visits advised me I needed a new hive (£300) . it was a faulty valve which british gas replaced in 10 minutes. They also damaged a valve to the downstairs utility and then told me it will cost 390 to replace. They have ignored emails and calls since then.
very poor experience

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company with excellent staff

Tom quoted for the replacement of an oil boiler that had started to leak, The price was exceptional compared to what I had been quoted by a local company.
He arrived to complete the installation and was very competent and courteous throughout, it was a pleasure to have such a exceptional tradesman on site, I would have no hesitation to recommend this company.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

First class excellent service

First class excellent service all round. We had a new gas boiler installed and the Heating Engineer, Chris was friendly, knowledgeable and very helpful. Throughout, the service was quick, efficient and very good value. A very helpful and friendly administration service was given by Jade. The service care plan is excellent giving peace of mind.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

First class service as always

First class service as always. Engineer friendly, courteous, professional, skilled and highly competent. Job completed to very high standard. After sales service top notch. Competitively priced too. Thank you Morgans Heating and Plumbing. One very pleased customer.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Had a new Worcester boiler fitted by…

Had a new Worcester boiler fitted by Morgan’s ,Tom gave us a very competitive quote and 3 days later Chris cams and fitted it. Excellent service from Chris the engineer and all at Morgan’s . I signed up for there annual care plan and a few weeks later we had a problem with a couple of radiators not heating up, again Chris came out and fixed it , he’s a credit to the company and would recommend anybody to use Morgans.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the quick

Very happy with the quick, efficient and friendly service received from our Morgans engineer.
Refreshing to find a company employing engineers that understand the issue properly.
Keep doing what you are doing.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Turn up on time and sort the problem

Having spent time ringing plumbers who don't have the courtesy to return your call
Morgans Plumbers were a blast of fresh air !!
On this occasion, Chris turned up cheerful and enthusiastic to identify and rectify my leak , which was in a very difficult and enclosed area . Job done swiftly .
Impressed with service.

29 December 2025
Unprompted review
Rated 5 out of 5 stars

Transparent in pricing, efficient and polite service.

So relieved to have great service with Morgan’s (after a truly shocking experience with Total Boilers). The engineer from Morgans came out promptly after our call that morning; he didn’t get lost because he had an effective route-finder app, and did all he could to ensure the boiler was left safe.

The receptionist was friendly, helpful and clear in the information provided beforehand . The charges were as stated (we paid in advance) and the engineer was keen to help resolve the issue as much as was possible. We were left feeling positive about having found a company we feel we can trust going forwards. A company that showed transparency in their quotes, organisation in their travel, and integrity in their accounting.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend ..

Firstly the company uses what3words that simplifies the engineer finding us (we live 1.5 miles away from our postcode). The engineer phoned in advance to let us know when they were coming. No extra charge for Saturday visit, quickly identifies the problem, a short term work-a-around (really helped as want to change boiler soon) and also a reasonable cost to fix. I would definitely use again.

22 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look