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Mooved UK Ltd Reviews 107

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their willingness to go the extra mile. Many people found the service to be excellent, noting the efficiency and smooth process, especially regarding quick arrangements for viewings and updates. The customer service is frequently described as outstanding, with prompt and clear communication, and agents who are always available to answer questions and provide guidance. However, some people were dissatisfied with the service, mentioning that agents were unprofessional and unhelpful, leading to delays and a lack of progress in selling their property. These customers also reported having to constantly chase for updates and felt that the company did not do everything possible to facilitate a sale.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, consistently praising the professional, open, and friendly... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, timely,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Customer communications

Users describe positive interactions with contact. Customers frequently praise the fantastic communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an excellent experience working with Andrew. From start to finish, he was professional, knowledgeable, and genuinely committed. His communication was clear and timely, and he always went the e... See more

Company replied

Rated 5 out of 5 stars

I received a professional, open, and friendly service from the team at Mooved. James took the time to explain the whole process and answer all of my questions — and I had a lot! Everything moved quick... See more

Company replied

Rated 5 out of 5 stars

We enquired about selling our rental property with sitting tenants. From the outset James was very helpful explaining the process carefully and following that up with a simple guide as to how the pro... See more

Company replied

Rated 5 out of 5 stars

We had a very difficult probate situation which had been on-going for a number of years and involving court proceedings so when we finally got to the point of selling the house, we just wanted it deal... See more

Company replied


Company details

  1. Property Investment
  2. Real Estate Agency
  3. Real Estate Consultant

About Mooved UK Ltd

Written by the company

Sell your Property for free About Us Get in touch
We offer a simple, straightforward, stress-free and transparent service when selling your home. There are no fees, no agency costs, and we cover legal fees introducing you to fast-sale solicitors whose reputation exceeds expectations. Utilising our vast national network of property investors we match your property to motivated buyers who are pre-vetted within our database. This simplified process avoids the headache, stress and pitfalls of dated methods used by online and local estate agencies.

Contact info

Promotion box for Mooved UK Ltd

Get a fast, no-obligation property offer

from trusted and established property buyers.

4.7

Excellent

TrustScore 4.5 out of 5

107 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

James Harrison has been a total…

James Harrison has been a total professional in advising us of a way forward with our property. Even when I told him we were undecided what we were going to do with it there was no pressure at all and we made another appointment for a telephone call further down the line. I would recommend speaking to him if you need any help.

11 November 2025
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Reply from Mooved UK Ltd

Thanks so much for sharing your experience. We're really pleased to hear James provided such professional and pressure-free support. It's great to know he made you feel comfortable throughout the process. We’ll be sure to pass on your kind words to him.

Rated 4 out of 5 stars

The company was honest at the start

The company was honest at the start, and I was given sound advice. I wasn't able to accept the offer made, but my details will remain on their records in case they can offer a better deal. I feel I can trust this company.

10 November 2025
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Reply from Mooved UK Ltd

Thanks for your kind words. We're really pleased to hear you felt supported and well-advised, even though things didn’t move forward this time. Your trust means a lot, and we'll be sure to keep your details on file should a more suitable option arise. Thanks again from all of us at Mooved.

Rated 1 out of 5 stars

Sellers were disingenuous and the Agent wasn’t professional

The agents were a bit unprofessional and not helpful.

Andrew just constantly chased my solicitor on every little thing. It was extremely unprofessional and really annoying frankly as the sale was going along swimmingly. He just added further spanners into the works and made things tense between me, my solicitor and the sellers.

20 October 2025
Unprompted review
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Reply from Mooved UK Ltd

Thank you for your review, we always take feedback on board, whether positive or negative.

Andrew was very efficient and managed to complete the entire transaction within 45 days. For context, the national UK average for the conveyancing process is approximately 131 days. While we never wish for any of our customers to be unhappy, most of our clients aim for a quick and smooth completion unless otherwise stated - which was not the case here - so we proceeded at full speed.

We also noted that you were keen to have the property rented out quickly, so we granted permission for you to use our photographs to help you market the property sooner.

Regarding the comments you left on another platform, describing our service as “disingenuous” and “unfair in representation of the property,” we would like to clarify that you did not inspect the property in person due to your distance from it. Our viewings were conducted via video call at your request.

Additionally, a mortgage valuation was carried out on 10 September, and we can only assume you were satisfied with the findings as you chose to proceed with the purchase.

Furthermore, following completion, you informed our team by email on 21/10/2025:

“Thanks Andrew! I was round this weekend and the house is fine.”

We have attempted to contact you by phone several times today, but have been unable to reach you. Please feel free to get in touch at your earliest convenience, we would be more than happy to discuss your concerns and work towards a resolution.

Rated 5 out of 5 stars

GREAT SERVICE!

Very polite man showed me around the property. Not yet got keys or mooved in yet but so far so good. Look forward to getting into the property.

8 November 2025
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Reply from Mooved UK Ltd

Thanks for your kind words and taking the time to leave your review.

Rated 5 out of 5 stars

On dealing with mooved..they were very…

On dealing with mooved..they were very professional all the way through the buying of my property and quickly, procurement of a investor.too secure the funds too pay off my loan with my previous mortgage company. First point of contact was ANDREW HEGERTY ,a fantastic reassuring person I spoke too frequently over the phone ,when I was unsure of the financial process in selling my home .can't say enough about my dealings with Andrew and his team ,always there for me when needed .so all I want too say thank you too Andrew also James ,and too the mooved team ,let's say everything that there service said on the tin ,happened. Cheers guys

31 October 2025
Unprompted review
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Reply from Mooved UK Ltd

Thank you so much for taking the time to share your experience. It's great to hear how well supported you felt throughout the process, Andrew, James, and the team will be really pleased to know how much you appreciated their help. We’re delighted everything went smoothly for you and wish you all the best for the future.

Rated 5 out of 5 stars

We finally sold our house thanks to Mooved!

Andrew, Richard and Layla have been so great to us in helping us get our house sold. Even though the process wasn’t smooth sailing with the buyers, they did everything to make sure all hurdles were tackled. Great service and Andrew never failed to keep us updated. Highly recommend them. Thanks once again!

15 October 2025
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Reply from Mooved UK Ltd

Thank you so much for your kind words! We're really pleased to hear that Andrew, Richard and Layla were such a support throughout the sale, especially during the tricky moments. It's great to know you felt well looked after and kept in the loop. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

Andrew Hegarty

Andrew Hegarty , He never wasted our time with unsuitable listings. Communication was always prompt and clear, which was essential for FTB like us. Thank you Andrew

31 October 2025
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Reply from Mooved UK Ltd

Thank you so much for your kind words! We're really pleased to hear that Andrew's clear communication and thoughtful approach made a difference for you. Thanks again from all of us at Mooved.

Rated 5 out of 5 stars

Mooved

From start to finish it has been a pleasure to have used mooved
Dan richard james layla and a big
Thank you to andrew
Very challenging circumstances
But mooved got it over the line
I would recommend to anybody

30 October 2025
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Reply from Mooved UK Ltd

Thanks so much for your kind words! We're really pleased to hear that the team made a positive difference during a challenging move. It means a lot to know you'd recommend us. All the best from all of us at Mooved.

Rated 4 out of 5 stars

Mooved has helped the sale happen

Although Mooved is not local to the property we are buying, it has been relatively easy to contact them via email, WhatsApp and phone. Richard has been the person who has helped us the most. He has been keen to progress the sale and offered clear information.

23 October 2025
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Reply from Mooved UK Ltd

Thank you for sharing your experience! We're so glad to hear that Richard has been helpful and communicative throughout, and that staying in touch has been straightforward despite the distance. We really appreciate your feedback.

Rated 5 out of 5 stars

Thank you james

I got in touch with James when my house sale stalled , due to an issue at the bottom of the chain .
James was in touch weekly with myself and gave invaluable advice to myself to get the chain moving
again .
We were in contact for the best part of 2 months , no pressure , just great advice from someone more knowledgeable than I.
I finally exchanged/ completed , through traditional routes .
If the chain had collapsed i wouldn't have hesitated to have James step in.
Thank you James

22 October 2025
Unprompted review
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Reply from Mooved UK Ltd

Thank you for your thoughtful review. It’s great to hear that James was such a steady and supportive presence during a difficult part of the process. We're so pleased his advice made a difference, and it's wonderful to know you'd have felt confident turning to him if needed. Thanks again from all of us at Mooved.

Rated 5 out of 5 stars

Enquired about a property with Andrew

Enquired about a property with Andrew. He spoke to the seller and had answers for me in less than 5mins.

22 October 2025
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Reply from Mooved UK Ltd

Thanks so much for your review! We're really pleased to hear Andrew was able to help so quickly. We will pass on your feedback to him.

Rated 5 out of 5 stars

Not your everyday estate agent

The team at Mooved demonstrated exceptional speed, communication, and strategic insight, which ensured my property was sold in a timely and fair manner. Richard, Andrew, Layla, and James were consistently available via phone and email, and their responsiveness was truly commendable. Highly recommended.

24 September 2025
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Reply from Mooved UK Ltd

Thank you so much for your kind words and thoughtful feedback. We're thrilled to hear that our team were able to support you so effectively throughout the sale. As an alternative to both traditional estate agents and cash buying companies, it’s great to know our approach at Mooved made a real difference. We truly appreciate the recommendation! Thanks again from all of us.

Rated 5 out of 5 stars

Being a working professional

Being a working professional, i greatly appreciated the quick response times and the transparency through out the process.
It was a pleasure liaising with Andrew who handled my sale very professionally. Many thanks.

21 October 2025
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Reply from Mooved UK Ltd

Thank you for your kind words! We're really pleased to hear that the quick communication and transparency made a positive difference. It’s great to know Andrew provided such professional support throughout your sale. Thanks for your review from all of us at Mooved.

Rated 5 out of 5 stars

A company with sincerity that excels in their work!

This company has been wonderful delivering an excellent service .The two men James and Andrew have been so helpful and personable.
Andrew has chased all manner of things up to a conclusion and kept me informed of what was happening . The amazing thing about their service to me is they were acting for the lady I was buying from yet I got information from them about progress and next steps .I honestly would recommend them for buying and selling your property . Andrew went over and above when a problem with the council's permission to erect a fence in the garden was initially refused.and the sale because of that was going to be lost!
He succeeded in persuading them that it wasn't going to be encroaching or out of character for the area and not an unrealistic request. He saved the day as the council then agreed with him! Both Andrew and James are brilliant at their jobs and have my forever gratitude .

9 October 2025
Unprompted review
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Reply from Mooved UK Ltd

Thank you so much for your lovely review! We’re truly delighted to hear how well Andrew and James supported you throughout the process. Your kind words and recommendation are deeply appreciated. Thanks again from all of us at Mooved.

Rated 5 out of 5 stars

Mooved are Great

We found the staff, especially James who we mostly dealt with, were extremely helpful, friendly & very efficient. Would definitely recommend this company

14 October 2025
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Reply from Mooved UK Ltd

Thank you so much for your kind words! We're really pleased to hear that James and the team made such a positive impression. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Thank You Andrew!

Very happy with my experience with Mooved. I particularly dealt with Andrew Hegarty, who was absolutely spot on with communication between myself, the sellers and the solicitors. He was very efficient and thorough whilst assisting with my house purchase and I would highly recommend Andrew!

15 October 2025
Unprompted review
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Reply from Mooved UK Ltd

Thank you so much for your kind words! We're really pleased to hear that Andrew made your experience a smooth one, communication is something we take seriously, so it’s great to know it made a difference. Thanks again for taking the time to review us.

Rated 5 out of 5 stars

Professional

Really happy with the services particularly James, who handled the case promptly and professionally at all times. One of the few companies who actually call you back when promise.

13 October 2025
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Reply from Mooved UK Ltd

Thank you so much for your kind words! We're really pleased to hear that James looked after you so well and that you felt supported throughout. Thanks again for taking the time to review us.

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and friendly.

11 October 2025
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Reply from Mooved UK Ltd

We're really glad to hear you found the service helpful and that Richard was polite and friendly. Thank you for taking the time to submit your review.

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Contacted the company when I was struggling to sell my property. The process was clear and transparent from the start. Andrew Hegarty has worked tirelessly to make the process stress free. Nothing was too much bother for him. He was available when I needed to discuss anything. He was always happy to help, no matter how trivial the enquiry may seem. I wish we would have used Mooved from the beginning. Would not hesitate to use this company again and recommend them to all my friends! Thanks again.

9 October 2025
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Reply from Mooved UK Ltd

Thank you so much for the wonderful review! We're thrilled to hear that Andrew made the process smooth and stress-free for you and that you felt supported every step of the way. Your kind words I am sure will make his day :)

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