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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like jumpsuits and leggings are thick, supportive, and not see-through. Many appreciate the excellent customer service, highlighting quick response times, helpfulness, and a customer-focused approach. People are impressed with the efficiency of issue resolution and the ease of exchanges. However, some customers experienced issues with their orders, such as items not arriving, incorrect sizes being dispatched, or products not fitting as expected. Though some encountered initial difficulties with communication, the company's customer service often resolved these problems promptly, sometimes even allowing customers to keep the original items while sending replacements.

What people talk about most

Product

Consumers express high satisfaction with the product quality, frequently highlighting the excellent material,... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its efficiency and... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and fast... See more

Order

Users describe ambiguous interactions with order. While some customers express satisfaction, praising quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Items delivered were nice quality but weren't the right design or shade of blue that I needed, was offered an exchange with no need for return of original items or a full refund, I opted for the exch... See more

Rated 4 out of 5 stars

Jumpsuits are unreal, so thick and not see through at all and really suck you in! Leggings aren’t as stretchy as I thought but still really thick quality. A two piece set I ordered didn’t arrive with... See more

Rated 4 out of 5 stars

I bought a bodysuit for me and a dress as a gift for my daughter after seeing the brand raved about by an influencer (Yorkshire Peach). I was really pleased and surprised by the quality , you do th... See more

Rated 4 out of 5 stars

I regularly buy from Mooslover and find their items very high quality - the most recent item didn't meet the usual standard so I raised a complaint and it was dealt with very quickly and politely! Wil... See more


Company details

  1. Women's Clothing Store

Written by the company

Discover our high-quality shaping collection and unique design. Achieve your best version with Mooslover.


Contact info

4.2

Great

TrustScore 4 out of 5

977 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great customer service

Great customer service. Had an issue with the bodysuit I ordered being too short in the body but they were very quick to respond & offer a solution. Bodysuits are great quality & very flattering just unfortunately a little short in the body for me at 5ft 9. Very happy with the outcome & service I received

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

Great product. Quality fabric. Fit was a little big but had no problems exchanging it for a smaller size. Recieved in about a week. Will recommend to all my friends.

21 April 2025
Unprompted review
Rated 5 out of 5 stars

Items ordered to the UK

Items ordered to the UK - took about a week to arrive. The (size small) thread press body suit is great value and holds you in and the cr@tch isn't uncomfortable like some others. I'm a size 12 on top but not massive b@@bies. I order another style of bodysuit in medium but I'm exchanging it to small for a more sucked in look - I did my return via WhatsApp - although they only reply once a night (usually around 4am) they offered to exchange for small, let me add some more bodysuits AND keep the original for only a small redelivery fee.
I also ordered the ribbed leggings which suck you in on the tummy but maybe a tad short for me (5'7).
The bodysuits are of good quality , although yet to wash. Would recommend.

19 April 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 4 items

I ordered 4 items - 2 pairs of leggings, a sports bra and ribbed flares. The leggings were too short in the leg so I wanted to exchange for the next size up and return the other 2 as I didn’t like the fit. I contacted customer support email and Samin has been extremely helpful. They suggested that I exchange the items instead of return and that there would be no need to return the original items, I just had to pay a fee for the items to be delivered which I was a bit sceptical about at first but I found that this would be fine as I can either gift or resell the other items for a fraction of the price I would of had to pay for the items if ordering normally.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Working with Samin through customer…

Working with Samin through customer services was a great experience. As someone going through this process for the first time, I truly appreciated their professionalism, patience, and clear communication. Samin took the time to answer all of my questions thoroughly and ensured that each step was as smooth and straightforward as possible. Their dedication to providing support and making the process easy to navigate did not go unnoticed. I’m very grateful for their assistance and would highly recommend Samin to anyone in need of reliable and knowledgeable help.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I recently order 2 bodysuits and had to contact customer service due to a sizing problem. They were incredibly helpful and very responsive.
The quality of the items are very good and colours are exactly as shown.
I will be order more items in the future.

15 April 2025
Unprompted review
Rated 5 out of 5 stars

Love Mooslover and their amazing…

Love Mooslover and their amazing customer service! I contacted them via WhatsApp about a sizing issue with some tops I wanted, and they were incredibly helpful and responsive. They made sure I could find and order exactly what I needed.

6 April 2025
Rated 5 out of 5 stars

Great customer service

Great customer service. I have purchased many items over the years and always been happy. One item didn’t suit me as much but their team were very quick to resolve it for me and a replacement is on the way. Highly recommend 👌🏻

12 April 2025
Unprompted review

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