Moorcroft Beds Reviews 253

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 166 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often describing them as lovely, well-made, and sturdy, with many noting that their beds look exactly as pictured online. People frequently praise the efficient delivery service, highlighting quick arrival times and helpful delivery drivers who sometimes even assist with assembly. The overall service is often described as excellent, with many appreciating the smooth process from order to delivery. However, some customers also noted issues with their orders, including receiving incorrect parts, damaged items, or beds that did not match the online descriptions. A few other people also felt that communication regarding delivery could be improved, and some experienced problems with assembly or missing instructions.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers express satisfaction with their purchases,... See more

Quality

Customers had ambiguous experiences with quality. While many reviewers praised the quality, describing beds... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise prompt delivery, good... See more

Order

Consumers find order experiences to be ambiguous. While many reviewers praise the ease of ordering, timely... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the excellent and quick service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The bed we ordered is lovely and better than we expected, we went for a gas lift with an extra tall headboard and it looks so nice in our new bedroom. Very solid and well made and the gas lift is... See more

Rated 4 out of 5 stars

My review is based on only having my bed for coming up 2 months. The service was excellent. Delivery was amazing and communication from purchase to arrival was fantastic no complaints. The delivery gu... See more

Rated 4 out of 5 stars

Customer service was on point. Always willing to help with any questions. Looking forward to sleeping in my new bed tonight :)

Rated 4 out of 5 stars

We ordered our bed in November, after a small issue with the headboard it was quickly rectified and replaced, Danny was very helpful with the customer service, I would recommend


Company details

  1. Bed Shop

Written by the company

Moorcroft Beds Limited offers a collection of bed frames that are proudly made in our very own factory in Batley, West Yorkshire. The collection features high-quality craftsmanship and materials, ensuring durability and comfort for the user. With a range of styles and finishes available, customers can find the perfect bed frame to suit their needs and interior design preferences. As a local manufacturer, Moorcroft Beds Limited is committed to supporting the British economy and providing jobs in the local community.


Contact info

3.8

Great

TrustScore 4 out of 5

253 reviews

5-star
4-star
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1-star

Replied to 24% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

They kept us informed regarding…

They kept us informed regarding delivery, when the bed arrived the driver was very polite and friendly. It was easy enough to put together, it's very sturdy and looks fantastic. Would definitely buy from this company again.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful beds

I ordered a couple of beds through moorcraft and despite the waiting time- it was worth the wait! Loved the swatches sent and the beds are perfect. We have moved house twice and dismantling the beds were easy, it’s sturdy and overall very stylish.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Ordered the herringbone luxury panelled…

Ordered the herringbone luxury panelled bed with the tallest headboard. Wow it is so beautiful. Gives my room such a lovely hotel vibe. We love it. Delivery was good, the drivers brought it upstairs. They were so respectful and kind. Only thing I didn’t really like was the base board at the foot end, didn’t like the feet of it, doesn’t match the bed feet. But overall I would recommend this company to anyone who is looking for a bed like this. Thank you!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Take the chance of yourself

skeptical of a decision of ordering from this website as the review were very mixed but I took the chance anyways and I’m glad.
It came in the time frame it said it come.
The bed was well wrapped in packaging ..
Don’t always have doubts of decision because of everyone else’s reviews cause they might be a Karen…

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Bed exactly like shown in photos

Bed exactly like shown in photos, seems to be good quality so far and is a lush colour & material. Only hiccup I found was delivery, not being updated on when bed is dispatched and a long 4 hour delivery slot. Other than delivery I’m very happy with the bed I ordered.

15 January 2026
Unprompted review
Rated 4 out of 5 stars

Chelsea Divan Bed

I was called that my bed will be arriving. The bed came but no slats. We then unpackaged ourbed and noticed it wasnt the right one. We called Moorcroft who accepted the mistake and are still in process of receiving the new bed

17 February 2026
Unprompted review
Rated 3 out of 5 stars

50/50

The company was very accommodating when the headboard we ordered did not fit up our stairs so they sent us a new one. Our current problem with the bed after three months is that the bars that the mattress sit on have bent and my girlfriend sat on the bed after going to the toilet in the night 😂 a more or less went through it ‘fyi she’s not a fat whale’ again the company is being very accommodating and sending us a new bed base but we feel that the product should be a little bit better for the money that we have paid rather than them constantly having to send parts in all it is a lovely bed but we are just sick of sinking into the middle of the bed and having a bad night sleep

19 February 2026
Unprompted review
Rated 3 out of 5 stars

Bed is great and as described/pictured…

Bed is great and as described/pictured however delivery driver not very helpful. Just left at bottom of my stairs and was unable to close door. No attempt to help manoeuvre in to enable me to close door.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Our bed arrived very quickly and is exactly what we were looking for. The delivery man was so helpful and brought each heavy box into the house for us which was highly appreciated. The bed is stunning and such a bargain for the quality! Couldn’t recommend enough and I have advised all of my friends to purchase from Moorcroft Beds!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

A great experience, I’ll be back!

As well as being the most reasonably priced out there, we found that Moorcroft Beds were very accommodating. We had a change of heart when it came to the colour of our bed and without any fuss or hassle this was accommodated for, so thank you. The bed is sturdy and strong and came with good quality fittings.

19 April 2025
Unprompted review

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