Moonrakeronline Reviews 

477
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers overwhelmingly had a great experience with this company. Reviewers consistently praise the high quality of products, often describing them as well-built and performing as expected. Customers frequently highlight the excellent service, noting the helpful, knowledgeable staff and smooth purchasing experience. Many people appreciate the efficient ordering process and the speedy, well-packaged delivery of their items. However, some customers also noted issues with delivery, experiencing delays or missing items, often attributed to courier services. A few other people also felt that certain products had minor issues, such as being difficult to program, missing components, or receiving an incorrect plug type.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers highlighting that items arrived... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and condition of... See more

Service

Customers consistently note positive experiences with service, frequently describing it as excellent,... See more

Order

People report positive experiences with order, highlighting the ease of the online ordering process and... See more

Quality

Consumers find quality to be positive, with many reviewers highlighting that products are as advertised,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive bought a few things from moonraker and had no problems at all. Everything is as described on their site and at a great price too. Its worth looking at their bundle offers too as there's some good... See more

Company replied

Rated 5 out of 5 stars

A very nice dual band radio, The Luna is a well built radio with all the features you could want, a very clear AM section in fact the best I've heard on a multiband radio. Easy to order on line with... See more

Company replied

Rated 5 out of 5 stars

I'll make this brief. This is an absolutely excellent switch mode PSU. With excellent build quality. All at an extremely reasonable price. Bought from a great bunch of guys. Very helpful and superb cu... See more

Company replied

Rated 5 out of 5 stars

The order was processed promptly and efficiently, and my lovely new radio arrived safely and well packed. When I telephoned during online ordering, I found the poerson who answered to be pleasant and... See more

Company replied


Company details

  1. Electronics Company
  2. Electronics Store

Written by the company

Moonraker has been in business now for over 40+ years. We are an International Radio Communication Retailer, Wholesaler and Distributer. We are the Official Main Dealer for too many brands to mention. We stock all the leading Radio Communication products and accessories. We pride ourselves on our: Product Range – We have one of the largest 'IN STOCK' product ranges. Worldwide Distribution – We supply goods to customers all around the world. Pricing – We are committed to competitive pricing. Customer Service – We are committed to delivering excellence in terms of customer service and after sales support. We are a young (at heart!), dynamic, fun and friendly customer focused team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

477 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(477)

344 reviews in the last 12 months

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Rated 5 out of 5 stars

great company,plenty of stuff,and…

great company,plenty of stuff,and friendly staff.

15 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Thanks for the great feedback! We're really glad you found us friendly and that we had plenty of what you were looking for.

Rated 4 out of 5 stars

Nearly 3 weeks ago Moonraker and still waiting

Nearly 3 weeks ago Moonraker shipped my order by DX Express I paid Nealy £20 for a 2-3 day deliver, being in Scotland I thought it might take an extra day but as of 26th April STILL waiting !. DX dumped on a 3rd party carrier, that has NO TRACKING ! No TELEPHONES and can take 5 to 10 days to reply to an email !! If you try to ring DX Express all you get is message say the is a problem with the phone line call back another day.
Moonraker said they will chase it up, but not getting my hopes up.
I can get a parcel from China in 7days and know every turn it makes.
Guess DX Express just a cowboy outfit who don't care.
Does not help me get my parcel thou
Very unhappy Moonraker Customer

As a footnote Moonraker have now refunded the 19.99 carrier charge
So many thanks for that,so have revised my rating
MMany thanks

26 April 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for taking the time to share this, and we’re genuinely sorry for the frustration caused by the delayed delivery. We completely understand how disappointing this is, especially given the delivery service you paid for.
While the courier arrangements are outside our direct control, that doesn’t lessen the impact on you, and we appreciate your patience while we continue to chase this up. If you’d like to contact us directly with your order details, we’ll do everything we can to help get this resolved as quickly as possible.

Rated 5 out of 5 stars

My items arrived in good condition

My items arrived in good time, in excellent condition.
packing was adequate for the post without going over the top.
Just fine.

21 April 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the feedback! We’re pleased to hear everything arrived in good time, in great condition, and that the packing did the job without being over the top.

Rated 5 out of 5 stars

Moonraker are are great company to deal with

Moonraker are are great company to deal with. Good prices and rapid delivery.

23 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Thanks for the great feedback! We’re really pleased to hear you’re happy with the prices and the speedy delivery — much appreciated.

Rated 5 out of 5 stars

Great choice of products

Great choice of products. Delivered promptly and securely. Can't fault the service

20 April 2026
Unprompted review
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Reply from Moonrakeronline

Thanks so much for the great feedback! We’re really pleased to hear you liked the products and that everything arrived quickly and safely. We really appreciate you taking the time to leave a review and hope to see you again soon 🙂

Rated 5 out of 5 stars

Very efficient service

Very efficient service - as usual

22 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Thanks for your review! Great to hear everything was efficient as always — we really appreciate your continued support 🙂

Rated 5 out of 5 stars

Fast delivery without shipping and tax…

Fast delivery without shipping and tax problems

20 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Thanks for the great feedback! We’re glad it all arrived quickly and without any shipping or tax issues. Really appreciate you taking the time to leave a review 🙂

Rated 5 out of 5 stars

I got the heavy duty adaptor for the…car

I got the heavy duty adaptor for the mag mount on time. It was exactly what I wanted

20 April 2026
Unprompted review
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Reply from Moonrakeronline

Thanks for the great feedback! We’re really happy to hear the adaptor arrived on time and was exactly what you were looking for. Much appreciated 🙂

Rated 3 out of 5 stars

It took 7 days before Royal Mail…

It took 3 days before Royal Mail actually reported they had the items. This was a 48Hr service not 7 Days!

24 April 2026
Unprompted review
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Reply from Moonrakeronline

Sorry Ian just checked your order date Friday Apr 17, 2026, 3:53:40 PM - Unfortunately Royal Mail collect at 3pm from us and do not collect again until Monday but you should have had it by Wednesday to be honest - but RM48 is a slow service - hope your happy with your order :)

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! Shout out to Alex the sales manager.
A very happy customer and I can highly recommend.

14 April 2026
Unprompted review
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Reply from Moonrakeronline

Cheers Rich - you sure it was Alex ?? :)

Rated 5 out of 5 stars

tuner problems

After some problems with a tuner, replaced and delivered free of charge by a new one thx

10 April 2026
Unprompted review
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Reply from Moonrakeronline

Great - I'm glad we got it sorted Roland

Rated 4 out of 5 stars

Replaced missing order

I ordered an antenna from Moonraker but a week passed and I had an email asking how the delivery went. I received nothing. I then phoned Moonraker to let them know and they were very professional and tried to sort it out.
Royal Mail might be the problem but I cannot say for sure.
Moonraker said they would send me another with a different courier.
Today, It came. They say postage 1-2 days. Mine took 12 days.
As i said previously, the problem might be with Royal Mail, even so, it reflects on Moonraker.

23 April 2026
Unprompted review
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Reply from Moonrakeronline

Ok Chris - sorry for your problems Royal Mail can be a bit hit and miss sometimes but is the cheapest option

Rated 5 out of 5 stars

Made multiple purchases from these…

Made multiple purchases from these guys. They are now my goto, Great pre sales advice and after sale customer service is also top.
As a former customer support manager, I know what real support is, and Moonraker hit the nail on the head.

23 April 2026
Unprompted review
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Reply from Moonrakeronline

BRILLIANT Julian - thanks a lot - appreciate the feedback

Rated 5 out of 5 stars

All arrived on time

All arrived on time, I was a little worried that the radio box was allowed to rattle around in the packing box. Please put more protection inside to stop it moving around during delivery.

16 April 2026
Unprompted review
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Reply from Moonrakeronline

Noted Gary - thanks for the positive review anyway :)

Rated 5 out of 5 stars

Ordered a Skyscan antenna yesterday…

Ordered a Skyscan antenna yesterday afternoon and was delivered mid day today. Excellent service. Always get a prompt response with any queries I have.

22 April 2026
Unprompted review
Moonrakeronline logo

Reply from Moonrakeronline

Fab - great news Matt

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