Getting crypto via Moonpay is easy as 1-2-3. Different Payment methods give the buyer options with no delay. This has been and will be my chosen option when it comes to purchasing crypto.
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Thank you for making a platform easy to use, of my buying, selling, and withdrawal of my bitcoin simple and efficient. Please make other networks more reliable and stable, for example, Soloana
The whole process of purchasing crypto is quick easy and efficient. They don't hold onto your funds for days like other exchanges or wallets. I am recommending Trust 100% of the time
MoonPay is by far one of the fastest transaction Crypto wallet. I love using it and I only wish the offered an easier share with a friend and get an incentive promotion. I have shared MoonPay with ov... See more
Company details
Written by the company
We are MoonPay. Architects of the future, inventors, artists, and authors of innovation. Our vision? To unlock digital ownership for everyone. We are onboarding the world to Web3, where people can own and control their digital identity, data, property, and money. MoonPay is the world’s leading Web3 infrastructure company. We provide end-to-end solutions for payments, enterprise-scale smart contract development, and digital asset management. Many of the world's most iconic brands rely on MoonPay to power their Web3 strategies and ideas. Now boarding the next generation of leaders. Come help us build what's next.
Contact info
Miami, United States
- support@moonpay.com
- moonpay.com
You should know
4.1
Great
109K reviews
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Always great service and support.
18 April 2026
The site is easy to navigate and like…
The site is easy to navigate and like the security features put in place
17 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from MoonPay
Hello,
Thank you for your feedback! We're glad to hear your transactions have been going smoothly. If there's anything we can do to improve your experience further, feel free to reach out to our support team here: https://support.moonpay.com
Best Regards,
MoonPay Customer Experience
I buy from you and it is pending i dont…
I buy from you and it is pending i dont get the coins in stake
16 April 2026
Reply from MoonPay
Hi Salem,
Thank you for your patience.
Your purchase was under review and has now been completed!
You should receive a confirmation email shortly once the transaction has been confirmed on the blockchain.
If you have any further questions or concerns, please feel free to reach out to us here at https://support.moonpay.com/.
Best regards,
MoonPay Customer Experience
Reply from MoonPay
Hello Nelson,
Thank you for sharing your feedback regarding the fees associated with buying cryptocurrency through MoonPay.
We understand your concern about the fees, and we want to assure you that transparency is paramount to us. Before confirming your payment, all applicable fees, including the dynamic network fee, is displayed upfront. These fees are determined based on current blockchain network conditions and are subject to change.
For a detailed breakdown of our fees, you can refer to our pricing disclosure page at https://www.moonpay.com/legal/pricing_disclosure.
We genuinely appreciate your feedback, as it helps us improve our services and provide a better experience for all our users. If you have any further questions or concerns, please feel free to reach out to us here at https://support.moonpay.com/.
Best regards,
MoonPay Customer Experience
Excellent,useful
16 April 2026
Thank You.!
16 April 2026
The ease of using is wonderful
The ease of using is wonderful, however the fees chargd are horrible
16 April 2026
Reply from MoonPay
Hello!
Thank you for sharing your feedback regarding the fees associated with buying cryptocurrency through MoonPay.
We understand your concerns, and we want to assure you that transparency is very important to us. All applicable fees, including the dynamic network fee and market price, are displayed upfront before confirming your payment. These fees are determined by current blockchain network conditions and may vary.
For a detailed breakdown of our fees, please check out this link: https://support.moonpay.com/customers/docs/all-supported-payment-methods#what-are-the-fees-with-moonpay.
If you are in the UK, US, or EU, you might want to consider using MoonPay Balance as a payment method. With MoonPay Balance, you won't be charged our fee when buying or selling crypto. You can find more information about it here: https://support.moonpay.com/customers/docs/moonpay-balance.
Just note that when topping up using PayPal and/or Venmo, this is not applicable and fees would be charged.
We truly value your feedback, as it helps us enhance our services and provide a better experience for our users. If you have any further questions or concerns, please feel free to reach out to us at https://support.moonpay.com/.
Best regards,
MoonPay Customer Experience
Transaction is easy and quick
Transaction is easy and quick. No delays, always an email fallowing up after payment.
16 April 2026
Quick and easy
19 April 2026
Reply from MoonPay
Hello Charles,
We're sorry to hear the fees have been a concern and we appreciate you taking the time to share your feedback.
We want to be as transparent as possible about our pricing, so feel free to review our full pricing disclosure here: https://www.moonpay.com/legal/pricing_disclosure.
If you have any questions, our support team is always happy to help: https://support.moonpay.com
Very good this time it’s no hustle
Very good this time it’s no hustle. It was went well and very satisfied
15 April 2026
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