Thrilled with the quality and versatile design of the jumpers (moonbun) that I bought for my two preschool-aged granddaughters. One of them had one already but grew out of it and asked her mom if she... See more
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I’m not sure how I found my way on the Moonbun website, but I’m truly grateful that I did. I was looking at baby clothes for my niece, and literally everything I saw, I wanted! I ended up getting a be... See more
Moonbun jumpsuits are our absolute favorite! We are heading into our third size in these and will order even more colors this time. My little is a competitive dancer and these are our go-to change out... See more
This company has managed to make the simplest of clothes, especially w/ their jumpers for kids, but yet so unique & adorable that people turn their heads to l👀k at these adorable babies & kids w/ ado... See more
Company details
Information provided by various external sources
If you’re the busy parent to a newborn, you know it can be tricky to get out to a brick and mortar store for supplies. You also know how hard it can be to find unique baby items that look good AND meet the level of quality you want for your little one. Instead of packing up that stroller and diaper bag, you can browse our collection of baby clothes online from the convenience of your couch (or rocking chair, or while you walk the floor at 3:00am, or from on the floor beside the crib – we won’t judge). And while there may be lots of options to buy clothes online, ours come from around the world and all have one thing in common: quality. Our designer, unisex clothes mean you don’t have to get stuck in the “pink or blue” rut of dressing your little girl or boy. And bonus: it makes hand-me-downs a breeze, especially with clothing built to last - convenience AND style? That’s a parenting win-win. Plus, rocking designer clothes will make your mini-me the talk of the play gym and score you some super cool parent points.
Contact info
Level 13, 92 Albert street, 1010, Auckland, New Zealand
- contact@moonbunbaby.com
- moonbunbaby.com
4.6
Excellent
324 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It took a while for the items to get…
It took a while for the items to get delivered but it was very worth the wait. My daughter is adorable in the jumpers I bought her and we are so happy. Moonbun makes the cutest outfits for kids. I love them all!
26 July 2020
Unprompted review
I'm giving a 5 star review
I'm giving a 5 star review. I cannot say anything mean about a small company and let my review be the reason no one wants to buy from them. Even tho I feel I have a right to do so because of some things. I can say every email I sent to moonbun they got answered. They were very nice and apologetic. I did not know it was a small business. I don't know if this company has been in business very long and they haven't got the kinks out or couldn't handle the volume of orders they received. But I can say when my grand daughter's outfit's got to her. They were very cute. And she looked adorable in them. And that means a lot to this grammy.
26 July 2020
Unprompted review
Love Moonbun...
Great customer service! Great quality clothing. Adorable! Shipping time I found to be faster then others. Very pleased 😀 I will definitely continue to shop here.
23 July 2020
Unprompted review
Very pleased with my purchase
Although they took awhile to arrive, it was worth the wait. I am so pleased with my purchase of the high top colorful shoes for my granddaughter. She loves them and Have gotten so many compliments so I ordered 3 more pair in different colors! Have a brand new grandson so I bought an outfit for him as well. Will be shopping here in the future. Very pleased with my purchase.
23 July 2020
Unprompted review
3 months later I still have nothing
Ordered two items May 1st, its now almost end of July and I still have nothing. 3 months! I have written and I kept getting the same old apology but no clothing. My granddaughter is now past the size I ordered.
I called Visa and they promptly credited me back. Problem solved. Bye but Moonbun. Never again.
21 July 2020
Unprompted review
Reply from Moonbun
Dear Brandee, you are right apologies are definitely not enough and unfortunately, your package was one of the ones affected by the initial COVID delay of late April/ early May. The good news is we are now back to our 7 working day average delivery time consistently. There was no need to contact VISA, we are refunding all packages affected by that unfortunate delay past 45 days after shipment, so yours would have qualified. If you get in touch and reference this message we'll send you a piece of clothing completely free of charge, so that you can see how fast they are arriving at the moment :)
All the best,
Sara
Shipping process takes months!!
Unless you want to wait three months on your items do NOT order from them!!! Their customer service is the only thing that’s okay somewhat good. I still haven’t received my 2nd item or my refund from when I ordered in May this is not acceptable! I will NEVER EVER EVER order from this company again I’m sticking to amazon!!
18 July 2020
Unprompted review
Reply from Moonbun
That's totally unacceptable Jerlicia, you are right. If your package was shipped in May you are definitely entitled to a full refund, please reference this message and we'll issue it instantly. Our deepest apologies.
Sara
I bought two rompers for my…
I bought two rompers for my granddaughter. Delivery was reasonable given that we were in the middle of the pandemic. She loves her rompers!
16 July 2020
Unprompted review
Never Again!
I ordered my items on 6/25/20. It is now 7/13/20 and I still haven’t received my items. Had I known my items would be coming from a different country I would not have purchased them.
Prior to my purchase, I searched shipping reviews and found no information about shipping from outside of the U.S.
Dear Moonbun Baby, please disclose to your customers that shipping could take 1-3 months without COVID delays and 4-6 months with the additional delays. My order was fulfilled out of in Shenzhen, China!
It takes too long coming from a different country!!!!! 😣
Never again will I order from this company!!!!
16 July 2020
Unprompted review
Reply from Moonbun
Hi there,
Sorry about the experience you had with us. Our orders have never taken 4 to 6 months and are not currently taking 1-3 months. Most orders are currently getting delivered in 6-10 days US-wide. We own warehouses in the US, China, and Hong Kong but due to the vast amount of product variants in our stores, we cannot keep stock in all of them at once especially during COVID, son in some cases we need to ship directly from China. Again, apologies, we truly are doing our best.
It took almost 3 months to receive my…
It took almost 3 months to receive my complete order! Never ordering from this place again!
15 July 2020
Unprompted review
Reply from Moonbun
Hi Janeth, so sorry to hear sounds like your order was part of the ones affected in April/May by covid, customs held those orders for so long without giving notice. We are now back to 6-10 day shipping and things are running smoothly, but of course, what happened wasn't at all your fault so please get in touch with our support and reference this message, you'll get compensated for your troubles.
They care for their Customers
Update: as you can see below it wasn’t a great first impression. Sara personally reached out to me and wanted to make things right. She dug in and made calls to find where my stuff was and once she figured it all out sent me an update and quickly resent the items along with a gift of a tree. She is part owner of this little company and truly wants everyone to have a great experience with them. I’m looking forward to the outfits for my little girl. If you are having issues with your shipping just send them a email and Sara will help you figure it all out.
I never received the item I ordered back in May, I get that Covid had some deal with shipping but we are now in July and I get the same answer from “Sara” I have asked for a refund and they keep giving me the same BS to wait. I’m over waiting and now would just like a refund or resend send the items I paid for that would be good customer service not sending me the same email over and over again. I’m just thankfully I didn’t buy more then I did. I have told all my friends not to order from them and I will keep telling people. Worst experience ever!
14 July 2020
Unprompted review
Reply from Moonbun
Hello Tasha. Sara here, sorry we are truly overwhelmed with the volume of requests and I deeply apologize if the attention you received wasn't personalized enough. Rest assured we will resend your package (we are now seeing smooth 6-10 day shipping) or you'll receive a refund if that's what you prefer. Please reference this message when you contact us in case someone else gets assigned the ticket.
Regards and apologies again.
After missing one item from my order
After missing one item from my order. Moonbun’s communication and customer service has been quick and helpful. Received my missing item too.
11 July 2020
Unprompted review
I have looked at this website and…
I have looked at this website and thought about ordering for awhile. I am so happy I finally did. My experience with them was amazing. The service and communication is excellent. I cannot wait to gift my granddaughter with her new jumper. Will be ordering again in the near future!
9 July 2020
Unprompted review
I was unsure about ordering a pram from…
I was unsure about ordering a pram from this company as I hadn’t seen many reviews. I took the risk and I’m glad I did. My new pram is absolutely amazing and the service was incredible. Whenever I sent an email I had a reply within a few hours keeping me updated. Great service 100% recommend
Thank you
9 July 2020
Unprompted review
Bought this for my granddaughter
Bought this for my granddaughter. Worth the wait. Great fit and super cute! So happy that I bought 2 colors. My granddaughter LOVES it! 😃
9 July 2020
Unprompted review
Lovely clothes and great customer…
Lovely clothes and great customer services
7 July 2020
Unprompted review
Happy with my order!
Delivery took about a month, but I attribute that to Covid-19 and the fact that I’m on the other side of the world. But once I received them I loved them! The clothing looks exactly as described and seems true to size. Communications with company were responded to quickly (usually by following day, again...I’m on the other side of planet) and always answered to my satisfaction. I will definitely purchase from Moonbun Baby again!
5 July 2020
Unprompted review
I love ordering from this company!
I ordered this little red check sunsuit for the 4th of July and it was adorable on her. The size was as expected and the communication from Moonbun from ordering to shipping and follow up was amazing. I will definitely be ordering again
5 July 2020
Unprompted review
The simplest, but cutest outfit ever!
This company has managed to make the simplest of clothes, especially w/ their jumpers for kids, but yet so unique & adorable that people turn their heads to l👀k at these adorable babies & kids w/ adorable outfits!!!!!! Definitely worth buying an outfit from this company. I can also feel this company stands for all that is good 🥰
4 July 2020
Unprompted review
SO disappointed! Never again!
I just received my first order from Moonbunbaby and I am intrigued by the wonderful reviews. I checked the reviews before ordering for my infant granddaughter and was excited about the 6 items I ordered. Well, I am beyond disappointed. The quality of every item is extremely poor, the finish on the garments are very poor and there is no labelling of any sort on some of the articles of clothing (size, washing instructions, etc). The infant romper suit has no snaps on the bottom for diaper changes while a larger one does. Go figure. That same romper was to come with a matching headband but it did not come. It seems like it was a very rush job to get the clothing in the mail. I feel I am too embarrassed to give these to my daughter for my granddaughter, especially after showing her the adorable pictures of the items I purchased. I am very confused by some of these rave reviews. As for delivery time, it took about 4 weeks which was okay for me because of COVID. I live in Canada. I am SO disappointed. Never again!
3 July 2020
Unprompted review
Reply from Moonbun
Dear Jackie,
We've tried emailing you but there has been no response, hopefully this reaches you.
We would have loved it if you could have come to us with any communication in regards to the package as we would have made it up to you immediately. If the items did not meet your expectations we would have explained how to return them for a refund. If any of the items was damaged we would send a new one immediately at zero cost.
Kindly note that at Moonbun we are all about comprehension and transparency. We give a 24/7 customer service via contact@moonbunbaby.com and chat that I personally manage the customer support team to make sure the inbox is empty every night.
In regards to the snaps for the infant romper, we offer a variety of onesies with snaps, and others do not have snaps. It is specified in the product pictures.
If, in that case, there was a part of the romper missing, like the headband, again, this is something that we would resend no questions asked. But we never heard from you upon receiving the goods.
There is never a rush in packing, but mistakes happen. I am extremely sorry and it is unexcusable but we would love to make it up to you. I am sorry if that was not clear enough.
I am really sorry that the delay affected your order so much. It is definitely not the Moonbun-experience we wanted to give you.
As per the delay, unfortunately, the COVID situation really affected our delivery times.
We are working daily to try to make the best out of this situation.
As you may be aware, the virus affected some of the carriers and transport facilities.
Luckily things are getting way better now :)
We are happy to say that we are back to our 7-10 day deliveries.
That said, we would love it to make it up to you by resending the correct items or sending a new one as a token of apology. If you would like to return the items as well, please let us know.
Thank you for trusting Moonbun in times of uncertainty.
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