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MoonBrew Reviews 1,953

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, reviewers had a great experience with this company. Many customers praise the products for their good quality and effectiveness in promoting better sleep and relaxation, often without the common side effects of other sleep aids. People appreciate the variety of flavors, finding them delicious and enjoyable as part of their nightly routine. The products are often described as helping users fall asleep faster, stay asleep longer, and wake up feeling refreshed. However, some customers also noted significant issues with customer service, reporting difficulties in connecting with support, slow responses, and a lack of communication regarding order delays. A few other people also felt that the products were too sweet or that the packaging was wasteful, and some experienced problems with orders not being received or shipped in a timely manner.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers finding it affordable and effective for... See more

Quality

People report positive experiences with product quality, with many reviewers finding the sleep gummies and... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing significant... See more

Order

Reviewers mention ambiguous feedback about order, with many customers expressing significant frustration and... See more

User experience

Customers had ambiguous experiences with the user experience, with some reporting positive outcomes such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Moonbrew customer service and overall products are of good quality. I've been a longtime user of their hot chocolate for sleep and find that the benefits are level with the cost. I will say I'm disapp... See more

Rated 4 out of 5 stars

These gummies are great! They are almost addicting...lol! My major 2 reasons for not giving a 5-star review is that the gummies package doesn't come with enough product to last a full month before... See more

Rated 4 out of 5 stars

Good products, but I didn't really need the subscription. I didn't use the cocoa every single night, so I have a lot more than I need, even after postponing deliveries. Good taste. The gummies are waa... See more

Rated 4 out of 5 stars

The product itself is wonderful. Very tasty and my sleep has never been better. Dealing with the company however has not been easy or delightful. Customer Service is very difficult to connect with.... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

Sleep is now a ritual you’ll crave. In a perfect world, falling asleep would be as easy as finishing dessert - and MoonBrew is getting us pretty close. They've turned sleep support into something you’ll actually look forward to with soothing products powered by natural botanicals and adaptogens. With clinically backed ingredients like L-theanine, magnesium, and reishi mushrooms, MoonBrew supports deeper, more restorative sleep - without grogginess. It’s a delicious upgrade to your nightly wind-down, replacing pills and powders with something simple, effective, and genuinely enjoyable.

Our Promise to You

Written by the company

Mission Driven, Science Backed
Growing up, we watched our parents struggle with their sleep. We believed we could do better for them, and develop a more effective, natural aid for sleeplessness. Our goal has always been to share a sleep aid we’re proud of. We’re obsessive over safety standards, and it’s gotta be delicious. MoonBrew is our way of giving back to our parents. After seeing it change their lives, and hearing from thousands of people who have been helped by MoonBrew, we are honored to share it with you. Thank you for joining us on this journey.

60-day risk-free returns

Our guarantee to you

We want you to be happy with our products. We offer all customers a 60-day return policy (see details at moonbrew.co/policies/refund-policy)

Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Restful sleep at last.

I have tried many, and I mean many different options to help me sleep. Non have been successful at helping me to get to sleep and wake rested. Usually, the options knock me out and I wake up feeling horrible. This product, Moonbrew, well I feel like I fall asleep naturally and sleep all night. I am not overly sleepy to get up and take care of things if needed, can get back to sleep, and wake up feeling rested. I recommend this to anyone, but especially if you are a woman going through menopause. Thank you moonbrew!

25 March 2026
Rated 5 out of 5 stars

I love my MoonBrew evenings

I love my MoonBrew evenings! It has become part of my winding down ritual. Would love to try the gummies for travel but my body doesn’t tolerate alternative sweeteners. Please work your magic.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

This stuff is absolutely the worst…

This stuff is absolutely the worst tasting thing ever! It is so fake sweet that it overpowers the drink and takes hours to get out of your mouth! Experience tongue swelling and dizziness when taken . Beware of these fly by night companies charging big money for new fangled cures that only eat up your money ! They offer a money back guarantee!!!! GOOD LUCK WITH THAT !!! Scammers!!!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love the gummies

I absolutely love the gummies! I am able to fall asleep faster, stay asleep longer and wake up not feeling groggy! Added benefit that I didn't know, my nails are growing longer, stronger and faster than ever! I love it!

30 March 2026
Unprompted review
Rated 2 out of 5 stars

Shipping is so unbelievably slow I…

Shipping is so unbelievably slow I won’t even get to try it before I leave. It’s been “shipped” for 4 business days as of now and still isn’t even with usps yet. It’s just sitting there with their “carrier”. I’ll be returning it when it arrives. Trust level: low

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Best Sleep of my life!

I LOVE my MoonBrew. Not only am I getting my magnesium supplement but it also reduces my need to snack because it IS a snack itself! Not to mention the added bonus of the best sleep I've ever had. I wake up every morning feeling so refreshed and ready to rock!

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Allergy warning for gummies

Allergy warning for gummies

My husband ordered the strawberry gummies for me not thinking that the ingredients would include raspberry, apple, blackberry, kiwi, pineapple, banana and guava. All severe allergies that would have sent me to the hospital had I taken. I tried to look up the ingredients and didn't see them listed online.

23 March 2026
Unprompted review
Rated 2 out of 5 stars

Terrible customer service

I placed an order specifically to take on a trip. Apparently, when my order was placed they were out of stock but they neglected to tell me this. I reached out to find out what was going on with the delayed shipment, I took days to hear back from them. When they finally got back to me to tell me they had been out of stock, they told me it was too late to cancel as they had just shipped the product. The product derived well after I had left on my trip -- and when I no longer needed them. Horrible, horrible customer experience.

3 March 2026
Unprompted review
Rated 1 out of 5 stars

$88 paid no items delivered

I purchased two products totaling $88 on 3/8/26. The package has allegedly been 1 hour and 45 minutes from my home. Yesterday it said delivery will be 3/17. Today it says delivery unknown. I tried to use their website for resolution to no avail. The chat bot was unhelpful I tried five separate times hoping for support. The chat bot finally gave me a phone number to call which I did the first agent connected then hung up. I called back and the second agent told me this is Canada not America. I explained to her the chatbot gave me the number. She said so I would not have to call back she was going to have her American counterpart call me back in ten minutes. Well it has been over two hours. O went back to the site to try and get a refund through their refund process. After multiple attempts to get me to pick another item instead, at the end of the process I was told to place the items on the porch for pickup when they knew it had never been delivered. Thanks to another complaint I saw the reply to them and emailed the customer service email address provided to them. My response was unfortunately from a chatbot who told me to check my porch as the order has been fulfilled. This has been a very stressful experience for a product that is supposed to provide a sense of calm.

5/20/26
Back to update. Moonbrew continues to give me the runaround. Now, pretending my account number doesn’t exist. I had to send screenshots of my purchase screenshots from my credit card company, proving that they were paid and even after the dispute was fixed they still have had their money since March 8 they keep pretending they have no idea. All I want is to return their product that was not only sent to me late but damaged. I have video footage of two random guys dropping it off and throwing it on my porch. I have screenshots proving that they have been paid, but they still will not help me hands-down. The worst experience I have ever had.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

A Real Treat

The taste is great. Gives me a sweet "snack" before bed. I make my MoonBrew at 9 pm, watch a British gardening show, relax with pleasant surroundings and go to bed knowing I will have a good night's sleep. I wake at 7:30 each morning ready to have a good day. That's the routine of an 83 year old widow living a good life.

14 March 2026
Unprompted review

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