mookashops.com Reviews 634

was fast, polite and understood my issue

John was so awesome and helpful! He patiently waited for almost an hour on the online chat feature while my boyfriend & I tried to upload a video showing our problem (we're not the most tech savvy people & we experienced quite a few problems along the way trying to navigate Google drive and our WiFi wasn't cooperating :) haha). He even sent screenshots and instructions helping us figure out how to share our movie with him so he'd be able to view it. Above & beyond service, can't stress that enough. Thank you, John! You made our experience very pleasurable considering the trouble on our end :)

Quick and professional response from Alex. Alex walked me through some steps and it was determined, after I sent a quick video that a replacement was appropriate, with no hassle.

Excellent Customer Service. Have used large room Mooka (x2) for six months, during which they have run almost continually. First with smoky skies from forest fires, and later with shedding dogs. They have been really helpful. Dealt with great customer service agent today working through replacement filters. Well done!

Russel was very attentive and professional. He got back to me very promptly every time and resolved my issue quickly and efficiently. Great customer service experience overall!

Christine has been a great help with my refund and I already got it .. Unfortunately I had to return product but I would shop with Mooka again ❣️

My new Air Purifier works great and looks wonderful in my bedroom! I feel like I can breath better and the air seems cleaner! think I get another on for my kitchen!
Love it!!

I had an issue with the power cord to my air purifier and customer service went above and beyond to help make the situation right. Really great company and great customer service!

After about 60 days the air purifier quit working. After contacting Joy at customer service, they are sending me a replacement at no charge. Great customer service.

Help with power supply adapter replacement.
Agent was very helpful and prompt. Helped with identifying a replacement right away, no hassle.

The agent solved my problem quickly and it makes this product rated higher in my opinion.

Christine was very helpful in resolving my issue. She was courteous and understood my concern. She resolved the problem quickly.

Quick and efficient, well done.

I love my Mooka so much that this is actually my second Mooka purchase. I have a lot of allergies and have to take meds almost every day. After the purchase of my first Mooka I noticed an immediate difference and didn't have to take meds for a full six days! Bought another one for the bedroom and love it. It is lightweight and can easily be moved. It is quiet and you notice the difference in the air. Since I have gotten my Mookas I notice that my breathing is even better and I don't have breathing issues. Highly recommend a Mooka or two for your home!

Support was great...

I am sad that I was not able to get a replacement since I live outside US, but they were able to refund and always very friendly.

Customer service rep on chat was extremely helpful. She made me a very satisfied customer for a great product!

this is a excellent mini projector, the price was great. picture quality is excellent.

Recently had an issue with an air purifier. Contacted customer service and they are working fast to resolve it. Great service.

Speaking with Rey he wasn’t able to troubleshoot my issue with my brand new BL-69 but he quickly realized that I would need a replacement and processed that for me. I should be receiving a replacement within two weeks.