MooGoo Skin Care Reviews 13

I've struggled with eczema my whole life, and unfortunately this was the worst product I have tried.
My skin was somewhat manageable with Cetaphil's ezcema cream after a few months of use, but I was looking for something stronger. I began using MooGoo pink ezcema cream twice a day, and within a few days it actually made my skin worse. It re-aggravated the skin I'd worked so hard to heal and spread my ezcema. It's not just itchy, it's painful and actively damaging. I've now switched back to Cetaphil to undo the damage and bring down the stinging, but a few days of MooGoo use set my recovery back months. I'm in pain, I'm bleeding, and I'm so upset.
I've emailed back for a refund but haven't heard back. I've also tried leaving a honest review twice on their website, but I think they keep getting deleted for being one-star.

I turned to MooGoo a few years ago to help with scalp issues after reading positive commentary and in the hope that something natural would help. While it did initially help with the scalp issues I was having, the attention soon turned to how it absolutely destroyed my hair - turning it to straw, rejecting any product and becoming incredibly water repellant when washing. It was truly shocking how the shampoo had affected my hair which had been previously soft and beautiful hair albeit with scalp issues. I had to stop using MooGoo. My hairdresser who I had been friends with for years asked what I was using and at the mention of MooGoo said that it was absolutely not uncommon in her experience for clients to have similar experience. I will never use MooGoo shampoo and conditioner again and off the back of my experience, won't use anything else from their range.

Love this brand, started using it a couple of years ago since using the Yuka app to guide my purchases. All MooGoo products rate really highly, and no products rate low, which is very rare to find. I've tried a lot of their products and have sensitive skin and have no reactions or irritation from these products. I now use their moisturiser (for my face and body), their face wash, body wash, shampoo and conditioner regularly, as well as the soothe balm, which is my favourite one.
I'm also really happy they're Australian owned and made, and like the prices, sales, notes in the boxes and the extra products they sometimes gift with an order.
I was motivated to write this review because I just listened to ABC background briefing on sunscreen and was really impressed with the owner's ethical and proactive behaviour.
This made me reflect on what a relief it is to be able to trust and rely on a brand for my family's skincare.

Awful. Don't use.
I have used them a few times. The products are ok if expensive so I wait for the 'offers'. However beware, they tell you there are discounts but then take the discount away as you are paying.
I just spent ages ordering some products because I was promised 15% off. I kept checking back to see if it was working. As soon as I paid, I checked the invoice email. Between ordering and payment they had taken away the 15%. I triple checked the discount was applied so they definitely took away the discount, as I pressed 'buy'. I thought this must be a tech glitch so I emailed them immediately, within minutes of the transaction, asking them to honour the 15% offered. However when they (Courtney) refused to, it became obvious that this was not a tech glitch but something that is business as usual. I am 100% sure the 15% discount was there, I checked several times. but they made it disappear as the payment went through. Minutes later they wouldn't refund me or honour the 15%. i will never ever trust them again. Customer lost. I'm telling as many people as possible to avoid them as they promote themselves to vulnerable people with cancer who really don't need this stress.

im annoyed that i have only just discovered moogoo. im 35 and have tried alot of different products, some of which making my conditions worse or better but literally 3 days after using the shampoo and conditioners from moogoo - i can't explain with words how much better off i am. the lip balm is also ripper and i will be shopping the store for other products to replace my moisterisers and lotions too

This review is about the lack of customer service not any product. 5 Days ago I placed an order and have still not seen that order shipped. I have received three stupid e-mails (SPAM) since I placed the order but nothing with tracking information. I emailed moogoo and asked where my order was and as yet had NO RESPONSE. All other orders I placed the same day arrived days ago so I am thinking this MooGoo shop is a SCAM.

After purchasing as many MooGoo products as possible and offering them to be used by my family over Christmas - all the daughter in laws and my daughter agreed the shampoo and conditioner are absolutely amazing. Leaving our beautiful hair so glossy and shiny and healthy in every way. The natural milk wash leaves your skin feeling so nourished and the deodorant has completely omitted any odour and is a gamechanger still yet to use all the products but have totally started to switch over to MooGoo!!! We love it!!!

Always have a great experience with MooGoo moisturisers

Great customer service, nice company to deal with

I lost all hope on the skin round my eyes 👀
I tried all steroid creams I tryed everything but had no success until I came across moogoo within 3 days my eyes were fully healed I was so happy with the results I haven’t stopped telling my friends & family about this fantastic company I will definitely be purchasing again ❤️

Court gave my sister a free gift with the order she put through, I thought that was really good customer service and definitely a nice gesture!

I could not wait to give my feedback :)) I ordered shampoo, conditioner, shot protein leave in, sunscreen, face creams, milk wash and deodorant. I can say that I absolutely love MooGoo! Great quality and effectiveness. Surprisingly, this producs matches with my hair and skin needs. Is free from nasties, something that I really value. I feel that all what Moogoo does they do it with care. Creams are concentrate and moisture very well. Shampoo leave hair heavenly beautiful. I am so pleased. Thank you so much Moogoo.

When buying online in the UK it says at checkout you can’t pay in GB Pounds.
Ringing and writing to customer care brings no response.
The 0800 number says leave a message. All in all it screams don’t bother.