Montirex Reviews 12,758

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 5,917 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, noting the premium materials, comfortable feel, and stylish designs. Many people appreciate the excellent service, highlighting the ease of ordering, quick responses, and efficient handling of issues. Reviewers are also happy with the overall value and the wide selection of items available. However, some people were dissatisfied with delivery services, mentioning lost parcels, delayed arrivals, and issues with next-day delivery not being fulfilled. There were also occasional concerns about inconsistent sizing across different products, making it a gamble whether items would fit. A few customers experienced issues with product durability, such as zippers breaking or fabric tearing after minimal use.

What people talk about most

Product

Customers generally express satisfaction with the product quality, highlighting excellent materials,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of clothing,... See more

Order

Consumers find order to be ambiguous. Many customers praise the ease of ordering, fast delivery, and quick... See more

Service

Clients share positive opinions on service, consistently praising the speed and efficiency of the company.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just received my Montirex short set with the t-shirt and windbreaker and I’m seriously impressed. The quality is top tier – the material feels premium, lightweight and really comfortable. The fit is p... See more

Company replied

Rated 5 out of 5 stars

The sale was great usually you can't find certain sizes. I managed to get a whole tracksuit, shorts, tshirt and a zip long sleeve top all matching. I was given free delivery within 3 days and a first... See more

Company replied

Rated 5 out of 5 stars

Website was easy to navigate and the item arrived quickly and well packaged. Really impressed with the quality of the joggers having previously only having bought shorts, t-shirt and jacket for my so... See more

Company replied

Rated 5 out of 5 stars

I’ve had a great experience with Montirex. The zip on the jacket I ordered for my son came off after a couple of wears. I emailed customer service and got really quick responses. I sent them some phot... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Montirex is a challenger sports performance brand built on passion, perseverance and quality. We fuse the best in sport, style and outdoor to create the ultimate performance wear for athletes and adventurers of all abilities. Designed and manufactured with durability, an eye for innovation and a focus on fabrication, our products enable you to take on any challenge.  Colour, cut and design are integral to everything we do, because confidence powers performance. We are Montirex, Challenge Accepted.


Contact info

4.1

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time experience buying online…

First time experience buying online from Montirex. Had a few issues ( probably of my own making!).
Contacted customer service and couldn’t fault their response time and how they resolved my issue. Excellent

28 April 2026
Unprompted review
Montirex logo

Reply from Montirex

Hello Gerry,

Thank you for your kind feedback. We’re really pleased to hear that your first experience shopping with us went well overall, and that our customer service team were able to assist you quickly and resolve the issue.

We really appreciate your support and hope to welcome you back again soon.

Kindest regards,

The Montirex Team

Rated 1 out of 5 stars

I never received the package,

I never received the package,

20 April 2026
Montirex logo

Reply from Montirex

Hello Gill,

We’re very sorry to hear that you have not received your parcel, especially as the tracking shows it was delivered on 23/04. We understand how frustrating this must be.

I have checked the email thread and can see that our customer service team reached out to you on Monday to help resolve this matter, but we have not yet received a response. Could you please check your emails at your earliest convenience and reply so we can continue assisting you?

We’re keen to resolve this for you as quickly as possible and appreciate your cooperation.

Kindest regards,

The Montirex Team

Rated 1 out of 5 stars

As I’m still waiting for my parcel been…

As I’m still waiting for my parcel been waited mf for nearly 1 month now not very happy

14 April 2026
Montirex logo

Reply from Montirex

Hello Jonny,

We’re very sorry to hear that you’ve been waiting so long for your parcel, and we completely understand your frustration—this is not the experience we want for our customers.

I have checked the tracking information and can see that your order was marked as delivered on 23/04. If you have not received the parcel, please contact our customer service team directly so we can investigate this for you as a priority.

We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this.

Kindest regards,

The Montirex Team

Rated 1 out of 5 stars

I have not received my last order yet…

I have not received my last order yet and unsure if and when i will.very disappointed with the delivery company Evri 😕 they were a birthday present for someone. To late now .

21 April 2026
Montirex logo

Reply from Montirex

Hello Colin,

We’re really sorry to hear that your order hasn’t arrived and understand how disappointing this must be—especially as it was intended as a birthday gift.

While delivery is handled by Evri, we completely appreciate that this reflects on your overall experience with us. This is not the level of service we aim to provide.

Our customer service team has reached out to you directly to help resolve this as quickly as possible. If you have any additional information to share, please feel free to respond so we can continue assisting you as a priority.

Thank you for bringing this to our attention, and we’re sorry again for the inconvenience caused.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

I purchased two coats for my boys and…

I purchased two coats for my boys and one of the zips was faulty, I contacted the customer service and had super fast replies and sorted the issue out with a replacement right away, the customer service was brilliant. Also the quality and feel of the material on the coats are amazing! Will definitely order more from here.

28 April 2026
Unprompted review
Montirex logo

Reply from Montirex

Hello Shannon,

Thank you for your detailed feedback. We’re very sorry to hear about the issue with the zip on one of the coats, but we’re really pleased our customer service team were able to resolve this quickly and arrange a replacement for you.

It’s also great to hear that you’re happy with the quality and feel of the coats. We truly appreciate your support and look forward to welcoming you back again soon.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars
Montirex logo

Reply from Montirex

Hello Karen,

Thank you for your feedback. We’re really pleased to hear you’re happy with the clothing and quick delivery. We appreciate your support and hope to see you again soon.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Amazing super fast delivery

Amazing super fast delivery

14 April 2026
Montirex logo

Reply from Montirex

Hello Billy,

Thank you for your feedback. We’re really pleased to hear you were happy with the super fast delivery. We appreciate your support and hope to see you again soon.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Excellent clothing good quality

Excellent clothing good quality

14 April 2026
Montirex logo

Reply from Montirex

Hello Vikki,

Thank you for your feedback. We’re really pleased to hear you’re happy with the excellent clothing and good quality. We appreciate your support and hope to see you again soon.

Kindest regards,

The Montirex Team

Rated 1 out of 5 stars
Montirex logo

Reply from Montirex

Hello Callum,

We’re really sorry to hear that you still haven’t received your order — we completely understand how frustrating this must be.

Please reach out to our customer support team with your order details so we can look into this for you straight away and provide you with an update as quickly as possible. We’ll do everything we can to get this resolved for you.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Great service very quick delivery

Great service very quick delivery

13 April 2026
Montirex logo

Reply from Montirex

Hello Lisa,

Thank you so much for your kind feedback — we really appreciate it!

We’re glad to hear you were happy with the service and that your order arrived quickly. We hope you enjoy your items, and we look forward to seeing you again soon.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Shorts

Good fit good quality.

20 April 2026
Montirex logo

Reply from Montirex

Hello Jon,

Thank you for your feedback — we really appreciate it!

We’re glad to hear you’re happy with the fit and quality. We hope you enjoy wearing your items, and we look forward to serving you again in the future.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Love the quality of the clothes and…

Love the quality of the clothes and delivery is always quick

20 April 2026
Montirex logo

Reply from Montirex

Hello Jennifer,

Thank you for your kind feedback — we really appreciate it!

We’re so pleased to hear you’re happy with the quality of the clothing and that delivery has been quick and reliable for you. We hope you continue to enjoy your items, and we look forward to seeing you again soon.

Kindest regards,

The Montirex Team

Rated 1 out of 5 stars
Montirex logo

Reply from Montirex

Hello Chris,

We’re really sorry for the frustration this situation has caused.

We’ve checked your order and can confirm that a refund was issued to your original payment method yesterday. Please note that it can take a few working days for the funds to appear in your account, depending on your bank or payment provider.

If there’s anything further we can help with in the meantime, please don’t hesitate to reach out to our support team.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Montirex magic

Itemslook great and are also good fit. Very pleased as colours are unique

20 April 2026
Montirex logo

Reply from Montirex

Hello David,

Thank you for your lovely feedback — we really appreciate it!

We’re so pleased to hear you’re happy with the fit and that you’re enjoying the unique colours. It’s great to know the items have met your expectations, and we hope you continue to enjoy wearing them.

We look forward to seeing you again soon.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars
Montirex logo

Reply from Montirex

Hello Ray,

Thank you for your feedback — we really appreciate it!

We’re glad to hear you’re happy with the quality and that your order arrived on time. We hope you enjoy your items, and we look forward to seeing you again soon.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Delighted with this purchase.

Have bought from this brand several times. Jacket is great. Light, waterproof and with many pockets.
Ideal for grandson as he is walking the West Highland way. Delighted with this purchase.

20 April 2026
Montirex logo

Reply from Montirex

Hello Mary,

Thank you for your continued support and kind feedback — we really appreciate it!

We’re so pleased to hear you’re happy with the jacket and that it’s proving to be lightweight, waterproof, and practical with plenty of pockets. It’s especially great to know it will be useful for your grandson on the West Highland Way — what an amazing journey!

We’re delighted you’re pleased with your purchase and look forward to welcoming you back again soon.

Kindest regards,

The Montirex Team

Rated 1 out of 5 stars

My parcel was stolen I don’t directly…

My parcel was stolen I don’t directly blame this down to montirex I blame it on evri as they left my parcel outside the door on a busy road and the delivery driver signed this parcel him self an the parcel was not left at the door

20 April 2026
Montirex logo

Reply from Montirex

Hello Jack,

We’re really sorry to hear about your experience – we understand how frustrating and concerning this must be.

We take situations like this very seriously, especially where a parcel may not have been delivered in line with the expected process. As Evri is our delivery partner, we’d like to look into this further for you and raise this directly with them.

Please reach out to our customer support team with your order details so we can investigate this fully and work towards a resolution for you as quickly as possible.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Came in good quality and quick on…

Came in good quality and quick on standard shipping

1 April 2026
Montirex logo

Reply from Montirex

Hello Reuben,

Thank you for your feedback — we really appreciate it!

We’re glad to hear you’re happy with the quality of your order and that it arrived quickly on standard shipping. We hope you enjoy your items, and we look forward to seeing you again soon.

Kindest regards,

The Montirex Team

Rated 5 out of 5 stars

Fast reply when I had an issue and…

Fast reply when I had an issue and quickly resolved.

13 April 2026
Montirex logo

Reply from Montirex

Hello Kenny,

Thank you for your kind feedback — we really appreciate it!

We’re glad to hear our team was able to respond quickly and resolve the issue for you. Providing a smooth and supportive experience is really important to us, and it’s great to know we met that for you.

We look forward to seeing you again soon.

Kindest regards,

The Montirex Team

Rated 3 out of 5 stars

Sizes continuity

Your sizes are all over the place there is no continuity of the sizes of your tops, shorts or tracksuits. It feels like a gamble when you order on whether your items fit or not.

20 April 2026
Montirex logo

Reply from Montirex

Hello Craig,

We’re really sorry to hear that you’ve had this experience with sizing — we understand how frustrating it is when items don’t feel consistent or predictable.

We appreciate your feedback, as getting fit right across all products is something we take seriously. We do work from set size guides, but we understand that differences between styles can sometimes lead to inconsistency in how items feel when tried on.

Your comments will be passed on to our product team for review, as feedback like this helps us improve.

If you’d like, our customer service team would also be happy to help with sizing advice for any specific items before you place an order.

Kindest regards,

The Montirex Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look