Montford Co Reviews 150

TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the products, often finding them to be of poor quality, made from cheap materials, and not matching the descriptions or images advertised. Customers frequently reported issues with orders, including long delivery times and items not arriving as expected. The refund process was also a major point of frustration, with many struggling to obtain full refunds or being offered partial refunds and gift cards instead. Some people were dissatisfied with the return policy, noting difficulties in returning items due to short deadlines, the requirement to send items back to China at their own expense, and a lack of clear return details. Conversely, a small portion of people were satisfied with their purchases, describing products as good quality, well-made, comfortable, and fitting as expected.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality. Many reviewers express significant... See more

Quality

Consumers find quality to be ambiguous. Many reviewers express significant disappointment, describing... See more

Refund

Users describe negative interactions with refund. Many customers report significant difficulties in obtaining... See more

Return policy

Reviewers highlight negative aspects of the return policy. Many customers report that returns must be sent to... See more

Order

Clients share negative opinions on order experiences. Many reviewers report long delivery times, with some... See more

Based on these reviews

Rated 3 out of 5 stars

The 2 dresses I ordered took a long time to arrive and when I eventually received them, I was very disappointed with the material which is cheap and synthetic. I was expecting a lightweight cotton dre... See more

Company replied

Rated 3 out of 5 stars

I have had the same experience as others leather boots that looked great arrived plastic and awful quality and did not fit. On asking for a refund advised to return to China, that is misleading as n... See more

Company replied

Rated 3 out of 5 stars

The delivery took a while to arrive. Now that I have the shoes. It is in good quality, the packaging good do with improvement.

Company replied



Contact info

2.7

Poor

TrustScore 2.5 out of 5

150 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 68% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Please do not use this company.

Please do not use this company.
The XL clothes I bought came too small that even my 11 year niece couldn't get into them. They also were extremely poor quality, bad stitching and tbh like rejects from Shein ! It made Shein look like Gucci !
They then refused to send My return label and you have to post to china, even though the company is registered under The Netherlands.
Then on disputing this they start bargaining with you, saying keep the stuff and we will give you 50% back. Completely wrong and completely against any trading standards.
It's just been a headache.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Item Not as Described & No Working Customer Support!

I ordered a jumper from this company and the item I received was nothing like the one advertised on their website. The colour shown online is a deep forest green, but the jumper delivered is an olive green. The zip in the product photo is silver metal, yet the one I received has a green plastic zip. It also arrived with no manufacturer label and no care labels, which immediately raised concerns about its quality.

The website states that the jumper is a cotton blend, but the item I received is clearly synthetic and feels nothing like cotton. This makes it even more obvious that the product is not as described.

The overall quality is extremely poor and feels like a cheap replica of the product shown online. I had bought it as a gift, but it’s completely unsuitable.

I tried contacting the company using the email address provided on their website to request a refund, but every message bounced back as “failed to deliver.” There appears to be no working way to reach them, which makes the whole experience feel highly questionable.

Based on my experience, I would strongly advise others to avoid this company.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Clean minimal design

Well made with a clean, modern look.

12 March 2026
Montford Co logo

Reply from Montford Co

Hi Alex,

Thank you for the great review! We’re so glad you are happy with the item/s and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 1 out of 5 stars

Impossible to return items as you have…

Impossible to return items as you have to pay all fees and custom fees and give them detailed information so just dont bother as there are so many other companies you can buy from

8 April 2026
Unprompted review
Montford Co logo

Reply from Montford Co

Hi,

We appreciate your feedback and we truly value your overall experience and would love the opportunity to make things right.

Kindly provide your order details so we can resolve this as quickly as possible?


Team Montford & Co

Rated 5 out of 5 stars

Very impressed overall

Excellent stitching, material and fast delivery.

24 March 2026
Montford Co logo

Reply from Montford Co

Hi Ethan,

Thank you for the great review! We’re so glad you are happy with the material of the items and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 1 out of 5 stars

The worst company ever

The worst company ever. RIP offs. Stay well away. Cheap and nasty. Customer service is dreadful.
Just look at all the negative reviews. STAY AWAY.

17 December 2025
Unprompted review
Montford Co logo

Reply from Montford Co

Hi,

We appreciate your feedback and we truly value your overall experience and would love the opportunity to make things right.

Kindly provide your order details so we can resolve this as quickly as possible?


Team Montford & Co

Rated 4 out of 5 stars

Solid quality

Good fit with solid materials.

11 March 2026
Montford Co logo

Reply from Montford Co

Hi Jack,

Thank you for the great review! We’re so glad you are happy with the fit of the items and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 5 out of 5 stars

Quality stands out

Comfortable, holds shape and washes well.

13 March 2026
Montford Co logo

Reply from Montford Co

Hi Matthew,

Thank you for the great review! We’re so glad you find the items comfortable and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 5 out of 5 stars

Perfect everyday piece

Comfortable, well made and easy to style.

12 March 2026
Montford Co logo

Reply from Montford Co

Hi Sam,

Thank you for the great review! We’re so glad you are happy with the items you received and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 4 out of 5 stars

Happy with purchase

Overall very happy with the item.

20 March 2026
Montford Co logo

Reply from Montford Co

Hi Jack,

Thank you for the great review! We’re so glad you are happy with the items and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 5 out of 5 stars

Excellent value

Looks more expensive than it actually is.

16 March 2026
Montford Co logo

Reply from Montford Co

Hi Jack,

Thank you for the great review! We’re so glad you are satisfied with the items you received and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 1 out of 5 stars

Everything about this company is awful...

Ordered a pair of shoes that took 4 weeks to be delivered and then due to wrong size had to return. Initially we had no response from the company about how to return, after another week they responded advising we had to pay for the return which had to go back to China. Another option was to accept a 25% refund and 20% voucher for another order. Quite why they think we will be using them again, terrible experience.

2 April 2026
Unprompted review
Montford Co logo

Reply from Montford Co

Hi,

We appreciate your feedback and we truly value your overall experience and would love the opportunity to make things right.

Kindly provide your order details so we can resolve this as quickly as possible?


Team Montford & Co

Rated 5 out of 5 stars

Clean and comfortable

Minimal look that’s very comfortable.

21 March 2026
Montford Co logo

Reply from Montford Co

Hi Ben,

Thank you for the great review! We’re so glad you find the items you received comfortable and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 5 out of 5 stars

Exceeded expectations

Thick premium fabric and great everyday cut.

17 March 2026
Montford Co logo

Reply from Montford Co

Hi Harry,

Thank you for the great review! We’re so glad you find the items you received premium and comfortable and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

Rated 1 out of 5 stars

AVOID LIKE THE PLAGUE!!!!

Avoid these absolute scam artists like the plague! The products are absolute dogsh*t quality. Leather boots have never seen leather in their life. Reek of chemicals. Visible glue seepage. Nothing like the images, clearly dropshipped from some awful sweatshop, customer services non-existent (emails returned with a "mailbox full" error which tells you A LOT).

Marginally more fun than a painful venereal diease.

23 March 2026
Unprompted review
Montford Co logo

Reply from Montford Co

Hi,

We appreciate your feedback and we truly value your overall experience and would love the opportunity to make things right.

Kindly provide your order details so we can resolve this as quickly as possible?


Team Montford & Co

Rated 1 out of 5 stars

Awful

Awful. I paid nearly £100 for two pairs of boots. Came over a month late, turns out they are nothing like the image. The boots look nothing like the image, no weight what so ever, no grip on the soles, plastic and cheap looking and the sizing is horrendous. By the looks of the reviews I won’t even bother asking for a refund or return, this company is not a real company, scam company all over

31 March 2026
Unprompted review
Rated 4 out of 5 stars

Good material

Nice fabric with a solid fit.

19 February 2026
Montford Co logo

Reply from Montford Co

Hi Callum,

Thank you for the great review! We’re so glad you find the fabric of the items nice and had a great experience with us. We truly appreciate your support and look forward to serving you again soon!

Team Montford & Co

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look