Monteverde Cloud Forest Family House logo
Visit website

Monteverde Cloud Forest Family House Reviews 3

•
TrustScore 4 out of 5

4.0

Hotel
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Hotel
  2. Bed & Breakfast
  3. Hostel
  4. Lodging
  5. Tour Agency
  6. Tourist Information Center

Written by the company

Monteverde Cloud Forest Family House is a local family-owned and operated entrepreneurship with over 20 years of experience in the tourism industry, located in a quiet, residential neighborhood that is a 5-minute walk from the town of Santa Elena. We specialize in providing authentic experiences to our guests while staying with us. The Family House was founded in 2018, with the purpose of offering visitors a comfortable, convenient, economical and cozy place to stay in Costa Rica and above all, excellent customer service. Stay with us and let us be your Costa Rica Travel Guide. We will remove the hassle and stress of navigating on your own. We help you book Hotels, Transportation and Experiences while still being flexible with your travel schedule and needs. We know all of the best places, activities, and the most scenic site in the area. Our reliable and welcoming family members, who are eager to help you move safely around the area will make sure you have the most cultural and personalized experience while you’re visiting.

Contact info

4.0

Great

TrustScore 4 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very welcoming and warm person

Very welcoming and warm person.
The places are very pleasant and friendly.
The staff is friendly and helpful.
Rich and balanced breakfast.
He helps us with Park reservations and transportation.
He’s advising us on what to do.
Thanks to the team.

15 July 2023
Unprompted review
Monteverde Cloud Forest Family House logo

Reply from Monteverde Cloud Forest Family House

Dear Lucas,

Thank you so much for your kind and heartfelt feedback. We are absolutely thrilled to hear that you had such a wonderful experience during your stay with us.

At Monteverde Cloud Forest Family House, we take great pride in providing a welcoming and warm atmosphere for all our guests. Your comfort and happiness are our top priorities, and we are delighted that you felt well taken care of.

We are glad that you found the places pleasant and friendly. Monteverde is a truly enchanting destination, and we love sharing its beauty and charm with our guests.

Our team is dedicated to ensuring that your stay is as enjoyable as possible, and we are pleased that you found them friendly and helpful. Providing excellent customer service is a cornerstone of our philosophy, and we're glad that their assistance made your stay even more memorable.

A rich and balanced breakfast is essential to starting your day on the right note, and we're delighted that you enjoyed it. Our aim is to offer a delightful culinary experience that caters to all tastes and preferences.

We are also thrilled that our assistance with park reservations and transportation was helpful to you. We want to make sure you can explore the best of Monteverde without any worries.

Lastly, we appreciate your kind words about our advice on what to do. We love sharing our knowledge of the area and suggesting activities that suit your interests, so you can make the most of your time here.

Thank you for acknowledging our team's efforts. Your appreciation means the world to us, and it motivates us to continually strive for excellence.

We are grateful for your trust in us, and we look forward to welcoming you back to Monteverde Cloud Forest Family House in the future.

Pura Vida!

Justin, owner
The Monteverde Cloud Forest Family House
WhatsApp and Telegram: +506 8578-4040

Rated 5 out of 5 stars

Very nice hotel

Very warm welcome. The place is clean and spacious. The beds are comfortable and the breakfast is very good.
The staff are very welcoming and accommodating. They advised us on what to do in Monterverde. All the best!

15 July 2023
Unprompted review
Monteverde Cloud Forest Family House logo

Reply from Monteverde Cloud Forest Family House

Dear Guillaume,

Thank you so much for sharing your lovely feedback with us. We are thrilled to hear that you had a wonderful experience during your stay with us in Monteverde.

We take great pride in offering a warm and friendly welcome to all our guests. Your comfort and satisfaction are our top priorities, and we are delighted that you found the place to be clean, spacious, and equipped with comfortable beds. Ensuring a cozy and relaxing environment is essential to us.

We're glad that you enjoyed our delicious breakfast. We believe that a good start to the day with a hearty meal is crucial for our guests to have a memorable and energizing experience.

Our team is dedicated to providing exceptional service, and we're pleased that you found them welcoming and accommodating. It's our pleasure to offer advice on what to do in Monteverde, and we're thrilled that our recommendations enhanced your experience and allowed you to make the most of your time here.

Your kind words and appreciation mean the world to us. Thank you for choosing our establishment for your stay in Monteverde. We wish you all the best in your future travels and endeavors.

Should you decide to visit Monteverde again or need any further assistance, please don't hesitate to reach out to us. We would be absolutely delighted to welcome you back and provide you with another wonderful stay.

Pura Vida!

Andres, owner
The Monteverde Cloud Forest Family House
WhatsApp and Telegram: +506 8578-4040

Show reviews in all languages. (3 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look