Montblanc Reviews 428

Horrible products, you can buy a pen and 6 months later it break down and you can't even put the cap on. Yes they are professional, yes they are polite, but to stand behind a $550 pen and the materials are breaking down after 6 months of occasional use from pulling it out of the China cabinet? And not consider it defective? Tough lesson learned to not waste money thinking I was buying a pen to last years, a uni-ball doesn't have its cap break for only $2. Buyer beware, yes your getting a nice looking product but poor quality and craftsmanship only lasts 6 months, they do not stand behind their products. The products they produce are no longer what they once were. I have a Meister struck pen from the 90s and it's perfectly fine, the quality control is no longer there now a days.

I read some mixed reviews here but trusted in the Montblanc name and bought a watch from them which arrived within 4 working days in superb condition. The UPS tracking was great and the item is pure quality. I’d always buy from them direct now.

YOU GUYS SHOULD BE OUT OF BUSINESS !! BAD BADDDDDDD ...YOUR CUSTOMER SERVICE AND ITEMS YOU SELL SUCKS !!! I HAVE BEEN WAITING TO GET A REFUND FOR MONTHS AND NOW I GET AN EMAIL SAYING THAT THE ITEM I NEVER USED AND WAS SENT BACK THE NEXT DAY IS NOT IN THE SAME CONDITION IT WAS SENT TO ME .... SO NO REFUND !! YOU GUYS ARE A JOKE ... WILL NEVER BUY ANYTHING FROM THIS STORE AGAIN ...

i wish there was a -100 starts to rate you guys !!! worse customer service... wish i would have read all the bad reviews before purchasing anything from you .. i bought a money clip as a gift to my boyfriend, he didnt like it, of course never used it, i returned it and i was never able to get a refund back , they say the item was not received in the same condition that it was sent ... I WILL LET EVERYBODY KNOW ABOUT THIS EXPERIENCE AND WILL NEVER EVER BUY ANYTHING FROM YOU GUYS AGAIN !!!!!

I was given a Montblanc fountain pen as a gift two years ago. Used it for about a week and the ink flow was terrible. Tried it several times since with the same results. Was excited when I received it. Now I'm equally excited to toss it in the garbage can. Save your money! A $5 pen will perform better than a Montblanc.

Very bad, you can’t actually contact anyone. I would really like my money back. Absolute rubbish.

Why one would pay premium prices for their products. Their customer service it totally rubbish. They don't really give a damn or try to resolve any issue. Don't even bother reply to emails. Don’t waste money they are rubbish.

I ordered an item via the website and it arrived broken. Despite sending photos to show the poor state of the product, Mont Blanc would not refund without receiving the item back. Which we had to arrange through UPS ourselves. The customer service received while trying to sort this was terrible and I’m still awaiting a refund or replacement 3 months later. I currently have neither the product nor the refund. Poor product, poor service. Il never buy from them again!

Worst website I have ever used.. Stay away. Very bad customer service. They dont answer you, if they do after a week of waiting. they respond is not be helping you. I had to wait 6 weeks for my order to arrive. No explanation, no help. Montblanc lost another customer thanks to their website.

This company have what must be worlds worst customer service. After having been in touch with a Jospeh Degatano I have decided to never buy a Montblanc product ever again!

Being a supplier to Montblanc is a nightmare, you never get paid on time! We have therefore today decided to STOP all deliveries to Montblanc.

AVOID!!!!
I wish I would have read these bad reviews before ordering...they are all so accurate!
Ordered a wallet as a gift and paid extra for it to be gift wrapped and sent to the office address. The gift arrived half opened and with the gift wrapping torn, you would think a company who claims to specialise in luxury and high quality would immediately apologise and accommodate a refund.
That was not the case! Instead they told me I can return the item (which was a gift how embarrassing would that be to ask for it back!) OR I can order something else from there website.
Order from aspinal or any where else unless you enjoy horrible aftercare...

I received a Mont Blanc Fountain pen as a gift from my Pupil Mentor as I had just been Called to the Bar I and I called the UK Customer Service number as I had some questions regarding the appropriate ink cartridge. I found the customer service officer was incredibly terse. I have never encountered such a lack of professionalism. Should I wish to purchase fountain pens in the future, I will not be using Mont Blanc.

Really I am so disappointed from the service I receive from Montblanc UAE as my wallet leather started to peal from inside where no fraction at all in this part while it is still under warranty . I gave it to the shop here in Dubai and they came back to me saying it is a usage. I am really not happy with such services and with a 2 years warranty and the huge amount I paid for the wallet to have such reply. This item shows a defect in the materials and I requested an immediate action with replacement of the wallet. But they insisted it is usage even the mother company said the same. I recommend not to buy from them as it looks like they don’t care about products and they depend on the big brand only.
Beside very very bad after sales and customer service team

I keep having issues relating to my battery, is there a way to get a permanent solution to this issue?

watch went back 4 times within warrenty due to fogging up and not keeping correct time.
watch needs adjusted every week as will be close to five minutes out by that time.
complained by they never do anything.
dissapointing for a £4k watch
will never buy again

Terrible customer service. I have been trying to return a purchase i made online since early September. I followed instructions as advised by Montblanc and arranged collection via UPS. Both times the parcel has been sent back to me! I have tried to contact customer service only to receive really generic responses! I have also tried to return the parcel instore however as it was purchased online they would not allow me to!

If I actually receive the product I might very well like it, but that's a separate matter from UPS's performance which is the worst I have ever seen.

The worst service ever
Do not send any pen for repairs or maintenance!
It takes for ever to get it back. This is not my first rodeo with them
They charge uou and arm and a leg for 0 value
Beside employees in the Houston GALLERIA have a bad attitude!
I will not deal with them anymore.

Abslolute disgrace - lost my pen and are not even attempting to re-imburse me!

Do not buy from Montblanc.