MONOPOLY Casino Reviews 671

TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 144 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as unhelpful and unresponsive, with long wait times for live chat and unreturned calls. Reviewers also frequently encountered issues with payments, particularly concerning withdrawals, with some reporting account closures after winning and difficulties in getting their money out. The website itself was often criticized for its functionality, with users experiencing errors and problems with payment methods. Though some customers also noted positive experiences, such as quick payouts and occasional wins, the dominant sentiment revolved around the perceived low return to player (RTP) rates and a lack of bonuses or promotions, leading many to feel that the site primarily takes deposits without offering fair chances to win.

What people talk about most

Payment

Clients share negative opinions on payment, with many reporting significant issues with withdrawals.... See more

Website

Customers express strong dissatisfaction with the website, with many describing it as having misleading... See more

Price

Consumers find price to be ambiguous, with many expressing dissatisfaction over low payouts and poor returns... See more

Product

Users describe ambiguous interactions with the product. While some reviewers report winning games and... See more

Customer service

Reviewers mention negative feedback about customer service, citing issues such as endless document requests,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Dont play this casino at night and especially on weekends. It wont tease as much, it wont win as much, and you will spin potentially thousands of spins for fk all.

Rated 1 out of 5 stars

Unscrupulous online provider, they only want you to use the sire for entertainment, god forbid you be in profit as they will come up with a ridiculous excuse to close your account! All these gambling... See more

Rated 1 out of 5 stars

Absolute shocking disgusting corrupt thiefs Explain how you take over £150 in wagering with 0.bonus????? The exact same games that you continues take on! You are disgusting. Biggest thieving cons... See more


Company details

  1. Money & Insurance

Information provided by various external sources

The home of MONOPOLY Casino & Slot games. Play the best themed and classic titles – available on desktop and mobile. No download. 100% secure (T&Cs Apply)


Contact info

1.6

Bad

TrustScore 1.5 out of 5

671 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

DO NOT USE THIS WEBSITE!!!!!

DO NOT USE THIS WEBSITE!!!!!! THEY BANNED MY ACCOUNT FOR NO REASON AND TOOK WEEKS TO REPSOND TO ALL OF MY EMAILS. I HAD WON A LARGE SUM OF MONEY AND STILL BANNED ME. LOST IT ALL. SHIT SHIT SHIT DO NOT USE

20 March 2026
Unprompted review
Rated 1 out of 5 stars

just like Bally‘s they suck deposits…

just like Bally‘s they suck deposits are quick and easy but of course withdrawals take absolutely too long when places like DraftKings and Golden Nugget but MGM withdrawals literally take 30 seconds. It’s shameful the monopoly and Bally’s for should wait upwards of 24 hours if not longer, it’s just a scam. They know the gambling is addictive the longer. We have to wait for our withdrawals. The more of a chance we’re just gonna cancel and play the money back and then lose it. Shady company does not advise you sign up at all.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

If you are a gambler then beware your fun won't last

I loved playing monopoly. I had great wins and also great loses too, but I enjoyed the random jackpots that were pretty frequent. It was great, I play daily. But then it changed. I'd get requests for documents. Demands to call and talk to them. Conversations that took 45 mins or more. Demands to set limits on my spending. Then the real doozy, I've just spent 3 months, during which time my account was suspended while they asked me for bank statements after bank statements. Breakdowns on monies, where it came from, who it came from. Why did I get this money or that money. Demanded to see my husbands bank accounts. Then Demanded to talk to a third party, namely my husband. They wanted tax records. It was endless but when they wanted to talk to a third party about my playing an online casino app, I decided regardless of how much I had enjoyed their app, they had gone to far. 3 months I jumped through hoop after hoop. So I said 'no' and of course they then closed my account and said it would remain closed unless i adhered to their last request. But each week I got a new request for more information so I knew even after talking to the third party it might not be all over. And someone had to call an end to the relentless intrusion into my financials. If like me you are a gambler, and I am, I lived in the USA where we had at least 6 casinos within an hour or less drive away. So I've never denied I'm a gambler. But I keep a separate bank account for my gambling. I dont access our household account or our savings accounts to play. But monopoly were just never happy. I suspect they were also accusing me of money laundering. I'm over 66 yrs old, retired. I have my pensions which I spend as I choose. But no, they were never happy with any of my explanations. So if you are a gambler and not independently wealthy then be wary of this App. It will wear you down with their incessant requests. However they are not alone, eventually I suspect all the apps will tell me what I cant spend my money on

24 February 2026
Unprompted review
Rated 1 out of 5 stars

Corrupt site Please don’t waste your money on here!

Honestly this site is the absolute worst casino I’ve ever played I know gamblings gambling but come on! This just takes and takes couldn't even win more than 20p off a £20 deposit with 20p spins, every game has poor payouts, features take a lot of spins and deposits to trigger, £90 on a game over several days with dead spins got 1 feature won £5 then nothing else landed. Queried CS about the gameplay and total unfairness and were no help like the rest , stating it’s just a run of bad luck (there is no other luck than bad luck on here) I’m wrong games are fine and run off a RNG yes but not many random reels to land wins wasted enough time and money on this appalling site to see how these slots play. It doesn’t have bad reviews for nothing. Promos aren’t that great either I’ve won a box bonaza over a week ago still can’t play it, informed CS stated if I haven’t received it by Friday 27th to contact them which by this time I will have to wager 10p for the free box shocking and misleading! not a lot of free spin promos either. Only good thing I’ll say about this casino is fast payouts that’s it. Slots are poor, customer service is no help and just assume and state it’s a run of bad luck. Lost another customer due to poor slots and payouts. Honestly I wish I’d of never signed up with monopoly they seriously need to be investigated. Please don’t respond as it will not be read. I’ve spoke the truth about this casino it’s disgraceful.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, terrible....would love to see these sites get charged for illegal gambling...fraud site..took my money luckily only $25 then I could'nt play the games , it would not work. So I thought I d withdraw my $25. well besides jumping through hoops to satisfy there pathetic verification process I ve done what's been asked and here 10 days later, no return of my $25 deposit. But to top it off they will not return it either to my player account. So there it sits forever in pending withdrawal status! So stupid!. More than angry! Let me blow it at least on your cheesy site! Like pathetic. Won't be playing here ever again.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

You will never win. Site needs closing down

I play on various sites. And have wins and loses on them all. But this site has nothing but loses. Slots never go onto bonuses. Please don’t use this site. You will just end up pouring your money down a black hole and feel suicidal about doing it

16 February 2026
Unprompted review
Rated 1 out of 5 stars

If you have pending withdrawals they…

If you have pending withdrawals they will not allow you to deposit more money from your bank account. It's shady how they do it because I use ACH it allows me to go in to make a deposit but then somehow they have a hold or a stop on me depositing shady place do not use them.

14 February 2026
Unprompted review
Rated 1 out of 5 stars

I set up an account and sent a $50…

I set up an account and sent a $50 deposit. None of the games would let me in to play. When I tried the help it kept saying technology issues. I just asked for my deposit back that I sent etransfer and to close the account. We'll in order to get deposit back they want photo ID back and front. They want a selfie. Im not putting my info out there for $50. Its not like I won a big jackpot its just a refund. This online casino is shit. Dont even bother.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from

Stay away from
app. There are many fraud reviews that are true. They will start taking money from your bank like people said that will not show up anywhere in your app history, not on apple or inside app history. Then, if you call, they close your account. They say check history. They will report you as basically a “bounced check return” when you file fraud like a normal person does with their bank. Then they will send you legal paperwork and ask for notarized paperwork and police report. This is all under $100 mind you so youll be wasting months of time and money because you would not let this app steal $10 here and $50 there hoping you wouldnt notice while you are not playing on app.

Youve been warned. Theres valid online casinos that dont do this. Check reviews first for pattern of fraud.

It is February and dealing with their left from November or before. I cant remember off top of head when, but since at least November.

25 November 2025
Unprompted review
Rated 1 out of 5 stars

do not open an account!

will take your money but will not give you it back…the steps you have to complete to verify your account are insane….i wont bore you with them all but the first one is to stand outside your house with the house number showing while holding a piece of paper with the date on it while holding your passport or driving licence all in the form of a selfie 😂 these people are thieves and scumbags…do not open anaccount with them under any circumstances

4 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers.

Scammers! Like so many others here, they have closed my account immediately after I attempted a withdrawal. They had no issues when I was depositing and playing until I tried to withdraw, then my account was suddenly closed. They then asked me to complete enhanced verification which was unnecessarily tedious (stand outside my house holding a photo of my ID, with the door number of my house visible in the photo as well as today's date written on a piece of paper as well as images of my bank card and bank statements)! I have done enhanced verification on other sites and it was never this complicated. Nevertheless, I did everything they asked but they have now gone silent. I am sure they do this because it sometimes prevents people from being able to withdraw so the casino can just keep the money. Absolute joke of a company. I will be writing a letter to the gambling commission and speaking to my bank to recover my money. I will also be seeking legal advice for a civil suit against them. I just wish I had read the reviews here beforehand and avoided this whole ordeal. PLEASE AVOID THIS SCAM SITE AT ALL COSTS. There are plenty of other gambling sites out there who don't behave like this.

19 January 2026
Unprompted review
Rated 1 out of 5 stars

Don't use this casino

Bally sent me a personal invitation to join thier new casino (this one) that came with a deposit 10 $ get 80 $. Only my address changed since signing up with bally and they transfered all my information from bally to monopoly causing me to not be able to verify. It made it so even with talking with thier live chat and explaining the situation, uploading my current ID and bank statement with my new address I couldn't get verified in time to use the bonus. I deleted both apps. Bally and Monopoly casino. Id recommend staying clear of BOTH casinos because it's one in the same. Id recommend looking up and playing sweeps casinos such as crown coinsbcasino and pulsz. The house always wins at real money casinos........

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Not worth 1 star

Not worth 1 star. Useless and supposed to be a big company behind it
Won £60 after losing 120 and now a week later still can't gamble or withdraw
On gamstop and they don't even check that either
Need shutting down

21 January 2026
Unprompted review

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