I had a horrible experience with Monogram. I ordered what was supposed to be a gift on December 19th, I even paid for expedited shipping hoping it would get to me before Christmas (because no where on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order was taking forever to be made (over 3 weeks) but custom service was great about helping to get it shipped as quickly as possible and changing the shipping address to ensure I had it for the date... See more
I ordered four matching, personalized towels--they arrived as promised in just under a week! They got a little bit plumper after I washed them. My only suggestion would be a "mid-production" contact... See more
Be careful, Monogramonline is totally irresponsible acting as scammed. I purchased 3 bamboo book holder for my reading club, 25 days ago. During my purchased they promised the item will be delive... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome quality gift
Ordering the customized pillow was really easy, it was shipped very quickly, and the price was really good too. The quality of the image on the pillow is really nice and clear too. I would definitely order another one again.
Beautiful soft blanket
Great job my son in law loves it. It is super soft and the pictures look great. It was delivered in good timing
Love my monogrammed pillow cases!!
Love my monogrammed pillow cases!!! I now have one for each grand child! 5 monogrammed pillowcases! ❤️
The picture came out amazing for the…
The picture came out amazing for the pillow case
I will definitely be buying another 1 in the future
These pillowcases are the best!
These pillowcases are the best. Extremely comfortable and made to last! About three years ago I ordered 5. 1 for each of my daughters, 1 for my niece, 1 for my nephew, and one for my sister. When my sister was staying at a resort hers was stolen! So I ordered her another and she is so delighted. Had it not been stolen I would not have had to buy a new one, because even after 3 years of use and many washes it never faded or lost its comfort! I will continue to buy things from this site because they are made to last.
I loved the ornaments and I am truly…
I loved the ornaments and I am truly amazed how quickly we received them. I will be ordering many more time. Thank you! Happy New Year!
I was SO disappointed in the phone…
I was SO disappointed in the phone holder. It’s very weak and extremely cheap. It doesn’t hold a normal iPhone 13 . The phone is to heavy for it because it’s so thin, and extremely cheaply made. Sadly it was a gift and I had no control over her receiving it. I was very embarrassed and angry that she was not at all impressed. I paid after shipping close to $25.00 I will never purchase from you again.
Every single order
Every single order, every single time I am delighted with the service both promptness and quality of items ordered.
Thank you so much for maintaining a monogram 29 customer service level the canopy beds.
Apostrophe in wrong place
The monogramming was wrong and I didn’t send a picture of the error in time and now I have an item that can’t be used and money wasted. It was delivered on 10/24/2022. I would like to be able to send it back because I my need money. I believe that there should be exceptions in certain situations, but I can’t close out with me consenting to your policy, which I don’t believe allow for certain situations.
The company got this back to me very…
The company got this back to me very quickly. The product was as described and my kids were very glad to have a pillow with their pet on it. Thank you
Adorable pillows
I bought 2 pillows about 4 years ago and the whole family loved them. One of them got lost and the kids were so sad. I bought 3 more. We love having our pets enshrined like this.
Great customer service
I was not happy with a purchase I made , they replaced it free of charge.
Very happy with this company
Awesome personalized pillow
Awesome personalized pillow! My grandson is going to love this pillow with a picture of him with his Nana! Quality was great and delivery was very prompt.
i have ordered many blankets and most…
i have ordered many blankets and most of them are great. Great service and they work well with their customers....if there is any complaint
Love the items I bought for my greatgrandchild.
I bought a blanket and some bags and love them all. They make beautiful gifts.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








