I am very grateful for Susie at Moneysake's excellent customer service. She responded promptly with any queries I had, and always followed up to check I was being looked after. She is a great credi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very easy to use completed the on line form then Ralph was in contact absolutely great service from him.I changed my mind on the car was never a problem or issue.He followed through and had help from... See more
Company replied
After frustrations with dealers Moneyshake saved the day. Immediate response on a quote that delivered a great deal. We got the car within 3 weeks. Would highly recommend.
Company replied
Company details
Written by the company
Compare car leasing deals from the UK's top leasing providers with Moneyshake. We're shaking up the car lease market. At Moneyshake, you can find your ideal lease car in just a few clicks. No jargon. No hidden fees. No spending hours online to find the best lease deal. Moneyshake gives you the best deals in one place from our trusted panel of partners.
Contact info
Winpenny Road 6, ST5 7RH, Newcastle-under-Lyme, United Kingdom
- 01782 491050
- hello@moneyshake.com
- moneyshake.com
4.2
Great
1K reviews
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple and efficient referral service
Simple and efficient referral service, resulting in prompt attention.
7 May 2025
Reply from Moneyshake
Great to hear you enjoyed the efficiency and simplicity of using Moneyshake - thank you for taking the time to leave your review!
Reply from Moneyshake
Thank you for your kind words; your feedback is very much appreciated!
Easy web site
5 May 2025
Reply from Moneyshake
We're thrilled that you found our website so easy to use! Thank you for your positive feedback!
Hi there yes I got the service I whated…
Hi there yes I got the service I whated thankyou Mr Brian Evans
4 May 2025
Reply from Moneyshake
Thank you!
First time I've been here
First time I've been here, so far so good !! Excellent responses.
1 May 2025
Reply from Moneyshake
Great to hear about your positive experience; thank you for taking the time to leave your review!
Reply from Moneyshake
Thank you for your review. We're very pleased that you are happy with the service you received.
I apologize
I apologize, I was caught eating, so I could not give the right attention to the call, I have been happy with other experiences with Moneyshake, thank you.
22 April 2025
Reply from Moneyshake
Thank you for your review; it's great to hear you've been happy with your Moneyshake experience!
Got the deal i’am looking for but…
Got the deal i’am looking for but nobody contacted me with regards the deal.
21 April 2025
Reply from Moneyshake
Thank you for leaving your review. We value your feedback highly as it helps us, and our broker partners, improve our service to you.
Friendly professinal and helpful…
Friendly professinal and helpful service.
Very pleased.
17 April 2025
Reply from Moneyshake
It's great to hear you found our service friendly, professional and helpful! Thank you for sharing such positive feedback!
Great prices on leases and quick…how a company should work
Great prices on leases and quick correspondence
18 April 2025
Reply from Moneyshake
We are very pleased that you had such a positive experience of using Moneyshake; thank you for taking the time to share your feedback!
The lady on the end of the phone was…
The lady on the end of the phone was very pleasant nice manner.
16 April 2025
Reply from Moneyshake
Thank you for your positive review! We are very happy that you're pleased with the service you received.
It looks like a good company,Cani have…
It looks like a good company,Cani have the car
13 April 2025
Unprompted review
Did nothing to help me yet
11 April 2025
Reply from Moneyshake
Thank you for your review - although we're very sorry if you were disappointed with any aspect of our service.
Please reach out to us at hello@moneyshake.com and we'll do whatever we can to help.
Poor support
Subject: Complaint Regarding Misleading Lease Deal and Poor Customer Service
Dear Money Shake and Car Wow,
I am writing to formally raise a complaint regarding our recent experience while applying for a car lease through your services.
We applied for a Renault Rafale lease deal advertised at £280 per month, which appeared to be a very competitive offer. As part of the process, we provided full personal and banking details with the understanding that a credit check would be carried out and we would receive a call back within 24 hours. Unfortunately, this call never came.
Upon following up, we were informed that the advertised price was incorrect and the actual cost would be over £600 per month—more than double the advertised figure. We were also told that no credit check had been completed because our income figures "seemed acceptable." This seems highly unprofessional and raises concerns about data handling and the integrity of your application process. Surely anyone could provide arbitrary income details, which is exactly why a proper credit check should be conducted.
To date, we are still waiting on a promised call from management to discuss the issue. The lack of communication and misleading pricing has left us disappointed and frustrated. Based on this experience, I would not recommend your services to others.
I hope you will take this feedback seriously and improve your processes to ensure clearer communication and greater transparency in the future.
Kind regards,
Mr and Mrs Williamson
[Contact Information]
---
10 April 2025
Unprompted review
Reply from Moneyshake
Thank you for sharing your feedback—we’re very sorry for the frustration and disappointment caused by your experience of Moneyshake and our broker partner.
We always aim to keep pricing as clear as possible, but occasional increases can be incurred by specific vehicle trims and maintenance add-on packages, which we aim to keep as transparent as possible at each stage of your enquiry.
Your concerns about communication and the credit check process are important to us, and we will liaise with our broker partner to ensure these standards are upheld accordingly at all times.
We’d love the chance to address your complaint directly—please reach out to our team at hello@moneyshake.com, and we’ll do what we can to resolve this for you.
Many thanks for taking time to share your valuable feedback.
The response was great and the person I…
The response was great and the person I spoke with answered all my questions which made me more inclined to lease my next car with you a big thank you to all.
10 April 2025
Reply from Moneyshake
Thank you for your positive review! We're really happy that you had all your questions answered... do let us know if there's anything more we can do to help.
Incorrect advertising.
After showing interest in a lease car via an email i was extremely excited. Requesting a quote (£208), i cannot describe my disappointment when it arrived at nothing like, nearly £200 more.
The wind now out of my sails, an advisor continued with some enthusiasm to make a sale. Printing error? Feels like a hook to me.
This day and age it should not happen!
9 April 2025
Reply from Moneyshake
Thank you for taking the time to leave your review of Moneyshake. We're so sorry to hear that you were disappointed upon receiving your quote.
We'd like to look into this for you so we can provide total clarity on any cost breakdown relating to your deal. Please contact our team at hello@moneyshake.com and we'll happily assist.
Thank you again for providing your valuable feedback.
Quoted on the website at £185 per month…
Quoted on the website at £185 per month and then immediately upped to £355 per month after providing contact details (quote then given over email from the lease provider) with no change in information or requirements. Now receiving a lot of marketing emails with no benefit.
9 April 2025
Reply from Moneyshake
Thank you for taking the time to leave your review. We work hard to uphold our commitment to avoiding hidden costs so we are very sorry if you were disappointed with the full quote you received.
We would appreciate the chance to look into your case and address your query specifically; please contact our team at hello@moneyshake.com and we'll happily provide a breakdown of the quote provided by our broker partner for clarity.
Thanks again for sharing your valuable feedback; we use all reviews to help shape the service we provide to our customers so it's very much appreciated.
Reply from Moneyshake
Thank you for leaving your positive review of Moneyshake; we're very happy that you received such good service!
Price quoted inaccurate
I was getting ready to proceed with the company (Carwow Leasing) I was put in touch with and the price was raised by quite a bit. This did not feel right. The price you see on the Moneyshake site may not be the price you end up with, be careful along your journey.
7 April 2025
Reply from Moneyshake
Thank you for your review of Moneyshake. We’re sorry if you found the quoted price differed from the advertised amount.
On certain deals, a specific vehicle trim or maintenance package may incur additional cost to the original quote; we work closely with our broker partners to ensure transparency here, in-line with our commitment to avoiding hidden costs.
If you have any ongoing query relating to your deal, please contact our team at hello@moneyshake.com and we'll happily liaise with the relevant broker to provide a detailed breakdown of your quote.
Thanks again for taking the time to leave your review.
Reply from Moneyshake
Many thanks for your positive review of Moneyshake!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.