Moneypenny Reviews 

The support staff is very accommodating. They are very timely with follow ups when we question charges or calls. They do call ahead when we are close to our minutes and make recommendations to stay on the current level or move up one level. Very appreciative of that. I recommend them

I will admit that we had a bit of a rough start in getting a few glitches out in the beginning when Moneypenny took over and I will say that they worked with me and took the time and effort to give me exactly what I needed! Everything is running smoothly now and I appreciate their diligence in getting my needs met and making it a priority in doing so! 👏👏👏

Quick response from the company. The app is easy to use. Overall, great experience so far.

Amber always gives the best service and is so knowledgeable. I'm so impressed by her joy and work ethic ... Its truly hard to find nowadays.

I lucked out vs others. Was on a chat, typical looking for or. I was looking for a service. Said or (AI) was transferring me, the second lady started badly! Previous message, I asked if she was AI. She disconnected. Was comparing AmeriConnect, Money Penny, and MAP Communications,

saying they are interested. Robot?

Lauri was very helpful and patient - she answered all our questions and made the on-boarding process very simple.

Excellent communication, consideration, and customer service!

Rachel was the consummate professional. On top of that, she actually made the appointment fun which was totally unexpected.

Not recommended! Think they outsource at least some of their calls overseas, because I got repeated complaints from customers saying they could hardly understand the receptionist. We're a home service company based in Texas, so you can imagine how that went over with our customers. Also, their customer support is terrible.

See VN's response - that's what you can expect - an AI generated piece of garbage after they fail to cancel your account due to terrible agents that can barely speak English. Only thing worse than the agents are the managers. Best advice I can give anyone is do your homework. I'm not the only one that had issues with this company.

Super easy to work with and the way they answer the overflow calls for us is so seamless customers don't even know it is not us answering! We have even had customers give us positive feedback after speaking with them. Overall a valuable support tool for our growing business.

Have called and requested to cancel my service 5 times, and still not cancelled and still charging. Submitted several claims and still active. I had to cancel my bank card to stop the automatic payment. Ridiculous customer service/ support.

Worst ever answering service. Very unprofessional staff. An answering machine is more professional than the operators here. They mispronounce your name and engage clients I'm an inappropriate manner. Run don't walk away.

Dear Better Business Bureau,
I am writing to file a formal complaint against Voicenation, a voicemail service provider, for their continued billing of my account despite my cancellation of services in April 2024. I am a mental health provider, and the ongoing charges and lack of transparency in their billing practices are causing significant concern, both professionally and financially.
Background:
I had contracted with Voicenation to provide voicemail services for my healthcare practice. However, I canceled my account in April 2024, and my reflects the change of phone number from the Voicenation number 612-429-5564 to my personal contact number. This change occurred on April 15, 2024. Despite this cancellation and removal of their number from my website, Voicenation has continued to bill me $135 per month since April 2024. Lack of Transparency: Voicenation’s website states that users can “update” their credit card, but there is no option to see or verify what is being charged or to confirm cancellation. Furthermore, there is no option to directly cancel the account through the user interface, leaving customers like me unable to manage their billing preferences effectively.
1. Risk to Client Privacy and Safety: As a mental health provider, it is vital that I maintain clear and secure communication with my clients. Some of my patients still have the old Voicenation number saved in their contacts, and they have unknowingly left messages on an account that I no longer monitor. This could have led to disastrous consequences for both my practice and my patients' well-being.
Actions Taken:
• I called Voicenation's customer support in April 2024 to cancel the service.
• I removed the Voicenation number (612-429-5564) from my website and replaced it with my own number at the end of April 2024.
• Despite these efforts, Voicenation continues to charge me $135/month without any recourse for stopping the payments or obtaining billing receipts.
Request for Resolution:
I respectfully request that the Better Business Bureau assist me in resolving the following:
1. Immediate cessation of all charges related to my canceled Voicenation account.
2. A refund for the charges incurred after my cancellation in April 2024.
3. Clarification regarding the billing process, with full access to payment receipts and billing details.
4. An apology from Voicenation for the oversight in not processing my cancellation properly and for the confusion caused to my patients.
I have attached a screenshot of my website showing the change of phone number to further support my claim. I would appreciate any assistance in bringing this matter to a swift and satisfactory resolution.
Thank you for your attention to this urgent issue.

Deborah was very professional and helped me with an issue when we could not forward the calls. Deborah stayed on the phone with me until the issue was resolved.

Very helpful representative. Answered all my questions and was very knowledgeable.

Good listener, thank you

Helpful and friendly onboarding call. I loved the engagement, felt like even when I may have been oversharing that I was being listened to. If this is how the entire experience will be I am extremely excited to start this relationship with VoiceNation. Thank you so much for everything so far.

The representative was friendly and very helpful

Bailey and Josh were great to work with and very informative. Appreciate how easy they made it.