Money Mart (Canada) Reviews 6,706

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, patience, and supportive approach, highlighting their exceptional customer service and willingness to go above and beyond. Many people appreciate the fast, easy, and convenient service, especially when in urgent need of funds, noting the smooth transactions and quick approval processes. However, some customers encountered issues with the payment process, specifically with the app and website not working correctly or not accepting certain payment methods like Visa Debit. A few people also mentioned difficulties with the application process, such as repeated requests for information or problems connecting to their bank accounts.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease and speed of the application... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the speed and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, patience, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlighted the helpfulness and... See more

Payment

Reviewers highlight ambiguous aspects of payment. Many customers praise the fast processing, quick... See more

Based on these reviews

Rated 5 out of 5 stars

Everyone was very, Kind, Patient and supportive. This was my first loan i've applied for, i was nervous, but they made me feel comfortable and confident during the process. Amazing work.

Rated 5 out of 5 stars

I needed some extra money asap. I am gereatful for Money Mart. Now I can pay off a couple of big loans now instead of waiting until August and another 5 years

Rated 5 out of 5 stars

Money mart communication with its customers,is top notch. They are very thorough and explain things clearly

Rated 5 out of 5 stars

Thank you for offering this services. It really is a big help when it comes to emergency such as topping up my rent payment for this month. It’s a huge relief.


Company details

  1. Financial Consultant
  2. Check Cashing Service
  3. Currency Exchange Service
  4. Loan Agency
  5. Money Order Service
  6. Money Transfer Service

Written by the company

Money Mart, is a North American financial services company that provides cash advance (payday) loans, cheque cashing, installment loans and money transfer services to people across Canada. Please provide Money Mart reviews or complaints here.

Money Mart Financial Services

Written by the company

Leave a review for Money Mart on TrustPilot.
We are a financial services company that began with the belief of putting people first. From the moment we first opened our doors, to the company we are today – we have always stood by our goal to set the highest standards for customer service, convenience, and quality financial products and services.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 1 out of 5 stars

Glitches with APP, poor communication via email

Yesterday,  I was in the middle of an online application and had technical difficulties (on my end) uploading my I.D. 

When I finally was able to upload ID then take a selfie.  It couldn't verify me and all of a sudden my application was gone and I no longer have an option to apply online and I am now forced to go into my local MM. Where I have not had a good experience with the staff and I refuse to go back there.

My first online application was approved,  then due to "glitches" on their end my application was voided. Due to not providing an email, when I had been receiving emails from them regularly throughout my application process. Then they say my phone number was associated with another customer, which I found out was my brother, which might also be the reason for my voided application.

I was never notified about the VOID application and been waiting all week for my $200 loan. 
I understand my credit wasn't the greatest, but I am employed (tax free) and because I don't claim my income, even though I've had a steady income for years my local MM denied me.
I tried using the chat feature,  which was useless. It was such a hassle dealing with Money Mart, unsatisfactory experience and will not ever recommend.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

I had a very good experience

I had a very good experience. My loan was approved in only 10 minutes, which was very fast. The service was quick and smooth. It was my first time using Money Mart and I was impressed with how fast everything was done. Thank you for the quick help

8 March 2026
Unprompted review

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