Monduo Reviews 

292
•
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall, noting satisfaction with their purchases. Consumers generally find the monitors to be fantastic and appreciate the exceptional product quality when everything arrives properly. Many buyers also highlight extremely helpful support experiences when reaching out to customer service with questions. However, some reviewers mentioned significant delivery delays in receiving their orders and experiencing excessively long wait times. People also reported extreme difficulties getting any responses from support regarding shipping statuses and updates. Additionally, a few customers noted frustrating issues concerning fragile cables or poor hardware quality right out of the box.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, as some reviewers express great satisfaction with... See more

Order

Reviewers highlight ambiguous aspects of order fulfillment, experiencing excitement upon paying for screens... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as opinions are sharply divided.... See more

Delivery service

Reviewers express deep frustration regarding severe dissatisfaction with the delivery service, reporting that... See more

Response time

Users describe negative interactions with response time, noting that after initial communication, support... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I order the screens and was very excited. The estimated delivery wasn't what they said. I had to wait very long for the screens. I active an dispute at Klarna and after months I got the screens. Mondu... See more

Company replied

Rated 1 out of 5 stars

My chase emails are now being ignored - broken promises and loss of £700 Despite the below - nothing - other than deflections and clearly lies Do not purchase from these direct.... See more

Rated 1 out of 5 stars

Wrote a review about bad cables in September. Review pointed out that I had paid to replace monitor cable (add'l info here: because their initially shipped cable failed at the outset and cus... See more

Company replied

Rated 1 out of 5 stars

I paid $800 for a platform that never left my home office. The system is unreliable, and the support is non-existent. The system is not functioning after a lot of inspection and the only offer they ca... See more

Company replied


Company details

  1. Computer Hardware Manufacturer

Written by the company

Unlock your full potential with Monduo. Transform your laptop into a seamless tri-screen workspace with the world's most advanced portable monitors. Designed for professionals, creators, and gamers, our 14 Inch and 16 Inch Pro Duo models expand your vision with up to 200% more screen real estate. Experience the ultimate upgrade with native 2K resolution, 144Hz refresh rate, 500 nits brightness and 100% DCI-P3 colour gamut for crystal-clear, fluid visuals. Whether you are on MacBook Pro or Windows, experience seamless software integration that adapts to you. Shop with confidence: 30-Day Risk-Free Trial, 12-Month Warranty, and Free Worldwide Shipping.


Contact info

2.8

Average

TrustScore 3 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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2.8

All reviews

(292)

41 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product and customer service

Great product (really good quality build) - our do all the ones I have tested, it is the best one on the market for me so far.
Had a support question and customer support answered within 3 hours which, to me, is a huge plus for a brand like this!
Would definitely recommend.

5 January 2024
Unprompted review
Rated 5 out of 5 stars

Great for productivity

This monitor is fantastic for productivity. Their customer support has been a 10/10.

Being 16 inch 2k 144hz screens, this is a fantastic product. Haven't seen anything else that compares on the market.

5 January 2024
Rated 5 out of 5 stars

Monduo setup is an absolute must!

Monduo setup is an absolute must! It’s easy to setup, quality made and the support is super responsive. This is the second unit I’ve ordered because my first one made its way to my fellow developers desk. He won’t give it back! 😂 If you love multiple monitor setups, stop researching and order now! You’ll love it.

17 December 2023
Rated 5 out of 5 stars

Excellent product. Did 144hz perfect!

Did an impulsive purchase, but man let me tell you it was probably the best decision I've made to pair it with both my Macbook M2 Pro and Razer Blade 16. Such an easy setup with the cables, and doing cable managements is extremely easy. The quality outshine pretty much Xebec models as well as Ofiyaa's ( which I've experience both in the past ) 100% recommend for any type of users.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

left screen stopped working due to bad cable

got it yesterday, was working great, today plugged in left monitor turned on and off.
i think a cable fault since it is working with the other cable.
why the hell would you send different size cables?
one is short and think (which i think is why it is faulty) and other is long and flexible.

Edit: they sent me new cables
They even glued an additional one, so I’ll have the same length of cables. Amazing customer support. Thank you.

20 December 2023
Rated 4 out of 5 stars

My husband loves his new screens!

Picked up the 16" screens for my husband's MacBook Pro back in September. He works from home a few days of week and says these screens have been a game changer! He has all his different email accounts, work briefings/documents, instant messaging platforms, and web pages pulled up simultaneously. The stand in the back works great - no "wobble". Screens were super easy to install and take on/off as needed. We had an issue with one of the cables and Monduo shipped new ones quickly. My husband is extremely happy with this product.

25 December 2023
Unprompted review
Rated 5 out of 5 stars

These monitors are awesome

These monitors are awesome. Worked perfectly with my laptop immediately. Took maybe 1 min to get set up and connected . Overall packaging and presentation of the product is first rate.
Resolution and refresh match my Lenovo 7i Pro so it feels like a wide screen monitor all together.
Most importantly these travel well .
Very happy so far .

14 December 2023
Rated 5 out of 5 stars

Satisfied customer

The efficiency of ordering the timeliness of the delivery were excellent and the quality of the product is outstanding. I give the purchase process and product 5 Stars.

14 December 2023
Rated 5 out of 5 stars

great product

Great product! Im using it for video post-production

27 November 2023
Monduo logo

Reply from Monduo

Hi Tamas, thanks for your review! Great to hear that you like the Monduo! What are you currently using the Monduo for?
Hope you continue to enjoy using our product!

Rated 5 out of 5 stars

Very good screen

Very good screen ever seen, it high contrast with attractive colors with easy to install, very recommend it.

25 November 2023
Monduo logo

Reply from Monduo

Hi Mohammed! Thanks for your review! Great to hear that your experience was a good one with us. What laptop are you using to connect? We would love to see your setup!

Rated 5 out of 5 stars

I love it

I love it, I used to have some Asus gamers portable monitor, and love this ones even more

24 November 2023
Monduo logo

Reply from Monduo

Hi Raul, great to see your review and that you are loving your Monduo screens! If you are able to, we would love to see your setup!

Rated 5 out of 5 stars

Good systeem

Good systeem, it's a pity I had to pay so much taxes to get it home..

25 November 2023
Monduo logo

Reply from Monduo

Hi Henk, great to hear that you like our product and system! And thanks for the 5 Star review!!

Rated 5 out of 5 stars

The order was delivered very quickly

The order was delivered very quickly. I did have an issue with the short usb-c cable but a new one was shipped immediately after my request.

The screens themselves exceeded my expectation. My intention was to use this only on the go but I also use it in the office (preferred compared to my single 27 inch LG 5K screen).

20 November 2023
Monduo logo

Reply from Monduo

Hi Alexander, thanks for the great 5 Star Review!

Super glad that you are happy with our service and that our product exceeded your expectations! We would love to see your Office setup.

Have a great day!

Rated 1 out of 5 stars

Unprofessional company

The unit was received damaged and the company will not take responsibility, insisting that their factory quality control would not have sent out a damaged unit.
Truly awful service from customer services who do not respond to emails for days/weeks. Still waiting for a resolution weeks later. Would not have bought had I known.

9 September 2023
Monduo logo

Reply from Monduo

Hi Riaz,

We hope you are well.

We are wanting to pop in with you and see how you are liking the new unit we sent to you? We have sent you a follow-up email as we want to hear your thoughts.

Looking forward to hearing from you and thanks for being a Monduo customer!

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