Mondly Reviews 

787
•
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I feel they are not providing any service. If you once are entered into an one year subscription, they actually don't care about any bugs in the system whatever anymore.

Rated 5 out of 5 stars

Mondly's choice of starting with a massive bulk of cognates allows one to start understanding the phonetics and orthography (which I found hard and in great need of reform:)). Likable, funny, short a... See more

Rated 5 out of 5 stars

The app teaches you some really useful vocabulary, words that Duolingo never brings up but seems rather essential to know. The range of languages you can study is great too, lots of cool little fea... See more

Rated 1 out of 5 stars

Impossible to cancel my subscription. Their FAQ about how to do this by cancelling on my iPhone under Subscriptions just isn't there (nothing about Mondly) and after logging into their website there i... See more

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Company details

  1. Language Course Provider

Written by the company

Language Learning App


Contact info

2.4

Poor

TrustScore 2.5 out of 5

787 reviews

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No recent history of asking for reviews

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2.4

All reviews

(787)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

I love studying other languages

I love studying other languages. I am retired, and I have used many programs. The one that best suits my needs today is without a doubt "Mondly". Finally I found a shoe that fits me. Pleasant to use, clear, stimulating and very educational and just as effective when studying languages ​​that use another alphabet. It allows revisions, it allows you to see your progress, it allows feedback from your own recorded voice. It is excellent value for money and very user-friendly. In addition, the support service is very efficient and responsive within 24 hours. I found everything I need at Mondly. I love the challenges and the interaction of the program through a calendar that encourages you to study. Thank you.

14 January 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent billing practice and…

Fraudulent billing practice and nonexistent customer support. I signed up for 7 day free trial, I was billed $11.99 for a month. I emailed and messaged the company, reached out on X and FB multiple times over the course of a week, but NOONE ever got back to me. Terrible company! And I found the app not useful at all.

23 December 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello Anya,

Thank you for sharing your feedback. We deeply apologize for the delay in our response. We strive to assist all our learners promptly, but we’ve been experiencing an unusually high volume of support requests, which has caused delays.

The Mondly trial is meant for you to test out the Premium benefits and decide whether Mondly suits your language learning needs. If you try to get another free trial offer, you will be notified that the subscription will start immediately.

If there’s anything further we can assist you with, please reply to our email.
All the best from the Mondly Team!

Rated 3 out of 5 stars

Offers are misleading regarding the price of subscription.

Good to learn a vocabulary but the ads and offers are misleading. The 50% offer I received from Mondly is the same amount as the 60% offer available in a "Winter Special". However, support answers to feedback and also to my minor request within a short time. And the app is nice to learn grammar.

26 December 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello,
Thank you for your review. It seems there may be a misunderstanding regarding our Premium offers, and we’d like to clarify this for you. It would be very helpful if you could send us a couple of screenshots of the offers you’re referencing at support@mondly.com.
We'll be looking forward to hearing from you,
the Mondly Team

Rated 1 out of 5 stars

I have paid premimum membership thru my…

I have paid premimum membership thru my company points system. I have not been able claim for my offer as I keep getting msg that code has expired whereas I have paid for lifelong membership.

Highly disappointed with the support team. I have tried to send out msgs to fix my access issue. They have not replied back instead of they keep sending msgs to sell more.

23 December 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello,

Thank you for sharing your feedback here. We've checked our records, but unfortunately, we were unable to associate your username with a support request in our database.

Kindly share your email address or reach out to us at support@mondly.com with your purchase receipt and a reference to your review.

We're looking forward to hearing from you,
the Mondly Team

Rated 1 out of 5 stars

Terrible

Terrible - Just avoid. Their learning platform is not bad, it has some nice features which services like DUOLINGO don't - such as their speaking based conversation tool. However, their syllabus is incredibly limited and shallow and I can't see that you'd ever get close to conversational. Their customer service is shocking - I had to go to great lengths to cancel an auto renewal of my subscription, they do not answer emails, phone calls go nowhere and the account pages on their website take you around in circles. It is an incredibly frustrating user experience and given their offering really isn't great it is not worth the hassle. Avoid at all costs.

23 December 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello Chris,

Thank you for sharing your thoughts.

Mondly offers 38 categories, each designed around real-life scenarios. In addition to this, we provide chatbot scenarios and conversation lessons to simulate real-life interactions and improve conversational fluency.

We apologize for the delay in our response; we are currently experiencing an unusually high volume of requests and are doing everything we can to assist everyone.

Regarding the cancelation, we're sorry you found the process difficult. We do our best to keep our students informed of any upcoming charges, the terms under which they buy a subscription as well as how they can manage that subscription. However, we'll make a note of your feedback and take it into consideration as we continue to improve our services.

We do hope you will consider us for your future language-learning journeys.
All the best from the Mondly Team!

Rated 3 out of 5 stars

I was not too fond of the change in the…

I was not too fond of the change in the daily lesson, that the correct answer disappeared right after you gave the correct answer.

15 November 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello,

Thank you for your review. This can be easily sorted out by adjusting the lesson settings. Simply tap the pause button and toggle off the auto-continue option.

If the issue persists or is of a different nature, we would greatly appreciate it if you could send us a recording capturing what exactly happens at support@mondly.com so we can properly assist.

Best regards,
the Mondly Team

Rated 1 out of 5 stars

Misleading Advertising and No Customer Support

Misleading advertising - I signed up because they advertised Ukrainian but once I paid for a year I found they only have Intermediate or Advanced - no Basic. I wrote then 3 times so far asking for a refund and they have not replied. I also cannot find a phone number anywhere. Dodgy company

29 November 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello Bob,
Thank you for your review. We offer beginner, intermediate, and advanced difficulty levels. You can change the difficulty level at any time, in the app settings.
We've checked our records but, unfortunately, we were unable to associate your username with a support request in our database. Please send us your Mondly account details (the associated email address) at support@mondly.com and reference your review; we'll get back to you right away.
We're looking forward to hearing from you,
the Mondly Team

Rated 3 out of 5 stars

Language content fine but app quality now awful

I've never payed for the premium content and only use the free lesson of the day but I've rarely missed a day in the last several years so I know the app pretty well. I used to do the daily lessons (and the weekly and monthly ones that you earn access to if you don't miss any days) in several languages but I only use this for Croatian now because I can get far more free (ad supported) learning for the other languages by using other providers. I'm no longer learning much new in the daily lesson and I've seen many of the daily lessons recur but it's very effective at helping me retain what I already understand. I found the conjugation tables that are available if you see a double-underlined word in a sentence incredibly useful when I first started trying to learn the language because they gave quick answers to questions that the 'natural learning' process would have taken a very long time to teach. There has always been some hit-and-miss behaviour (such as clicking a double-underlined word and seeing conjugation tables for a different verb with a similar meaning) but you get used to that and sometimes the quirks are useful because they teach you words that you wouldn't otherwise have known. The most annoying thing about the app used to be the ads inviting you to pay for the premium content. I don't mind the fact that I'm being invited to pay for the good stuff but I've always disliked the fact that the ads are misleading - every single day for years I've been presented with the same supposedly limited time offers and it's dishonest and disingenuous. When Pearson bought Mondly some time ago I thought they might get rid of the misleading ads but nothing very much changed until very recently. There's clearly been a lot of work going on lately to make the app look more showy and they've also revised the language content a little. (I'm noticing, for example, that when daily lessons I've seen many times before crop up again, they now sometimes have answers that are different from the "correct" answers I've already learned.) Pictures linked to words have also been updated to reinforce the app's new highly saturated look. I don't particularly care whether the app has the new or the old look but I do care that it should work reliably and I fear that Pearson has been so highly focused on the new look that they have utterly forgotten to make sure it still works properly: verbs are still sometimes double-underlined but now when I click on them nothing happens; so no more access to conjugation tables. The way that the daily lesson section of the app indicates which weeks' and months' lessons are available/completed has become less clear in my opinion but the most truly awful and buggy changes have been in the leaderboard section. Not only has Pearson made the peculiar decisions to rename the "leaderboard" to "social" and to replace its previous navigation options (which were easily understood, readily clickable links) with a series of "roller widgets" that behave inconsistently and unreliably, the (mis)information displayed on the leaderboards is now so utterly wrong that there is no point even looking at them. I'm writing this in early December and the "points" view of the leaderboard does not show my points at all and shows an incorrect number of points for the top 15 people. Likewise, the "November" and "All Time" leaderboards show the wrong points. How do I know the numbers are wrong? I log in to the Mondly web site, which still looks like the app used to, and I look at the leaderboards there because they do get updated when I do another lesson.

4 December 2024
Unprompted review
Mondly logo

Reply from Mondly

Dear Severen,

Thank you for taking the time to share such detailed feedback and for being a dedicated Mondly user over the years. It’s clear you’ve invested a lot of time into learning with us, and we truly appreciate your insights and loyalty.

We’re glad to hear that you’ve found value in features like the conjugation tables and the daily lessons. Regarding the issue with the conjugation tables not opening when clicking on double-underlined words, this was a bug that our team identified and has since fixed. We understand how important this feature is for our learners, and we’re sorry for the inconvenience it caused. It should now be functioning correctly, but if you experience any further issues, please let us know.

We also want to address your feedback about the ads for premium content. We recognize how repetitive or misleading they may sometimes appear, and we’re actively working on improvements to make these communications clearer and more aligned with user expectations. Changes are planned for this year, and the team in charge has noted your valuable insight on how these ads are perceived.

Lastly, we appreciate your detailed observations about the recent updates, including the leaderboard and navigation changes. Your input is incredibly helpful as we refine these features to provide a better, more reliable experience for our learners.

Thank you again for your thoughtful feedback. We’re always listening to our users, and your input plays a significant role in shaping the future of Mondly.

Best regards,
Andrea

Rated 1 out of 5 stars

i don't want to pay i'm a kid

i don't want to pay i'm a kid, it looks like it's free so i quit duolingo but it's not 😡😡😡😡😡😡😡😡😡😡😡❌❌❌❌🇮🇹🇮🇹🇮🇹🇮🇹🇮🇹🇮🇹🇮🇹🇮🇹

for mondly

30 November 2024
Unprompted review
Mondly logo

Reply from Mondly

Hello Coralie,

Thanks for the review. Mondly offers both free and paid content. We offer free daily lessons, weekly quizzes, and monthly challenges. Still, we have to offer part of our content under a subscription as we need to cover the expenses of the team behind Mondly.

If you're interested in accessing more, we recommend discussing this with a parent or guardian who can help decide what's best for you.

All the best from the Mondly Team!

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