Monceau Fleurs Reviews 424

I placed and paid for an order to have flowers delivered to my friend on a specific date. Despite the payment being successfully withdrawn from my account, the service was not provided. No order confirmation was ever sent by email, the flowers were never delivered on the agreed date, and my subsequent emails requesting clarification and a refund have received no response.
This situation demonstrates a serious failure in customer service and constitutes non‑fulfillment of a paid service. Charging a customer without delivering the purchased goods, and then ignoring refund requests, is unacceptable.

I have readed oppinions too late . Birthday, order without delivery and lies : They say my order doesn't appear in their system and I am seeing my order in their web page

It is a pleasure buying from the store , very nice staff, feels like a pleasant walk in the garden .

The worst experience, very rude service. Delivered the flowers 4 days late rotten and smelling. Do not order from them, especially via interfloral

Not delivered on time for a birthday. ordered at 12.38 pm and delivered two days after. its a shame! no reply from customer service.

I am very surprised of the bad overall rating.
I have ordered three times now for deliveries in France and each time was just perfect! The roses were delivered on time, the bouquets were stunning (impressed grandmas), fresh roses that lasted for a long time I was told! Would order again!