Monarch Mobility Reviews 150

It was with great pleasure doing business with Monarch Mobility - my request for help in choosing a particular wheelchair became a relaxed treat rather than a nightmare wondering if I was getting it right! Martin came down and demonstrated a beautiful chair that my son was able to handle immediately. We now look forward to some sunny days to be able to take the walks without being tired pushing a heavy walking chair, my son can now enjoy me walking by his side while he guides himself- THANK YOU MONARCH

I went on to Monarch Mobility to arrange for a home demonstration. Then I thought I would check out the trusty Trust Pilot. Having read the negative reviews, I decided not to use them. Think I have had a luck escape. So thank you for all your reviews. You have probably saved me a lot of expense and distress. I'm sorry for all the people that have had so much trouble with them. I hope they got decent scooters in the end.

In an absolute sense and the worst company in all of England avoid buying us anything

I have just purchased a Brand New Monarch Genie Mobility Scooter (8th/03rd/2025) ( albeit from an other retailer) . Although I find it a very good robust scooter I have a few concerns regarding ‘Monarch Mobility’ themselves. There are 3 reasons I decided to purchase a Monarch Genie.. A/ The rear suspension B/The advertised weight of 16.85 Kgs ( minus battery) C/ The advertised fitted Honeycomb tyres.
However, although the weight is boasted in the advertisements of 16.85 kgs ( without Battery) and they even show a lady lifting their Genie mobility scooter above her head, it is Not 16.85 Kgs, it is 19kgs (without battery) and this ( 19kgs) is actually stated in the Monarch Genie manual booklet that came with my Genie mobility scooter. It also states (and shows) in its advertising and in my manual booklet, that it comes with Honeycomb tyres fitted. It DOESN’T , it actually comes with just ordinary standard solid tyres. Both these claims in their advertising are in my view, misleading and may even be contrary to the trades descriptions act. ( I will check this with trades descriptions however) .I have contacted Monarch Mobility (Politely) but they are not responding back to me. I have given 3 stars because, barring the issues raised here, it is still actually a very good mobility scooter, but it is minus two of the reasons I decided to purchase it in the first place and I would probably have purchased one of two other makes of mobility scooter I had on my preferred list if I had been aware of these two things.

My Monarch Air Mobility Scooter will only charge halfway, so I bought a new battery and a new charger, still only charges halfway, why ? So disappointed !

The salesman was very helpful and really friendly, we where very happy with the demonstration & we bought a scooter & a bag, thanks

Very poor response to scooter reliability issues, even though I paid £2795 for a smarti plus scooter and it is still under warranty. They basically do not employ sufficient engineers to respond to the multitude of problems that go wrong with the scooters. The arm fell off my scooter over 2 weeks ago, and I've had problems with the arms before. I am still waiting for a freelance engineer to attend, but he's having to attend to other jobs all over Wales. A friend managed to re-attach the arms, but it is obvious that the bolt needs replacing. I've made 3 phone calls and spoke to the engineer, without success. I am a disabled person, working full time in the NHS, and I rely on my scooter to get to work! I previously had a smarti scooter from Monarch. I would advise anybody not to buy a smarti plus. The smarti is a superior model, is better made, and cheaper. When I bought the smarti plus I thought it would be an upgrade, but how wrong I was. Monarch could have asked me if I have used their products before and advised me that I would be better simply replacing the smarti! The smarti plus is 6cm taller, according to the manufacturer this isn't compatible with my car. Monarch managed to adapt the hoist, but it has damaged my car, and I have had to go back to the mobility company to re-adjust the hoist! I feel the disabled are constantly taken advantage of, paying a lot of money for poor services! Shame on them!

I have 24/7 recovery insurance with Mark Baits and yesterday my mobility scooter broke down. As it was a Sunday Mark Baits office's was closed and I could not find the emergancy phone number anywhere online. The search engine kept taking me to Monarch Mobility phone number so I called them. I was told they can help and I gave all my information, where I was, phone number etc. I was told a breakdown recovery company would call me. That was yesterday and I am still waiting. When the bank holiday is over with I will follow what happened up.
It's unacceptable.

Amazing service. Fast and efficient. I’d left my charger at home whilst on holiday. They helped me identify what I needed very quickly x

I purchased a Monarch Smarti mobility scooter and twice requested an engineer to check out the opening and closing mechanism. I waited a week for a call from the engineer to call and had to get it checked by another supplier. The second time I waited ten days during this time confined to my house! I went to another engineer and it took five minutes to diagnose and fix the problem. Incidentally Monarchs website quotes six months warrantee. Monarchs telephone service operator assured me their warrantee was for a year. I said the warrantee was worthless if you don't receive service. I said not to worry as I certainly would not be buying anther scooter from Monarch!

I purchased a genie £1,995 after it arrived, i decided to purchase a front basket. i looked at monarch for the basket and i found that they had one that i liked it was £75.00 but i knew it would be ok as it said that the basket would fit the genie among others. the basket arrived in about 3 days. But there was no bracket to attach the basket. I called monarch and explained there was no bracket. I was told that they will send one out to me. it arrived within 4 days. But it wasn't the right bracket, the one they sent was for a round tiller. when i told the lady this she said they don't make brackets for the new genie, so i might as well send it back. I don't understand why a company would make scooters and not make accessories as they make more money. but the help i have had from monarch over the past few weeks has been zero. So i wouldn't go to them again. Once bitten. It's a shame that they seem to forget most of their customers are disabled, and they don't seem to care, they don't do much to help.

It is not comfortable and mine went wrong with screws coming out days after having it , they came to fix it but it needed servicing before the end of the year as the wireless folding with key fob did not work. I would not mind but it is NOT that light so unless I have some one to help me to get it in and out I was not able to use it as I hoped so it had not been used that often. Now 19 months on it will not open with the key fob and makes a high pitched bleep , once I’ve opened it manually , turned off the key fob and waited a few minutes it finally stops . I phoned Monach and told them the trouble I had with my scooter and all they said there is a £95 pound call out fee. Thanks Monach for you useless help. As far as I’m concerned it is not fit for purpose. I wish I kept my old scooter at least I could use that one and get it in and out of the car. Very disappointed with scooter and customer care which there is non.

All I can Say is Brilliant Outstanding Amazing!
Thank You to Phil for His Amazing Help and Making Sure I was Treated to an Outstanding Customer Service.
A Very BIG THANK YOU Phil.
A VERY BIG THANK YOU to Chris at Monarch Mobility for All the Help You have given Me to Make My Baby like New and even though I wasn't Insured for the Repair I was More than Happy to have their Help and
More than Happy to Pay.
I Use My Monarch Smarti Remote Controlled Folding Mobility Scooter to take Me on My Many Trips by Train to Bistol and Thanks to Chris and Phil can Continue again.
THANK YOU for giving Me My Mobility Back!
I Highly Recommend Anyone who is Thinking of Buying a Mobility Scooter to Go to Monarch Mobility.
So Glad I bought My Baby from them
☆☆☆☆☆☆☆☆☆☆☆☆

Brought a scooter 2 weeks

Placed and paid for an order for next day delivery well before cut off time.
Taken my money. Goods do not arrive.
On phoning they have not been shipped.
Not good service.

I can recommend the Monarch vogue xl I bought from this company, they have been very helpful, Chris was most helpful on the phone with all my questions then Martin brought 2 scooters for me to look at and I purchased the vogue that day. He was very helpful and friendly, so far the scooter seems a good one 😇 I do have a bit of scooter anxiety after Being ripped off from another company but thankfully I did a 9 mile round trip yesterday no problem at all, all good so far👍 thank you monarch mobility

Purchased a battery charger, within hours wanted to add a cover for my scooter to the order. Very rude person called, unwilling to add the cover to the order, wants a further £7.00 postage, even though the delivery is quoted as 7 to 10 days so it cent have left yet, so rude I put the phone down, will report to PayPal.. what a terrible attitude to a potential customer!

Monarch Mobility chose to cancel the scheduled collection in preference to providing a purchase receipt giving proof of ownership in the event it disappeared into the ether! This scooter has never been used and therefore remains in the condition it was in on delivery. Your reputation will not be enhanced by your responses and questionable and irregular business practices. I hope HMRC read this review!

I ordered a monarch moji lit scooter and was told it will be delivered on Wednesday (I ordered in Monday) I said I don't want it until Friday and was arranged for that day. It turned up on time and what a pleasure it was on opening the box. Charged it up tried it out perfect. Then realised my home charging unit wasn't sent I phoned monarch that day at 4pm and dealt with Andy the salesman again he apologies a said he will get it sent out to me come Monday morning it arrived by special delivery what a great supplier of mobility goods monarch are and would recommend to all who are on a budget to buy mobilty goods 5* from me and thank you Andy. Bob Witcher

I bought 2 mobility scooters from this company, when buying the scooter they are most helpful until you try to get some help from them, I phoned a week ago about the flimsy straps on the batteries which keep snapped and cannot get them out the scooter without prizing them with a knife which is dangerous if one dies on you when crossing a road, this company needs to update its after service and get better stronger batteries straps and stop ignoring the customer phones calls, and I still waiting for a callback after a week, would not recommend them or there products.