Great customer service. The outfits were exactly as expected. The only thing is the cost of returns/exchange, you have to pay p&p. There is also a deduction for the p&p of your original order if the r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like this item. The quality is good and it fits perfectly. The material feels comfortable and looks exactly like the pictures. Delivery was also quick. I would definitely recommend it.
Company replied
I was reluctant to order with Momina at first, but I am glad I did. The quality of all the three suits I ordered is outstanding. It was packed thoughtfully and delivered on time. I would highly recomm... See more
Company replied
I have used their express delivery service, ordered on Sunday. My parcel arrived on Tuesday. Absolutely love the suits ! Such good quality products, beyond my expectations. Will be buying from you ag... See more
Company replied
Company details
Written by the company
MOMINA – Designer Outfit Collection stocks the latest Pakistani designer apparel following the latest trends and fashion, at the best prices in UK.
Contact info
Crossley House, Leyland Road, PR1 9QP, Preston, United Kingdom
- 01772915812
- info@momina.co.uk
- momina.co.uk
4.4
Excellent
574 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabrics quality too bad
Fabrics quality too bad, when asked to return they told have to pay for return.really disappointed.
23 February 2026
Reply from MOMINA - Designer Outfit Collection
We’re sorry to hear that the item did not meet your expectations. We offer a wide range of products across different price points so customers can choose what best suits their preferences and budget. The item selected was from our more budget-friendly range.
We can confirm the item was not faulty, and as requested, we accepted the return and issued a full refund. In line with our policy, return shipping costs apply when items are returned due to personal preference rather than a defect.
We always aim to be transparent about our pricing and return policies, and we’re happy to assist customers prior to purchase if they’d like guidance on selecting from our different collections.
Excellent material and design as…
Excellent material and design as described, beautiful suits, I'm well pleased. Size correct to label. Thanks. Oh and really really fast delivery, under a week
25 February 2026
Unprompted review
Reply from MOMINA - Designer Outfit Collection
Thank you so much for the lovely feedback 🥰
Disappointing
A suit was sent to me, clearly the wrong size and the stitching down both sides had been taken out, you could see the overlock stitching was visible and damaged material at the bottom. Took a while to get a response, however I did get a refund.
Return policy is only 14 days and you have to pay for postage, was unable to return in time and not even offered a credit note or exchange.
26 January 2026
Reply from MOMINA - Designer Outfit Collection
Hi,
I’m sorry to hear about your experience, and I appreciate you reaching out. Our 14-day return period is a fairly standard policy. After reviewing your order, we can see that you returned one of the suits within that timeframe, and it was successfully refunded.
The second return request was made outside of the 14-day window, after you had a change of mind. Unfortunately, we’re unable to accept returns beyond the two-week period.
We truly appreciate your understanding, and please don’t hesitate to reach out if you have any other questions or if there’s anything else we can assist with.
The style of suit and material it looks…
The style of suit and material it looks so nice Elegant love it
28 January 2026
Reply from MOMINA - Designer Outfit Collection
Thank you so much 🥰
Bottom stuff is not so good
Bottom stuff is not so good. Shirt and trousers have no match. It’s disappointing.
29 January 2026
Reply from MOMINA - Designer Outfit Collection
Hi. We’re sorry to hear the items didn’t meet your expectations. We always aim to provide high-quality items, and if you’d like to contact our support team, we’d be happy to help.
Delivery was prompt dress was good…
Delivery was prompt dress was good quality I am happy with my item
8 January 2026
Unprompted review
Reply from MOMINA - Designer Outfit Collection
Thank you so much ❤️
Great customer service
Great customer service. The outfits were exactly as expected. The only thing is the cost of returns/exchange, you have to pay p&p. There is also a deduction for the p&p of your original order if the return makes the over all price come down below the free p&p threshold. And then theres the delivery cost for the suit you want exchanged. All in all it can become as costly as the actual suit. I understand the logistics of this as a business and MOMINA are very transparent. But if your ordering clothes, especially for chn, you will most likely need an adjusted size. Something for customers to factor in when placing an order.
2 December 2025
Reply from MOMINA - Designer Outfit Collection
In most cases, we cover the delivery cost of sending the exchange parcel back, as long as the customer sends the suit to us. But in this case, your original order had free delivery discount, plus we gave you additional discount as goodwill, which was valued more than the delivery cost. This is why we mentioned that we cannot give further discounts on the same order and cover extra delivery costs, as we still have to pay for the courier service, especially considering it was a low value suit. I hope you understand why we had to take this decision.
Ur return policy really bad sorry to…
Ur return policy really bad sorry to say I have return my item it's been 10 days but still no reply no refund
29 October 2025
Unprompted review
Reply from MOMINA - Designer Outfit Collection
Hi. I've looked into your order and the refund was processed the day before you wrote this review. As mentioned in our previous email, the automated email confirming your refund is only sent out once your bank has responded to us with a confirmation of a completed refund. If you havent received that email yet, then its probably still in process. Depending on your bank, this can take a few days to complete.
Rest assured, everything from our end has already been completed.
If you have any queries, please feel free to get in touch via email, WhatsApp or by call.
I hope I have been able to answer your questions, and would appreciate if your could reconsider the review rating.
Have a lovely day 🥰
Everything is good❤️
31 October 2025
Reply from MOMINA - Designer Outfit Collection
Thank you so much ❤️
Great service
Great service, great quality of the fabric as promised , delivered in time. Keep up the great work, definitely recommend
28 October 2025
Reply from MOMINA - Designer Outfit Collection
Thank you so much ❤️
It was a shame my order was not…
It was a shame my order was not complete and was refunded at the discounted price. Instead it should be made notice when ordering that it’s not in stock to change the order there and then to avoid refunds. The clothes were as good as the pictures and with the lawn it needs to be stated whether the clothes have been shrunk before hand
27 October 2025
Reply from MOMINA - Designer Outfit Collection
Hi. Thank you for the feedback. From the 6 suits on that order, 1 was not available in stock, hence it was refunded. This doesn’t happen often, but occasionally there can be stock count errors. We do our best to keep this to a minimum. Also, in regards to the refund, since there was a 10% discount code used on the order, the amount paid for that suit was the exact amount refunded. I hope I was able to answer your query, and please accept our apologies for any inconvenience caused. If you have any questions, please get in touch and we would be happy help ❤️
Very good suit
Very good level of service provided by momina, suit ordered good quality, stitching good, the size was as described, would order again, thank you!
31 October 2025
Unprompted review
Reply from MOMINA - Designer Outfit Collection
Thank you so much for the lovely feedback 🥰
Lovely Dresses i ordered for my…
Lovely Dresses i ordered for my daughter as well. Good quality and stitching.
11 October 2025
Unprompted review
Reply from MOMINA - Designer Outfit Collection
Thank you so much ❤️
Reply from MOMINA - Designer Outfit Collection
Thank you so much ❤️
Reply from MOMINA - Designer Outfit Collection
Thank you so much ❤️
Excellent Customer Service
Lovely customer service always repsond promptly and are very helpful
8 September 2025
Reply from MOMINA - Designer Outfit Collection
Thank you so much ❤️
Great value of money.quick delivery…
Great value of money.quick delivery great customer service.excellent thanks 👍
1 September 2025
Reply from MOMINA - Designer Outfit Collection
Thank you so much
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.