I am new to Momence and Bruno was a HUGE HELP! I had created a ticket that requested a call to help me get things straight and fix my issues Bruno took care of all of it. I appreciate his patience. Bu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Santi is precious. Very prompt and super efficient in sorting out any issues or problems you may have. I was awaiting resolution to my issues but keep getting pushed around until Santi getting... See more
Company replied
I joined Momence (or Ribbon as it was then called) five years ago. I've seen their offering expand to include more and more services to support their clients. Their customer support has always been re... See more
Company replied
Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuiti... See more
Company replied
Company details
Written by the company
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Contact info
United States
- support@momence.com
- momence.com
4.1
Great
390 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patience
I’m always so busy and rushed. I believe the name was Elli. Extremely patient helpful help me with some longtime issues couldn’t have been a better experience as I’m not very computer savvy. I sent a video which took a few response was quick fishing and incredibly helpful. This will save me tremendous headaches going forward thank you again so much.
8 August 2025
Unprompted review
Reply from momence.com
Thank you so much for your kind words! We’re glad Elli’s patience and quick responses made things easier for you.
Quick reply / ALWAYS
Quick reply - helpful answers - feels alright to ask questions even if they seem silly - GREAT SUPPORT
6 August 2025
Unprompted review
Reply from momence.com
Thanks, Lee-anne! We’re so glad you feel comfortable reaching out—no question is too small. We’re here whenever you need us!
Patricia run me through various things…
Patricia run me through various things with professionalism and patience. rephrasing where needed. Truly amazing service.
4 August 2025
Unprompted review
Reply from momence.com
Thank you, Natalia! We’re so happy Patricia could support you with such care and clarity. We’ll make sure she sees this!
Reply from momence.com
Thanks, Nina! We love being able to support you around the clock—glad to hear it’s making a difference!
Reply from momence.com
Thank you, Haeran! We're glad we could help—always happy to support you and your business.
Chat Customer supports are superb
Chat Customer supports are superb! So fast and have always provided solutions to our company's concern. Keep it up! Timothy was so patient, just talked to him. All other CS i've talked to before are also a thumbs up!
1 August 2025
Unprompted review
Reply from momence.com
Thank you, Rheyna! We’re thrilled to hear Timothy and the rest of the team have been consistently helpful. We appreciate your kind words!
Momence support is awesome…
Momence always helps me solve whatever problem I have. The CSR's are always patient and calming and offer easy to follow solutions.
31 July 2025
Unprompted review
Reply from momence.com
Thanks, Kristina! We’re so glad our team is making things easier for you. We’re always here to help!
The person helping me was patient
The person helping me was patient, thorough and knowledgeable. Customer support is always top tier.
31 July 2025
Unprompted review
Reply from momence.com
Thanks for the kind words, Hope! We’re happy to know you had a great support experience.
Notification of wrong address
I appreciate Brian reaching out and notifying me that an email I thought was sent to a client was instead sent to Momence Help Desk.
29 July 2025
Unprompted review
Reply from momence.com
We appreciate you too, Michelle! Thank you for your thoughtful note about Brian’s attention to detail.
I was provided with lots of visuals
I was provided with lots of visuals. I had few questions all were answered with clarity.
28 July 2025
Unprompted review
Reply from momence.com
Thanks, Kad! Happy to hear the visuals and answers helped—let us know if anything else comes up.
Responses were extremely prompt
Responses were extremely prompt, and issues with my booking and account resolved quickly
27 July 2025
Unprompted review
Reply from momence.com
Thank you, Shanelle! We’re glad we could resolve your issue quickly and efficiently.
Weekends are go time for my business- 2…
Weekends are go time for my business- 2 pm on a Sunday, I get an immediate response over chat, a solid resolution and a ticket number for any needed follow up. I've used other gym management software and customer service was slow and the staff ill informed. Great customer service with Momence!
27 July 2025
Unprompted review
Reply from momence.com
Thank you, Kim! We know how crucial weekend support is, and we’re so glad we could be there for you right when you needed us.
Setty was amazing and really…
Setty was amazing and really professional!!!
21 July 2025
Unprompted review
Reply from momence.com
Thanks for the kind words! We’re thrilled to hear Setty made a great impression.
Client Care Experience
Ready to launch! Setty has been incredibly patient with all my questions and helped solve every issue along the way
19 July 2025
Unprompted review
Reply from momence.com
Awesome to hear you’re ready to launch! Setty’s happy to support you every step of the way.
Alway there and helpful
Okay, I have always been helped successfully with momence chat feature. It was a life saving during onboarding and has continued to be great help 6 months into the experience.
17 July 2025
Unprompted review
Reply from momence.com
We love hearing that! So glad the chat has been a helpful part of your journey with Momence.
Very helpful support!
18 July 2025
Unprompted review
Reply from momence.com
Thanks! We're always here to help when you need us.
Very insightful support!
18 July 2025
Unprompted review
Reply from momence.com
Appreciate your feedback! Glad we could provide some valuable insights.
Very good support
Representative was knowledgeable & efficient. He answered my question in a timely manner & was very polite.
16 July 2025
Unprompted review
Reply from momence.com
Thanks for the kind words! We're glad you had a smooth and helpful experience.
Elle was patient and helpful!
Elle was patient and helpful!! She walked me through my complications one step at a time and made it clear to follow
16 July 2025
Unprompted review
Reply from momence.com
Thank you! Elle will be happy to hear she helped make things clear and easy to follow.
Excellent support experience with Cyra!
I had a question about how to customize the way our coaches' names appear on the Momence booking widget, and Cyra from chat support was incredibly helpful. They responded quickly, clearly explained the current limitations, and even offered a great workaround that solves our problem without impacting staff access.
The whole interaction was smooth, professional, and efficient. It's rare to get support that feels both personal and effective. Huge thanks to Cyra for making it easy. Highly recommend Momence support!
— Josh Byrd, Bloc Cycle
12 July 2025
Unprompted review
Reply from momence.com
Hi Josh,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that Cyra was able to provide quick, clear, and effective support — and even offer a workaround that worked for your team.
It’s always our goal to make support feel both personal and efficient, so it means a lot to hear that reflected in your experience. We’ll be sure to pass your kind words along to Cyra and the rest of the team.
We truly appreciate your recommendation and look forward to continuing to support you and everyone at Bloc Cycle!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.