Momcozy Reviews 

Their claim about when you’ll receive your item is horribly inaccurate. They don’t tell you that the item you are about to purchase is going to ship from China (you don’t find that little nugget of information out until 1-2 days after you placed your order). It took 7 work days (9 days overall) just to be told that my item landed somewhere in the US.

This is my first and last purchase from this company.

Momcozy backs up their products and when mine failed they asked a few short questions and had my replacement in the mail.

I had an issue with the warm water bottle. The Momcozy Support Team immediately responded to my issue and replaced it for me in the shortest time. I recommend Momcozy everytime.

Top notch customer service. One of my new pumps came defective & they send me one, before they got the defective back one. Communication was so quick and fast I couldn't keep up. Totally worth it. Even after closing my case, they still reach back to make sure everything is still working. So worth every penny.

Nothing but good things to say about Momcozy! Their customer service is top notch. I was having issues with my pump motors not working and they sent me an entirely new pump (motors, cups, and all) for free.

I appreciate getting the replacement for my broken pump and the customer service was great, however I wish the responses were faster to prevent delay with the issue being resolved as I had to either use a single pump or use a different pump until the replacement came a week after initially reporting the problem.

I bought the m6 breast pump which has recently had some problems. I have given this company 5 stars as their customer service team have been great and prompt at resolving the problem. I've used a few of their products and would highly recommend.

Customer support resolved my ticket very quickly and provided excellent service.

M5 breast pump ordered through Amazon broke just over one month of use. Momcozy then offered a replacement and I have faced the following issues:

- I was originally offered a a breast pump of similar value, then denied it in subsequent email when it was slightly over the price I had paid (£30 pounds on Amazon at the time of looking with a promotional discount ). Why offer this in the first place if not viable?
- a premium phone call number in the UK costs the customer despite a momcozy product fault and makes it difficult to sort any ongoing issue out
- despite requesting to be called to sort the issue out momcozy “no UK support is available”, surprising for such a company of this size
- when the customer service did send out a replacement it did not arrive. This may have been the couriers fault, but momcozy support told me to check on the delivery status myself despite not informing me of which delivery company the replacement was being sent out with.

I only wanted a right motor for the breast pump sent out as a replacement and the issues have been ongoing for weeks now, leaving my wife struggling to pump during growth spurt weeks. I have now been offered a $40 dollar cost code for their website as an apology (despite being UK based), which when comes through as an email, I am very reluctant to even use due to the bad customer service.

I was thankful to have ordered through Amazon who have offered a refund for the item for its return.

I don’t feel like I have been valued as a customer and would caution anyone buying an expensive product from them.

The customer service was amazing. My pump stopped working after around 9 months of use (not much use either just sporadic) and they replaced it straight away. They even sent me a double pump as there was no singles in stock. Can’t fault it thank you!

Customer service is always above and beyond. I had an issue with one of my pumps leaking, and they were so fast to get a replacement out to me and to make sure i was satisfied. They even followed up a few weeks later to check in and make sure it was going well.

Momcozy fan for life, over here!!

Dinerpal high chair from Momcozy requires you to buy the safety straps separately, which I did. Super poor quality, stitches came undone, customer service did not replace it despite me sending pictures of product, label, etc. they said they couldn’t find my order; since I bought it on Amazon. What if it had been a baby shower gift? So, don’t recommend. They have zero understanding of how safety matters for baby products and no willingness to make it right by their customers

This bottle washer is very useful and saves me a lot of time every day, makes the whole cleaning routine much easier. It’s convenient, easy to use, and a great help for busy parents.

the product is perfect and the customer care is very supportive

The device had a malfunction 2 months after the purchase. We talked with the support and they offered a new device, free of charge.

Awful. I spent well over 1500 USD and a third of my order never arrived. I ironically bought their insurance for like 12 usd so that if there was a problem with delivery id get a refund.

On the 12th May of may so 25 days ago I sent them an email asking for a refund due to non delivery of several items. I sent them an email, went through their help desk and got ghosted. So I guess the only thing left is to neg review them here. This place is super public so I guess as its out in the open they will try and ''save face''. Heres my order number > 1633233. Get one of your awful team to get back to me

Replacement was easy and fast best service provided.

My pumps had quit charging and the screen had blacked out. Customer service resolved my issues quickly so I didn't miss a day of pumping for the baby.

Very prompt responses when needing to get a replacement part for a breast pump.

Responsive customer service,They replaced my product without me having to ship bag the wrong size which saved me shipping costs and the world carbon print and it arrived in time 👍🏻